Faculty Profiles

Journal articles
Gary David, Angela Cora Garcia, Anne Warfield Rawls, Donald Chand. "Listening to What is Said -Transcribing What is Heard: Understanding the Work of Medical Transcription," Sociology of Health and Illness, 2009.

Anne Warfield Rawls, Dave Mann, Angela Garcia, Gary David, Matt Burton. "MITRE Information Assurance Data Standards Study: What Can Be Learned and How Enumerations Can be Defended Using Ethnomethodology and Conversation Analysis," Etnografia and Ricerca Qualitativa (Ethnography and Qualitative Research), vol. 2, no. 1, 2009.

Susan Newell, Gary David. "Rethink EHR Project Timelines," For the Record, vol. 21, no. 2, 2009.

Angela Cora Garcia, Gary David, Donald Chand. "The Work of Medical Transcriptionists: Sense-making and Interactional Competence in the Production of Medical Records," Health Informatics Journal, 2009.

Gary David, Donald Chand, Susan Newell, Joao Resende Santos. "Integrated Collaboration Across Distributed Sites: The Perils of Process and the Promise of Practice," Journal of Information Technology, vol. 23, 44-54, 2008.

Gary David, Paul Jalbert. "Undoing Degradation: The Attempted Rehumanization of Arab and Muslim Americans," Ethnographic Studies, vol. 10, 23-47, 2008.

Susan Newell, Gary David, Donald Chand. "An Analysis of Trust among Globally Distributed Teams in an Organizational Setting," Journal of Knowledge and Process Management, vol. 14, no. 3, 158-168, 2007.

Gary David. "The Creation of Arab American: Political Activism and Ethnic (Dis)Unity," Critical Sociology, vol. 33, no. 5-6, 833-862, 2007.

Anne Warfield Rawls, Gary David. "Accountably Other: Trust, Reciprocity and Exclusion ina Context of Situated Practice," Human Studies, vol. 28, no. 4, 469-497, 2006.

Susan Newell, Gary David. "Critically Thinking about CSFs in Enterprise Systems," Business Intelligence, vol. 6, no. 8, 1-18, 2006.

Susan Newell, Jay Cooprider, Gary David, Linda Edelman, Traci Logan. "Analyzing Different Strategies to Enterprise System Adoption: Reengineering-led versus Quick Deployment," International Journal of Enterprise Information Systems, 2005.

Kenneth K. Ayouby, Gary C. David. "Contested Representations in the Classroom: Divergent Meanings of Arabic as a Foriegn Language Curriculum," Do Humano, 2005.

Gary David. "Price Humor in Arab-Owned Convenience Stores: Using Potentially Sensitive Topics to Build Rapport," Biograf, vol. 36, 2005.

Gary David, Kenneth Ayouby. "Studying the Exotic Other in the Classroom: The Portrayal of Arab Americans in Educational Source Materials," Multicultural Perspectives, vol. 7, no. 4, 13-20, 2005.

Gary David. "Rethinking Who is an Arab American: Arab-American Studies in the New Millennium," Al Jadid: A Review and Record of Arab Culture and Arts, vol. 9, no. 44, 2004.

Hajime Otani, S. David Leonard, Vera Ashford, Michelle Bushroe, Gary David (nee Reeder). "Age Differences in Perception of Risk," Perceptual and Motor Skills, vol. 74, 587-594, 1992.

Book chapters
Gary David. "Arab Americans," in Encyclopedia of Race, Ethnicity and Society, Sage Publications, Thousand Oaks, CA, 2008

Gary David. "Deficit Model of Ethnicity," in Encyclopedia of Race, Ethnicity and Society, Sage Publications, Thousand Oaks, CA, 2008

Susan Newell, Gary David, Donald Chand. "Exploring Trust in Globally Distributed Teams," in Globally Distributed Work: Concepts, Strategies and Models, Icfai University Press, Hyderabad, India, 2008

Susan Newell, Jay Cooprider, Gary David, Linda Edelman, Traci Logan. "Analyzing Different Strategies to Enterprise System Adoption: Re-Engineering versus Quick Deployment," in Modeling and Analysis of Enterprise Information Systems, pages 339-358, IGI Publishing, Hersey, NY, 2007

Susan Newell, Erica L. Wagner, Gary David. "Clumsy Information Systems: A Critical Review of Enterprise Systems," in Agile Information Systems: Conceptualization, Construction and Management, pages 163-177, Elsevier, Boston, MA, 2007

Donald Chand, Gary David, Senthil Kumar. "Does Exposure to Cross-cultural Models Lead to Stereotyping or Better Management of Global IT Work?," in Learning, Teaching and Research in a Borderless World, pages 274-287, Macmillan India, Bangalore, India, 2007

Gary David, Paul Jalbert. "Inverser la degradation: Les tentatives de rehumanisation des Americains arabes et musulmans," in Médias, guerres et identités. Les pratiques communicationnelles de l'appartenance politique, ethnique et religieuse, Archives Contemporaines, Paris, France, 2007

Gary David. "On Being Arab-American: The On-Going Development of Arab-American Community and Identity," in Minority Voices, Allyn and Bacon, Boston, MA, 2004

Gary David. "Perpetual Suspects and Permanent Others: Arab Americans and the War on Terrorism," in Guerras e Imigraceos (War and Immigrations), Marco Oliveira, Mato Groso dul Sol, Brazil, 2004

Gary David, Kenneth Ayouby. "Being Arab and Becoming Americanized: Mediated Assimilation in Metropolitan Detroit," in Muslim Minorities in the West: Visible and Invisible, Alta Mira Press, Walnut Creek, CA, 2002

Gary David. "Arab American Business and Entrepreneurship," in Arab American Encyclopedia, U.X.L, Detroit, MI, 1999

Gary David. "Behind the Counter: Iraqi-Chaldean Store Ownership in Metropolitan Detroit," in Arab Detroit: From Margins to Mainstream, Wayne State University Press, Detroit, MI, 1999

Book reviews
Gary David. Review of Arabs in the Mirror: Images and Self-Images from Pre-Islamic to Modern Times by Missim Rejwan. for Choice: Current Reviews for Academic Libraries, vol. April, 2009.

Gary David. Review of Global TV: Exporting Television and Culture to the World Market by Denise D. Bielby, C. Lee Harrington. for Choice: Current Reviews for Academic Libraries, vol. August, 2009.

Gary David. Review of New Tech, New Ties: How Mobile Communication is Reshaping Social Cohesion by Rich Ling. for Choice: Current Reviews for Academic Libraries, vol. March, 2009.

Sharon Kleinman (ed). Review of Displacing Place: Mobile Communication in the Twenty-first Century by Gary David. for Choice: Current Reviews for Academic Libraries, vol. September, 2008.

Shahzad Aziz. Review of In the Land of the Ayatollahs, Tupak Shakur is King by Gary David. for Choice: Current Reviews for Academic Libraries, vol. August, 2008.

Pawan Dhingra. Review of Managing multicultural lives: Asian American professionals and the challenge of multiple identities by Gary David. for Choice: Current Reviews for Academic Libraries, vol. February, 2008.

Gary David. Review of Moving cultures: mobile communication in everyday life by Andre H. Caron, Letizia Caronia. for Choice: Current Reviews for Academic Libraries, vol. February, 2008.

Gary David. Review of Mobile Communication and Society: A Global Perspective by Manual Castells. for Choice: Current Reviews for Academic Libraries, vol. July, 2007.

Gary David. Review of Arab Americans and Political Participation by Philippa Strum (ed). for Arab Studies Quarterly, vol. 29, no. 3/4, 185-88, 2007.

Gary David. Review of Managing multicultural lives: Asian American professionals and the challenge of multiple identities by Pawan Dhingra. for Choice: Current Reviews for Academic Libraries, vol. February, 2007.

Gary David. Review of Conversation Analysis, Vols.1-4 by Paul Drew, John Heritage. for Choice: Current Reviews for Academic Libraries, vol. February, 2007.

Gary David. Review of Urban Nightmares: The Media, The Right, and the Moral Panic over the City by Steve Macek. for Choice: Current Reviews for Academic Libraries, vol. April, 2007.

Gary C. David. Review of Racial Culture: A Critique by Richard T. Ford. for Choice: Current Reviews for Academic Libraries, 2006.

Gary David. Review of Dialectical Practice in Tibetan Philosophical Culture: An Ethnomethodological Inquiry into Formal Reasoning by Kenneth Liberman. for Contemporary Sociology, 2006.

Gary David. Review of Racetalk: Racism Hiding in Plain Sight by Kristen Myers. for Choice: Current Reviews for Academic Libraries, vol. July, 2006.

Gary David. Review of Muslims' Place in the American Public Square: Hope, Fears, and Aspirations by Zahid H. Bukhari. for Choice: Current Reviews for Academic Libraries, vol. March, 2005.

Gary David. Review of California's Arab Americans by Janice Marschner. for Al-Jadid: A Review and Record of Arab Culture and Arts, 2004.

Gary David. Review of Crossing the BLVD: strangers, neighbors, aliens in a new America by Warren Lehrer, Judith Sloan. for Choice: Current Reviews for Academic Libraries, vol. April, 2004.

Conference papers
Donald Chand, Gary David, Robert Galliers. "An Investigation of How Culture Impacts Global Work: Unpacking Layers of Culture."," in 17th European Conference on Information Systems, August 2009.

Donald Chand, Gary David. "Unpacking CMMI-SVC for Medical Transcription Firms," in Pre-ICIS SIGSVC Workhshop on Services, August 2009.

Donald Chand, Gary David, Senthil Kumar. "An Empirical Examination of Time in In-sourced Teams," in International Smart-Sourcing Conference, August 2008.

Gary David, Anjanee Sethi, Donald Chand, Shymali Rathore, Angela Cora Garcia. "An Exploratory Study of the Challenges of Medical Transcription Outsourcing in India," in International Smart-Sourcing Conference, August 2008.

Donald Chand, Gary David, Susan Newell. "Building Trust in Global Virtual Teams in the Workplace," in Global Information Technology Management Association, June 2008.

Gary David. "Contemporary Issues in Medical Transcription," in American Sociological Association, August 2008.

Gary David. "Finding the Place of Technology in Medical Transcription," in American Sociological Association, August 2008.

Donald Chand, Gary David, Senthil Kumar. "The Challenges of Integrating Indian Sites in a Unified Global Work Force," in International Conference on Business and Finance, January 2008.

Gary David, Susan Newell, Donald Chand, Joao Resende-Santos. "Collaboration across distributed sites: applying World-systems theory to globally-integrated work," in Information Systems Workshop, March 2007.

Donald Chand, Gary David, Susan Newell. "Exploring trust among globally-distributed work teams," in Hawaii International Conferences on Systems Sciences, January 2007.

Donald Chand, Gary David, Senthil Velu. "Does exposure to cross-cultural models lead to stereotyping or better management of global IT work?," in 3 rd International Conference on Intercultural Communication Competence, 15, January 2006.

Gary David, Donald Chand. "Everyday Ethnography and Collaborative Work: Developing the Virtual Workplace Community in Distributed Software Development," in American Sociological Association, August 2006.

Susan Newell, Gary David, Donald Chand. "Exploring trust among globally distributed work teams," in Hawaii International Conference on System Sciences (HICSS), 10, January 2006.

Susan Newell, Gary David. "Understanding problems in ESImplementation Projects: Critical Success Factors and Situated Learning," in Academy of Management, August 2006.

Susan Newell, Jay Cooprider, Gary David, Linda Edelman, Traci Logan. "Understanding the problems of enterprise systems implementations: beyond critical success factors," in International Conference on Enterprise Information Systems, May 2005.

Gary David. "Intercultural communication and information technology in global teams," in 4th International Conference on Knowledge, Culture and Change in Organisations, August 2004.

Gary David, Paul Jalbert. ""The Re-Humanization of Arab and Muslim-Americans after September 11th," in International Institute on Ethnomethodology and Conversation Analysis, July 2003.

Gary David. ""Intercultural Narratives & Intergroup Attribution: The Case of Arab-Owned Liquor Stores in African-American Neighborhoods," in International Conference on Conversation Analysis, May 2002.

Gary David. "Making Intercultural Interactions 'Work': Examples from Service Encounters," in Midwest Sociological Society, April 2001.

Gary David. "'Becoming American' vs. 'Becoming Americanized': Concepts of Assimilation and Acculturation in the Arab and Chaldean Communities of Detroit," in Middle Eastern Studies Association Annual Meeting, December 1998.

Gary David. "Middle Eastern Organizations of Metropolitan Detroit: Challenging Notions of Institutional Completeness," in Arab American University Graduates Annual Convention, October 1998.

Gary David. "'They Don't Pay Taxes': The Narrative Construction of Intergroup Conflict," in Michigan Sociological Association Meeting, October 1996.

Gary David. "1996 "Immigrant Entrepreneurs and Surrounding Urban Communities: A Matter of Cultural Boundaries."," in SSSI Stone Symposium, July 1996.

Gary David. "Applying the Focus: Using Focus Groups in Community Research," in Sociological Practice Association Meeting, June 1996.

Gary David. "Arab/Chaldean Store Owners and the African American Community: An Analysis of Agency," in North Central Sociological Association Meeting, April 1996.

Gary David. "Give the People What They Want: Bridging the Qualitative-Quantitative Gap Via Focus Groups," in North Central Sociological Association Meeting, April 1996.

Gary David. "Qualitative Data from Quantitative Research: Turning the Tables on the Focus Group-Questionnaire Duality," in American Sociological Association Meeting, August 1996.

Gary David. "The Relationship Between Arab/Chaldean Store Owners and African-American Community Members in Detroit," in Midwest Sociological Society Meeting, April 1996.

Gary David. "Interaction Dynamics of Inter-ethnic Relations: Case Study of Immigrant Entrepreneurs and the African-American Community," in Michigan Sociological Association Meeting, October 1995.

Gary David. "American Society: Justice, Imperialism and Collapse," in Michigan Sociological Association Meeting, November 1992.

Gary David. "Evolution and Regression of Criminal Theory," in North Central Sociological Association Meeting, April 1991.

Gary David. "Impacts of American Imperialism on the Global Community," in Michigan Sociological Association Meeting, November 1991.

Melvin Mark, Robert Sinclair, Linda King, Daniel King, Rhonda Coates, Gary David. "Microjustice and Macrojustice Orientations as Individual Difference Variable: Construct Validation Studies," in American Psychological Society Meetings, April 1991.

Professional presentations
Gary David. "Discovering Work through Ethnography: The Case of Healthcare Documentation Production," to the MITRE HCI Group, Bedford, MA, March 2009.

Gary David. "Early Adoption versus Smart Adoption: Integrating Technology into Healthcare Documentation Production," to the eScription User Confernece, Boston, MA, May 2009.

Gary David. "Ethnography for Engineers Bootcamp," to the Mitre Corporation, Bedford, MA, January 2009.

Gary David. "Immigrant Entrepreneurship," to the Global Entrepreneurship Week, Bunker Hill Community College, Boston, MA, November 2009.

Gary David. "The Impact of Technology on Healthcare Documentation Production," to the Newton-Wellesley Hospital Pediatrics Pod Meeting, Newton-Wellesley Hospital, Newton, MA, March 2009.

Gary David. "The Value of MTs in Healthcare Documentation Production," to the Michigan AHDI Annual Meeting, Frankenmuth, MI, March 2009.

Donald Chand, Gary David. "Understanding the role of medical transcription in electronic medical record creation," to the Information and Process Management / Computer Information Systems Seminar, Bentley University, November 2009.

Gary David. "Academic Perspectives on Industry Practices: Preliminary Results from the MT Project," to the Association for Healthcare Documentation Integrity, Orlando, FL, August 2008.

Gary David, Donald Chand. "Balanced Scorecared for Medical Transcription Industry Webinar," to the Medical Transcription Industry Association, Webinar, April 2008.

Gary David. "Crafting Vaue Proposition for Medical Transcription," to the Medquist Sales and Customer Service Workforce, Webinar, July 2008.

Gary David. "Medical Transcription Research Project: A Business Owner's Perspective," to the Medical Transcription Industry Association, Long Beach, CA, April 2008.

Gary David. "Offshore Transcription: Myths and Realities," to the Medquist INPUT Leadership Summit, Atlanta, GA, May 2008.

Gary David. "QA Best Practices in Medical Transcription Panel," to the Medical Transcription Industry Association, Long Beach, CA, April 2008.

Gary David. "Results from the Medical Transcription Survey Webinar," to the Association for Healthcare Documentation Integrity and Medical Transcription Industry Association, Webinar, June 2008.

Gary David. "Examining social distance and collaboration in workplace interactions," to the MITRE Corporation, Bedford, MA, February 2007.

Gary David, Donald Chand. "The Challenge of Measuring Performance - Webinar," to the Medical Transcription Industry Association and Association for Healthcare Documentation Integrity, Webinar, November 2007.

Gary David, Donald Chand, Angela Cora Garcia. "The Making of Medical Records: Examining he Work of Creating Healthcare Documentation," to the Executive Board of Medical Transcription Industry Association, Boston, MA, July 2007.

Donald Chand, Gary David, Susan Newell. "Building the Virtual Workplace Community: Overcoming Barriers to Effective Collaboration in Global Workplace Settings," to the Portals, Collaboration and Content Management Conference, Boston, MA, November 2006.

Gary C. David, Susan Newell. "Practices, Processes, and Systems Design: Reformulating ERP System Architecture," to the American Sociological Association, Philadelphia, PA, August 2005.

Gary C. David, Donald Chand. "Cross-Cultural Interaction and Information Tecnology," to the New England Sociological Association, New Haven, CT, April 2004.

Gary C. David, Donald Chand. "Making Distributed Work Collaborative: The Social Side of Global Teams," to the National Association of Computer Consultant Businesses-New England, Boston, MA, June 2004.

Gary C. David. "The Creation of Arab American: Political Activism and Ethnic (Dis)Unity," to the American Sociological Association, San Francisco, CA, August 2004.

Gary David. "Forum on the Iraq Crisis. Presenter regarding sentiments in the Arab and Islamic Worlds," to the Bentley College, Waltham, MA, March 2003.

Gary David. "The Re-Humanization of Arab and Muslim-Americans after September 11th. Part of a program on "Post 9/11: Exploring the Political, Social, and Behavioral Implications," to the Bentley College, Waltham, MA, September 2002.

Gary David. "The Re-construction of Arab/Muslim Humanity in the Media.. June 20th," to the Course at the University of Connecticut - Stamford, Stamford, CT, June 2002.

Gary David, Larry Goodson. "U.S. Foreign Policy in the Middle East and the Afghanistan Crisis. February 6th," to the Bentley College, Waltham, MA, February 2002.

Gary David. "Intercultural Communication and Intergroup Relations," to the Deaborn Public School System attended by school district counselors, Dearborn, MI, March 2001.

Gary David. "Intercultural Communication in the Corner Store," to the Working Group on Race Conference, Center for Urban, Labor, and Metropolitan Affairs, Wayne State University Detroit MI, March 2001.

Gary David, Elaine Hagopian. "Islam in America: A Community Comes Together," to the Sponsored by the Islamic Society of Boston, Boston, MA, November 2001.

Doctoral dissertation
Gary David. "Intercultural Relations across the Counter: An Interactional Analysis of In-Situ Service Encounters." Wayne State University, 1999.

Industry reports
Gary C. David, Donald Chand, Angela Cora Garcia. "2007 Survey of Medical Transcriptionists: Preliminary Findings." Sponsored by Not sponsored. Washington, DC.

Other
Gary David, Donald Chand, Susan Newell. "Distributed Collaboration at "Work": Understanding the Social Side of the Globalized Workforce". Case study report prepared for a corporate research partner

Gary David. "The Mosaic of Middle Eastern Communities in Metropolitan Detroit".

Gary David. "Directory of Middle Eastern Organizations in Metropolitan Detroit".

Professional Memberships:
American Sociology Association
Midwest Sociological Society
International Institute for Ethnomethodolgy and Conversation Analysis

Honors and Awards:
2001, Bentley College Publication Award

2001, Member of Phi Beta Delta - Honor Society for International Scholars

Scholarly Work in Progress:
An Exploratory Study of the Challenges of Medical Transcription Outsourcing in India.
Paper to be presented on Smart-sourcing Conference

Building Personal Relationships: Another Crucial Factor for the Success of Global Software Development Projects.
Submitted to Transactions on Software Engineerings

Post-Implementation Analysis and Assessment of Electronic Health Records: Meaning Use through Situated Practice.
Working paper

What Global Software Development Can Learn from Open Source Software Development.

Other Activities:
Associate Editor - International Conference on Information Systems. Social and Organizational Aspects of IS Track.

Ethical Practices and Compliance Task Force - Medical Transcription Industry Association. Speech Recognition Taskforce - Medical Transcription Industry Association Best Practices in Quality Assurance Taskforce - Association for Healthcare Documentation Integrity.

Administrator - Society for Arab-American Studies on-line discussion group

Editorial Board Member - Do Humano (The Human - Brazil)

Editorial Board Member - The Deaborn Educator

Reviewer - "Journal of Strategic Information Systems" (Special issue on Configurable Software Packages)

Reviewer - International Conference on Information Systems

Reviewer - Multicultural Perspectives

Reviewer - The Sociological Quarterly (journal)

Reviewer for the European Conference on Information Systems (ECIS)

Secretary - Midwest Sociological Society

Member - Arab American Institute Census Information Council

Quoted in "A Sketch of Arab-Americans." New York Times, November 15th.

Quoted in "Arab-Americans organize to influence elections." Associated Press, December 13th.

Quoted in "Business Smarts meet Social Conscience." The Observer: The Magazine of Bentley College, Fall.

Quoted in "Defining Arab American'." The Chronicle of Higher Education, May 30th.

Quoted in "Irish dancer steps into business in U.S." Atlanta Journal-Constitution, December 2nd.

Quoted in "Some Arab students view prom uniquely." Associated Press, June 12th.

Quoted in "Tests of Faith" Attleboro Sun Chronicle, October 25th.

Quoted in "The United States: thousands of Moslems threatened of expulsion." Le Figaro, June 11th.

Quoted in "Where's Saddam?: Arab rumor mill says U.S. helped him disappear." Detroit Free Press, April 23rd.

Quoted in story on Institute of Social Research study on Arab-American community of Metropolitan Detroit, Arab-American News, May 16th.

Quoted in "Muslims praise local tolerance - Such a wonderful felling in our hearts." Richmond Times Dispatch, March 9th.

Quoted in "Bentley responds to national crisis." Bentley College Bottom Line, September 19th.

Quoted in "Faculty members weigh in on the events of September 11, 2001." Bentley College Bottom Line, October 3rd.

Quoted in "For many, heritage mixes with American dream." Allentown Morning Call, November 11th.

Quoted in "Gary David's studies in intercultural communication bring him back to his roots." Feature in the Bentley College Bottom Line, February 28th.

Quoted in "Looking to experts for answers: Bentley faculty in demand by media, students." Bentley College Observer Alumni Update, Winter.

Quoted in "Reasonable suspicion vs. racial profiling." Hartford Courant, October 25th.

Quoted in "Terror strike complicates efforts of US Muslims to explain Islam." Agence France Presse, September 19th.

Guest appearance on The Arabic Hour television show. Broadcast in Boston area and Rhode Island.

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