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FAQs

Who can use the Center for Health and Wellness? 
All full-time students can be seen in the Center for Health and Wellness, regardless of insurance. Most services within the office are covered by your tuition. Any laboratory tests sent out from the Center for Health Wellness are billed to your insurance company. If you are referred to a specialist, a walk-in clinic or an emergency room, they will bill your insurance and you will be responsible for any co-pays or deductibles. Most insurance companies charge students for a certain portion of their bill. You are responsible for these charges.

What if I think my problem is an emergency and I can’t wait for the office to open? 
Call University Police immediately at 781.891.3131. All University Police officers are first responders and can help you with emergencies at any time, 24 hours per day, seven days per week.

What should I do if the center is closed? 
If the center is closed and you have a non-urgent minor illness or injury (such as a sore throat, sprained ankle, or pink eye), there are nearby health clinics and emergency rooms. Remember, you will need your insurance card and if your specific insurance plan requires a referral – you may also need a referral from your family doctor or nurse practitioner. You can call University Police at 781.891.2201; they are open 24 hours per day, seven days per week. They can arrange transportation for you to go to the local urgent care center or hospital if needed.

How do I get an appointment at the Center for Health and Wellness? 
If you have a medical problem which can wait till the next day, call our office. If we are not open, leave a detailed message and we will call you back usually by 8:00 a.m. the next morning, Monday through Friday. We will give you the earliest appointment for that day. It is best to call as early in the day as possible so you get an appointment time that is convenient for you. You will be asked the reason you need to be seen so that you will be given an appropriate amount of time for the visit. We realize that some students may have a personal or private reason for an appointment. If this is the case, just tell the person answering the phone or greeting you that your reason is private or personal.

Is it hard to get an appointment? 
No. Usually, students can get appointments for the same day. We always see emergencies or students with serious symptoms right away; just let the receptionist know this when you call or come in.

Who will see me? 
We have a registered nurse, nurse practitioners and part-time physicians. You can ask for whatever type of provider you wish to see. You also have a choice of male and female providers.

Do I have to bring money or my insurance card? 
Yes, you will need your insurance card for lab tests and prescriptions and for any referrals outside of the health center.

Can I get prescriptions at The Center for Health and Wellness? 
We have a prescription delivery service for prescriptions written in our office. If the prescription is written and faxed to Osco Drugstore by 2:30 p.m. that day, you should pick up your prescription after 4 p.m. but before closing. Prescriptions not picked up will be disposed of after one week. The pharmacy will not take back or give you back a credit for prescriptions not picked up. The prescriptions are paid through your co-pay by credit card. If you have been prescribed medication for an illness, it is important that you do take the medication as soon as possible per the health care provider’s instructions to avoid medical complications. Remember to bring a credit or debit card with you to your medical visit.

What if I need to see a specialist or go to an urgent care center? 
Most of your health care needs can be taken care of at the Center for Health and Wellness; however, specialist care is available off-campus. Your provider in our office will try to get you the earliest possible appointment with a specialist. You will need to use your own insurance to cover the specialist appointment and you may need to pay a co-pay or deductible to the specialist’s office. You may also need to first call your family doctor or nurse practitioner to obtain a referral to see a specialist.

If I have a very private problem, will my parents or professors be told? 
No. No information is shared by us with anyone including staff, faculty, family or friends without your express written permission. Information about your care will only be given to someone with your specific written approval, except as required by law and in cases of danger to yourself or others.

What is the cost of the visit?
There is no charge for the medical visit with the clinician.  If you have any laboratory tests performed, the costs of those tests will be billed to your insurance. Insurance companies often do not cover lab tests at 100 percent. You are responsible for any additional charges not covered by your insurance company. It is important that you bring to your appointment your current health insurance card. We would also suggest that you call your insurance company prior to the appointment to determine if they require lab specimens to go to a specific laboratory company. The two major lab companies are Quest and LabCorps.

What would I go to the Center for Health and Wellness for? 
Any illness or injury, asthma, allergies, urinary tract infections, contraception, emergency contraception, pregnancy tests, tests and treatment of sexually transmitted infections, HIV testing, alcohol or drug concerns, depression, anxiety, eating disorders, fitness or nutrition needs, or co-management of chronic illnesses such as diabetes or cancer with your health care provider. We also provide consultations on health issues and programs on health topics for any individuals or groups.