Senior Staff

Executive Director, Bill Albert, PhD
phone: 781.891.2608
email: walbert@bentley.edu

Bill Albert is Executive Director of the User Experience Center at Bentley University. Albert brings more than 15 years of experience in user experience research and design to his role leading the center. He has expertise in user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy. Prior to joining Bentley, Albert was Director of User Experience at Fidelity Investments, Senior User Interface Researcher at Lycos, and Post-doctoral Research Scientist at Nissan Cambridge Basic Research. Albert is currently an adjunct professor in the graduate program in Human Factors in Information Design at Bentley University.

Albert has published and presented his research at more than 30 national and international conferences. He co-wrote (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (first edition 2008, second edition 2013). He also co-wrote (with Tom Tullis and Donna Tedesco), Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. Albert is Co-Editor in Chief of the Journal of Usability Studies.

Albert has been awarded prestigious fellowships through the University of California Santa Barbara and the Japanese Government for his research in human factors and spatial cognition. He received his BA and MA degrees from the University of Washington (Geographic Information Systems) and his PhD from Boston University (Spatial Cognition). He completed a post-doc at Nissan Cambridge Basic Research.


Senior Consultant, Lena Dmitrieva
phone: 781.891.2609
email: ldmitrieva@bentley.edu

Lena Dmitrieva is a Senior Usability Consultant at the User Experience Center. Dmitrieva brings more than eight years of experience in writing and technology to her role in the center. Lena has considerable experience managing usability projects and has worked with a diverse range of clients in software and web design.

Dmitrieva holds a Bachelor of Science in Economics from UMass/Boston and an Master of Science in Human Factors from Bentley University. She is a member of the Usability Professionals’ Association, the Human Factors and Ergonomics Society, and the Greater Boston SIGCHI. Before joining the staff at the center, Dmitrieva worked as a technical writer for an information technology consulting group. Her background includes technical writing, QA testing, data analysis, survey design and web design.


Consultant, David Juhlin
phone: 781.891.3142
email: djuhlin@bentley.edu

David Juhlin is a Usability Consultant at the User Experience Center. Juhlin has experience in both design and evaluation of a variety of products ranging from websites and applications to hardware products. His expertise includes usability research, information architecture, user interface design and design strategies. Prior to joining Bentley, Juhlin had his own company (GoUsability), and was an interaction designer at Walking Thumbs. 

Juhlin holds a Master of Science in Physics with a concentration in human interaction from Lulea University of Technology in Sweden. He is a member of the International User Experience Professionals Association (UXPA), and Boston UXPA.


Senior Consultant, Peter McNally
phone: 781.891.2893
email: pmcnally@bentley.edu

Peter McNally is a Senior Usability Consultant at the User Experience Center. McNally has more than 20 years’ experience in usability, information architecture, accessibility, and software engineering. He has designed and evaluated user interfaces in the healthcare, financial services, government, education, energy, manufacturing, defense, and electronics industries. Prior to joining the center, McNally was a Principal Consultant in the CSC user experience Practice, Senior User Experience Architect at HP Enterprise Services, Research Officer at University of Hertfordshire, and Senior Software Engineer at 3M Health Information Systems.

McNally holds a Bachelor of Science in Computer Science from Northeastern University and a Master of Science in Computer Science from Rensselaer Polytechnic Institute (RPI). He is a member of the International User Experience Professionals' Association (UXPA), ACM CHI, Boston UXPA, and Boston CHI.


Principal Consultant, Elizabeth Rosenzweig
phone: 781.891.2032
email: erosenzweig@bentley.edu

Elizabeth Rosenzweig is a Principal Usability Consultant at the User Experience Center. Rosenzweig has worked as a consultant and employee in several major corporations for more than 25 years. Her experience includes design and development, ranging from website and applications to hardware products and technology development. Rosenzweig has completed projects for many major corporations and academic institutions. Elizabeth holds four patents in intelligent user interface design.

Rosenzweig is Founder and Director of World Usability Day, which she started in 2004 after her term as President of Usability Professionals Association was completed. World Usability Day has grown to include 44 countries with more than 180 events. Elizabeth frequently publishes in industry journals, has written chapters in three published books and presents lectures at conferences around the world.

Rosenzweig holds a Bachelor of Arts in Fine Art Photography and Printing Technologies from Goddard College and a Master of Science in Visual Studies (User Interface Design and Computer Output) from the Media Lab at MIT.


Consultant, Heather Wright-Karlson
phone: 781.891.2678
email: hwrightkarlson@bentley.edu

Heather Wright Karlson is a Usability Consultant at the User Experience Center at Bentley University.  Her expertise includes a variety of formative and summative research methods. Her experience with visual design of wireframes and prototypes, as well as information architecture, are informed by her background in photography and visual literacy paired with her knowledge of Human Factors.

Heather has extensive experience creating education-focused content and has worked with a wide range of stakeholders across industries on content development and usability testing. She has over ten years of experience managing visual content and creating compelling visual stories and interactions. 

Heather is a member of the User Experience Professionals Association and BostonCHI, and the Boston area chapter of SIGCHI.  She holds a Master of Science in Human Factors in Information Design from Bentley University, a Master of Education in Curriculum and Instruction from the University of Massachusetts, and a Bachelor's of Arts in Individualized Study (focus on photography) from New York University. In addition to client projects, Heather’s research interests include usability and the aging population.


Senior Consultant, William Gribbons, PhD
phone: 781.891.2926
email: wgribbons@bentley.edu

Professor Gribbons is Director of the Human Factors and Information Design programs at Bentley, where he teaches courses in human factors and information design on the undergraduate and graduate levels. The Information Design programs at Bentley are among the largest and most respected programs of this type in the country. Gribbons is also Founder of the User Experience Center. In 2002, he was awarded the position of Distinguished Professor of Human Factors in recognition of his contributions to the university and the profession.

Gribbons received his PhD from the University of Maryland. He is an associate fellow of the Society for Technical Communication (STC) and a member of the Technical Communication Editorial Board. He is also a member of the IEEE, the Association for Educational Communications and Technology, the Human Factors and Ergonomics Society, Usability Professional Association, and the ACM SIGCHI. He is a popular speaker at local and national conferences addressing issues of information design, human factors, and the user interface. His long-term research interests center on the building of a unified theory defining the user experience.