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Community Billing Program

The Residential Center and Facilities Management take great pride in the condition of the buildings that our students reside in. We hope that all students view these communities as their home, and respect them as such. When damages occur to common areas within the residence halls (hallways, bathrooms, stairwells, lobbies, lounges, laundry rooms, basements, elevators, etc.), the Residential Center is sometimes unable to determine who is responsible for these actions and the burden of clean-up and repair then falls onto the Facilities Management staff. Therefore, the University will assess common area damages equally amongst the residents of the floor/building, when responsibility is not able to be determined.

According to the 2016-2017 Bentley University Student Handbook, "If damages occur to common areas within buildings (hallways, bathrooms, stairwells, lobbies, lounges, laundry rooms, basements, elevators), responsibility cannot be ascertained and thus the damage charge can be assessed equally among the residents in the floor/building. For the purpose of community billing, common area damages are defined as trash, vandalism (broken exit signs, broken glass, broken windows, damaged ceiling tiles, etc.), bodily fluids, fire extinguisher discharge, and furniture removal. Residents or the guest(s) of residents who damage community areas of a residence hall are strongly encouraged to accept responsibility. Damages may result in fines being assessed directly to the students’ account for labor, repair or replacement cost. Students will be informed upon discovery of community damage or vandalism. The residents of the area in question will be informed of the community billing process."

Goals of Community Billing:

  • Develop a sense of responsibility for the communal environment within our residence halls.
  • Maintain cleaner and healthier environments for all students.
  • Ensure the custodial staff can spend time on regular maintenance of the residence hall rather than excessive damage.

Community Billing Process

  1. University Staff discovers vandalism/damage
  2. University Staff notifies Facilities of vandalism/damage
  3. University Staff takes photos of damage, writes/submit a report through the Conduct System
  4. Photos and report are sent to Residence Director and Assistant Director of the Area in question
  5. Photos and report are forwarded to Associate Director of the Residential Center and Assistant Director of Housing Operations from Residence Director or Assistant Director
  6. Associate Director of the Residential Center and Assistant Director of Housing Operations work with Facilities to determine the cost
  7. Assistant Director of Housing Operations emails Residence Director and Assistant Director with associated cost
  8. Residence Director sends out an email to the student community where the damage occured. The Residence Director will provide students with the report and photos of the damage.
  9. Students are given two weeks to examine the information and/or come forward to accept responsibility for the damage. The Residential Center will look into students who accessed the building during the time of the vandalism. The Residential Center will review footage from cameras when applicable. If no one is adentified to have caused the damage, the floor/community will be notifed that the cost will be split amongst the residents.
  10. Charges for community billing are final.

Assistant Director of Housing Operations will send information to Student Financial Services for damage billing