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A Leading Voice in the UX Community

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Papers, Presentations & Interviews

The UXC are thought leaders in the areas of usability, user research, user-centered design, and UX strategy. Below are papers, presentations and interviews from the past few years that feature the UXC.

Bill Albert presented "Introducing a New UX Maturity Metric: Team Engagement Score (TES) During Usability Testing" at UXPA International, Toronto, June, 2017

Heather Wright-Karlson (w/ Melanie St. James and Erin Freeburger) presented "Experimenting with New Research Techniques" at Boston UXPA, May, 2017

Elizabeth gave a presentation "Solving Big Problems: UX of Medicare" at NYC UXPA, April, 2017

Bill Gribbons was interviewed on Bloomberg Radio on "Bloomberg Markets: The User Experience Explained", February, 2017

Bill Albert gave a workshop on "Measuring Emotional UX Engagement" at UX Hong Kong, February, 2017

Bill Albert gave a Keynote presentation on "Moving your UX Career to the Next Level" at UX Hong Kong, February, 2017

Elizabeth Rosenzweig gave a presentation on "Solving Big Problems: The UX of Voting" at New Hampshire UXPA, February, 2017


Heather Wright Karlson published "Beyond the Lab: Gathering Holistic, Qualitative User Experience Data" in UX Matters, September, 2016

Bill Albert published (with Marc Resnick and Yunzhi Huang) "The Attention Grabbing Salience of Viscerally Engaging Images", Human Factors and Ergonomic Society Annual Conference Proceedings, Washington, DC, September, 2016

David Juhlin presented a webinar on "5 Levels of UX Strategy", in collaboration with TryMyUI, July 28. Access webinar video, Access slide share

The UXC hosted a panel, The Future of UX: Is Technology Leaving Us Behind?, in collaboration with UX Magazine, Waltham, June 8, 2016. Watch the full video

Bill Albert was interviewed by Cranberry Radio on UX at the Conversion Conference, June, 2016

Bill Albert presented "You Can't Buy It If You Can't Find it", Conversion Conference, Las Vegas, May18, 2016

David Juhlin presented "How well can navigation research with different design artifacts predict final site performance?", powerpoint presentation used, and an interview,  IA Summit, Atlanta, May 7, 2016

Peter McNally presented "Insights and Implications for the Digital Retirement Experience", Retirement Industry Conference, Boston, May 5, 2016

Elizabeth Rosenzweig held a book signing at South By Southwest, Austin, March, 2016

David Juhlin published "Is Closed Card Sorting an Outdated Technique for IA" in the Optimal Workshop Blog, March, 2016

Bentley UXC was featured in "The Human Factor: Why Technology Should Adapt to People, and Not the Other Way Around", Metro, March, 2016

Bill Albert was quoted in "The Six Biggest Design Mistakes Brands are Making Today", Adobe Creative Cloud, March, 2016

Bill Albert presented "How Sure Are We? The Predictive Power of Early UX Evaluation Methods on Live Site Performance", World IA Day in Boston, February, 2016

Elizabeth Rosenzweig published an article "Your Employees' User Experience Should be a Business Priority" in Strategy+Business Magazine, February, 2016

Heather Wright-Karlson was quoted in "30 Experts on What Makes an Exceptional UX Manager", Blog, January, 2016


Bill Albert gave a Keynote presentation on "Keys to a Successful UX Career" at UX India 2015, Bangalore, India, October, 2015

Elizabeth Rosenzweig presented "Successful User Experience: Strategy and Roadmaps" at the International Plain Language Conference, Dublin, Ireland, September, 2015

Elizabeth Rosenzweig gave a Keynote presentation "Successful User Experience: Strategies and Roadmaps" at Alpha DevCon, Burlington, MA, September, 2015

Bill Albert was quoted in "Why Oracle had to Rethink UX for Cloud and Mobile" in Forbes, August, 2015

David Juhlin presented "How Well Does Early User Research Predict Final Site Performance?" at the Boston UXPA Monthly Meeting, Bentley University, July, 2015

Bill Albert gave a Keynote presentation "Usability Testing: Lessons Learned and Looking to the Future", ErgoDesign 2015, Recife, Brazil, June, 2015

Bill Albert published the editorial "The Fox Guarding the Usability Lab" in the Journal of Usability Studies, May, 2015


David Juhlin presented "Content is King…as Long as Your Visitors Find It" at Gilbane, Boston, December, 2014

Bill Albert was interviewed by Bentley University Impact on "Millennials are Changing the Marketing Game for Marketers", November, 2014

Liz Burton and Bill Albert presented research on "A Comparison of the Performance of Webcam vs. Infrared Eye Tracking Technology" at HFES, Chicago, October, 2014

Bill Albert moderated a panel on "The Practical Shift to User-Centered Design" at the Mass Technology Leadership Council Mastering Product Innovation Conference, Cambridge, October, 2014

Elizabeth Rosenzweig presented on "The UX of Voting" at Big Design, Dallas, September, 2014 

Christopher Fry and Elizabeth Rosenzweig presented "Can't We All Just Get Along" at South x Southwest Interactive Conference, Austin, TX, March, 2014

Henry Lieberman, Elizabeth Rosenzweig, and Christopher Fry presented a poster and demo on "Steptorials: Mixed-Initiative Learning of High-Functionality Applications, International Conference on Intelligent User Interfaces", Haifa, Israel, February, 2014 

Bill Albert presented the "Role of Metrics in a UX Strategy", ConveyUX, February, 2014

Marc Resnick and Bill Albert, "The Impact of Advertising Location and User Task on the Emergence of Banner Blindness: An Eye Tracking Study", International Journal of Human Computer Interaction, January, 2014

Elizabeth Rosenzweig was interviewed by TechTarget on "Building a Better Mobile User Experience", January, 2014


Listen to an interview with Bill Gribbons on Bloomberg Radio about UX and, November, 2013

Bill Gribbons was quoted in Knowledge@Wharton on Dieting in the Digital Age, October, 2013

Marc Resnick and Bill Albert presented The Impact of Advertising Location and User Task on The Emergence of Banner Blindness: An Eye Tracking Study at HFES, October 2013

Fiona Tranquada presented “Expecting the Unexpected: Preparing for Successful User Research Sessions” at the UXPA Boston Conference, May 2013

Pete McNally is featured in Web Design Challenge: An eCommerce Makeover in eCommerce Bytes, May 2013

Bill Gribbons was interviewed by UXBooth, March 2013

Bill Gribbons was featured in Experts Debate Whether to Embrace or Ignore Disruptive Technology in the Boston Business Journal, March 2013

Emerging Technologies are Creating New Ethical Challenges for UX Designers, Bill Gribbons, GIGaom, March 2013

Top 10 Usability Challenges - And How to Solve Them, Bill Albert, Internet Retailers Web Design and Usability, February 2013

The Four Waves of User Centered Design in UX Magazine, Bill Gribbons, UX Magazine, January 2013

Bill Gribbons was quoted in a ComputerWorld article "Walmart, Jobs, and the Rise of Self-Service Checkout Tech", January 2013

The Four Waves of User Centered Design in UX Magazine, Bill Gribbons, UX Magazine, January 2013


Bill Albert was interviewed by Internet Retailer on How to Make Websites More Useful, December, 2012

The UXC was featured in the Bentley Observer in an article called "Experience Counts", November 2012

The UXC was involved in the research and design of the Centers for Medicare and Medicaid Services Nursing Home Compare Website. The website was featured in the New York Times, September 2012

Bill Albert presented "Essential Tools for Finding and Fixing Customer Experience Problems", Forrester Customer Experience Forum East, June 2012

Bill Albert presented "How Quick are we to Judge: A Case Study of Trust and Website Design", New York Technology Council, June 2012

Bill Albert presented "UX Consulting: A Look at the Bentley Design and Usability Center", New England Human Factors and Ergonomic Society, May 2012

Essential Tools for Finding and Fixing Customer Experience Problems, Bill Albert, Forrester Customer Experience Forum East, June 2012

How Quick are we to Judge: A Case Study of Trust and Website Design, Bill Albert, New York Technology Council, UX Consulting: A Look into the Bentley Design and Usability Center, June 2012

Bill Albert, New England Human Factors and Ergonomic Society, User Experience for Consumer Electronics, May 2012; Elizabeth Rosenzweig, MIT Media Lab, April 2012