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FAQ's

1. Who is eligible to receive services at the Counseling Center?

2. Where is the Counseling Center located?

3. Do I have to use my health insurance or pay a fee per session to receive services? 

4. Who will know that I receive services at the Counseling Center?

5. How do I schedule an appointment?

6. What happens at the first appointment?

7. How do I cancel or reschedule an appointment?

8. Will I automatically be set up with weekly individual therapy if I go in for an intake appointment?

9. What do I do if I am in crisis or if it is an emergency?

10. What do I do if I am worried about a student or friend?

11. I am already taking psychiatric medication (anti-depressant, ADHD, anti-anxiety, etc.) for mental health reasons. Can I start getting my medication through the psychiatrist at Bentley?

12.  I think I have ADHD. Can the counseling center diagnose me?

13. I have ADHD. Can I get medication at the Counseling Center for this?


1. Who is eligible to receive services at the Counseling Center?

Both undergraduate and graduate students who are currently enrolled as full or part time may receive services.
 

2. Where is the Counseling Center located?

We are located on the 2nd floor of the Callahan building (University Police and the Bentley ID Card office are located below us. If you are at the main entrance, walk up and around to the left and you will see the counseling center entrance.
 

3. Do I have to use my health insurance or pay a fee per session to receive services? 

No. Services at the counseling center are included in the cost of attendance. If you are referred to an off campus treatment provider, you may wish to use your insurance or pay out of pocket. Psychiatry appointments at the counseling center do not require insurance however you may use your insurance for your prescribed medications or pay out of pocket for those medications.
 

4. Who will know that I receive services at the Counseling Center?

All Bentley University Counseling Center services are confidential and any associated documents are not part of your academic record. However, there are some instances in which students sign a consent form for counselors to contact faculty members, staff members, past and future counselors, and/or family members. Counseling Center clinicians will NOT contact anyone about your treatment without your consent unless you present as a danger to yourself or others.  
 

5. How do I schedule an appointment?

Students are required to make their own appointments. You can schedule an appointment by calling the main number of the counseling center (781-891-2274) and speak to the front desk staff who will ask you for your name and Bentley student ID, and together you will schedule an initial appointment, also known as an “intake”, with one of our clinicians. We ask that you either print and complete the consent form and initial paperwork prior to your appointment or that you arrive about 10 minutes prior to your scheduled intake to do so. Appointments are typically 45-50 minutes long.
 

6. What happens at the first appointment?

During this appointment, you will meet with one of our clinicians. The clinician will collect some preliminary information about you and your concerns and review the paperwork you completed. You and the clinician will discuss a possible plan to address your stressors and build upon your strengths. This may involve individual or group counseling, a referral to our consulting psychiatrist, or a referral to a clinician in the community. Appointments are typically 45-50 minutes long.
 

7. How do I cancel or reschedule an appointment?

If you need to cancel or reschedule your first or subsequent appointments, please contact the front desk staff (781-891-2274). We request 24 hour notice so that the time slot can be offered to another student in need.
 

8. Will I automatically be set up with weekly individual therapy if I go in for an intake appointment?

No. At the intake appointment, you will talk with the clinician about what may be the best plan for you. Some students come in just for the intake, while others set up an individual appointment a week or a few weeks later. Some students get set up with a group intake and begin group therapy. Others are given a list of referrals for providers off campus who will be able to see them for a longer period of time or focus on something specific. What happens after intake all depends on what the student needs and what makes the most sense regarding appropriate care.
 

9. What do I do if I am in crisis or if it is an emergency?

Please see our Emergencies page.
 

10. What do I do if I am worried about a student or friend?

You are welcome to call the Counseling Center to either discuss or set up an appointment to meet with a clinician regarding your concerns about the student and get information and resources that you can then share with them. You can also inform the student about the services that we offer and/or accompany the student to make an appointment. If the student is in crisis, encourage them to receive help immediately by calling or visiting the Counseling Center. If it is an emergency, contact University Police immediately at 3131. You may also wish to file a CARE Report
 

11. I am already taking psychiatric medication (anti-depressant, ADHD, anti-anxiety, etc.) for mental health reasons.  Can I start getting my medication through the psychiatrist at Bentley?

Unfortunately not. The psychiatrist at the Counseling Center only provides short term services for students not yet on medication. If you need assistance finding a psychiatrist in the area to prescribe your medication during your time at Bentley, we recommend contacting your current provider for a referral or reaching out to your insurance company for a list of providers. If you are unable to find a provider, contact the front desk staff at the Counseling Center and they can offer you a list of providers in the area.
 

12.  I think I have ADHD. Can the counseling center diagnose me?

The Counseling Center cannot diagnose you with ADHD and does not do ADHD testing. If you are concerned that you may have ADHD, the Counseling Center can offer a list of providers in the area who can evaluate you and diagnose if appropriate.
 

13. I have ADHD. Can I get medication at the Counseling Center for this?

Whether you already have a prescription for ADHD medication or need a prescription for ADHD medication, the psychiatrist at the Counseling Center does not offer evaluation and appointments for ADHD or suspected ADHD. If you are in need of this, contact the front desk and they can supply you with a list of psychiatrists in the area.