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Dedicated Team that is Passionate about User Experience

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Staff

Our senior staff consists of some of the sharpest minds in the user experience field. The UX associates are pursuing their Master of Science in Human Factors in Information Design at Bentley University.

Executive Director, Bill Albert, PhD

phone: 781.891.2608
email: walbert@bentley.edu

Bill Albert is Executive Director of the User Experience Center at Bentley University. Albert brings more than 15 years of experience in user experience research and design to his role leading the center. He has expertise in user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy. Prior to joining Bentley, Albert was Director of User Experience at Fidelity Investments, Senior User Interface Researcher at Lycos, and Post-doctoral Research Scientist at Nissan Cambridge Basic Research. Albert is currently an adjunct professor in the graduate program in Human Factors in Information Design at Bentley University.

Albert has published and presented his research at more than 30 national and international conferences. He co-wrote (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (first edition 2008, second edition 2013). He also co-wrote (with Tom Tullis and Donna Tedesco), Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. Albert is Co-Editor in Chief of the Journal of Usability Studies.

Albert has been awarded prestigious fellowships through the University of California Santa Barbara and the Japanese Government for his research in human factors and spatial cognition. He received his BA and MA degrees from the University of Washington (Geographic Information Systems) and his PhD from Boston University (Spatial Cognition). He completed a post-doc at Nissan Cambridge Basic Research.

Principal UX Consultant, William Gribbons, PhD

phone: 781.891.2926
email: wgribbons@bentley.edu

Bill Gribbons (@wgribbons) is Director of the graduate Human Factors program at Bentley University, Waltham, Massachusetts. The Human Factors program at Bentley is among the largest and most respected user experience programs in the country. In 2013, he established a west coast campus for the program in San Francisco. Bill also teaches Innovation in the Bentley MBA.

In 1999, Dr. Gribbons founded the User Experience Center at Bentley, and continues to hold a senior consulting role. For over twenty-eight years he has provided strategy, product design, and user experience consulting services to technology groups around the world. In 2013, he founded the Bentley UX Studio in Cambridge, Massachusetts. The mission of the studio is to demonstrate the value of user experience research and design to the success of early-stage start-ups.

Bill received his Ph.D. from the University of Maryland. He is a member of the Mass High Tech Council. He has appeared on, and been quoted by, local and national media including the Associated Press, the Boston Globe, Bloomberg News, Boston Business Journal, Computerworld, Mass High Tech, The Financial Times, U.S. News & World Report, USA Today, the Washington Times, East Bay Business Times, ABC “20-20”, Business 2.0, a nationally syndicated radio show (A Touch of Grey), Investor Business Daily, Times Higher Education Smashing Magazine, Knowledge@Wharton, and the Atlanta Journal Constitution.

His long-term research interests center on the building of a unified theory defining the user experience and the promotion of user experience as a guiding business strategy.coming out in the next year and is a frequent speaker at conferences like SXSW, Collision, Future of Web Design, and Webvisions

Principal UX Consultant, Elizabeth Rosenzweig

phone: 781.891.2032
email: erosenzweig@bentley.edu

Elizabeth Rosenzweig is a Principal UX Consultant at the User Experience Center. She has worked as a consultant and employee in several major corporations for more than 28 years. Her experience includes design and development, ranging from website and applications to hardware products and technology development. Elizabeth has completed projects for many major corporations and academic institutions. She holds four patents in intelligent user interface design

Elizabeth is Founder and Director of World Usability Day, which she started in 2005 after her term as President of Usability Professionals Association was completed. World Usability Day has grown to include 44 countries with more than 180 events. Elizabeth was recognized for this work through the UPA Lifetime Achievement Award in 2009,

Elizabeth is the author of the book Successful User Experience: Strategies and Roadmaps published by Morgan Kaufman and frequently publishes in industry journals, has written chapters in three published books and presents lectures at conferences around the world.

Elizabeth holds a Bachelor of Arts in Fine Art Photography and Printing Technologies from Goddard College and a Master of Science in Visual Studies (User Interface Design and Computer Output) from the Media Lab at MIT.

Senior UX Consultant, Lena Dmitrieva

phone: 781.891.2609
email: ldmitrieva@bentley.edu

Lena Dmitrieva is a Senior UX Consultant at the User Experience Center. Lena brings more than a decade of experience in UX consulting to her work at the center.

Lena is passionate about empowering users of all ages and walks of life with efficient, easy to learn, and enjoyable products. She strives to help her clients create successful customer experiences by connecting with their users, understanding their needs, and translating those needs into product solutions.

Lena enjoys the challenge of identifying appropriate UX methodologies and has extensive experience conducting user experience projects as well as training others in User Experience work.

Her skills include User Experience Project Implementation and Management, Information Architecture Analysis, Usability Testing, Expert Reviews, Heuristic Reviews, Competitive Evaluations, Focus Groups, Field Research, User Requirements Gathering, Development of User Profiles/Personas.

Lena is a generalist and has worked with clients across industries and product platforms. Her partial client list includes Payless ShoeSource, T. J. Maxx, Sperry Top-Sider, Stride Rite, New York & Company, Fidelity Investments, Citizens Bank, TIAA Cref, H&R Block, Banknorth, Staples, Arnold Worldwide, One to One Interactive, Cabot Corp., Colgate University, Houghton Mifflin, Liberty Mutual, Monster.com, McKesson, Newsedge, Raytheon, Smarter Travel, Royal Caribbean, Volkswagen, CORT Furniture, MIT Alumni Association, Planned Parenthood of America, Putnam Investments, Brigham and Womens Hospital, Genzyme, JA Worldwide, Metromix, PNCGIS, Lionbridge,.

Lena holds Master of Science with Distinction in Human Factors from Bentley University. She is a member of the Usability Professionals’ Association, the Human Factors and Ergonomics Society, and the Greater Boston SIGCHI. 

Senior UX Consultant, Peter McNally

phone: 781.891.2893
email: pmcnally@bentley.edu

Peter McNally is a Senior UX Consultant at the User Experience Center. Pete has more than 20 years’ experience in usability, information architecture, accessibility, and software engineering. His current areas of interests include the intersection of user experience (UX) and customer experience (CX), universal design, and internet of things (IoT). 

Regardless of the area or technology, Pete always focuses on the human at the end of the product, so they can have the most seamless and engaging experience.  He has worked with users and designed digital experiences in the financial services, healthcare, government, education, energy, manufacturing, defense, and electronics industries.

Prior to joining the center, Pete was a Principal Consultant in the CSC User Experience Practice, Senior User Experience Architect at HP Enterprise Services, Research Officer at University of Hertfordshire in the UK, and Senior Software Engineer at 3M Health Information Systems.  Pete holds a Bachelor of Science in Computer Science from Northeastern University and a Master of Science in Computer Science from Rensselaer Polytechnic Institute (RPI). He is a member of the International User Experience Professionals' Association (UXPA), ACM CHI, Boston UXPA, and Boston CHI.

UX Consultant, Heather Wright Karlson

phone: 781.891.2678
email: hwrightkarlson@bentley.edu

Heather is a UX Consultant who is passionate about conducting a variety of formative and summative research in order to improve interactions that people have with technology, services, and products. From interviews and usability studies, to ethnography, wireframes, and prototypes, Heather is keen to improve products and services across industries and understands that by looking at human behavior we can tease apart complex challenges in order to improve the experience.

She has worked with a wide range of stakeholders across industries including financial services, e-commerce, education, transportation, retail, insurance, biotechnology, and technology to improve customer facing as well as internal facing systems. When identifying and communicating areas for improvement to her clients she is focused on making actionable recommendations that are based in a solid understanding of a study’s goals and needs.

Heather holds a Master of Science in Human Factors in Information Design from Bentley University, a Master of Education in Curriculum and Instruction from the University of Massachusetts, and a Bachelor's of Arts in Individualized Study from the Gallatin School at New York University.

Heather is a member of the User Experience Professionals Association and BostonCHI, and the Boston area chapter of SIGCHI.   In addition to client projects, Heather’s research interests include usability and the aging population and well as UX research tools. To learn more about what she’s interested in look for her on twitter @uxheat

Executive Program Coordinator, Lupe Stratton

Lupe Stratton is the Executive Program Coordinator at the User Experience Center at Bentley University. Lupe provides marketing, program and business development support to the UX Certificate and user Experience Center. Prior to joining UXC, Lupe worked as Admin Assistant for Boston College, managing multiple programs, marketing efforts, and social media for the Multicultural Center. Lupe learned a great deal of her business acumen working as Account Manager of Verizon Business successfully managing B2B clients across multiple industries. Lupe also enjoys providing insightful and innovative marketing strategies to startup companies working in the B2C space and has a passion for experiential event marketing.

Lupe holds a BA in Business Administration degree in Marketing and also International Business.

Research Associate, Maliheh Aghanasiri

Maliheh Aghanasiri is a Research Associate in the User Experience Center. Prior to joining the UXC, Maliheh worked at Cincinnati Children’s Hospital Medical Center as a UX designer, designed and assessed usability of the web-based application for genomic researches in a multidisciplinary team.

Maliheh earned a Master of Design degree from University of Cincinnati in Cincinnati, Ohio. She also has a Bachelor of Art from University of Tehran, Iran, where she majored in Industrial design. Maliheh is passionate about scientific approaches, which assists designers to make better design decisions and is currently pursuing a Master’s in Human Factors in Information Design at Bentley University.

Research Associate, Emilea Avery

Emilea Avery is a Research Associate at the User Experience Center. Prior to joining the UXC, Emilea held customer service positions in health insurance, mobile technology, and higher education. Most recently, Emilea worked as an administrative assistant at the University of New Hampshire at Manchester, where she supported the Center for Academic Enrichment’s operations, English as a Second Language community programs, and collaborative departmental initiatives.

Emilea holds a Bachelor of Arts in Communication Arts and a minor in Computer Information Systems from the University of New Hampshire at Manchester. She is currently president of the User Experience Graduate Association at Bentley University and is pursuing a Master of Science in Human Factors in Information Design at Bentley University.

Research Associate, Corey Comenitz

Corey Comenitz is a Research Associate at the User Experience Center. Prior to joining the UXC, Corey worked as a Human Factors Specialist at UL-Wiklund, a consulting firm, where he supported formative and summative usability studies on a variety of medical devices, websites, and smartphone applications. Corey has also contracted with BBK Worldwide, where he helped develop an incentive program aimed to further engage patients and doctors in clinical drug trials.

Corey attained his Bachelors of Fine Arts in Industrial Design from the Rhode Island School of Design (RISD). He is currently pursuing a Masters of Science degree in Human Factors in Information Design from Bentley University.

Research Associate, Erin Fegely

Erin Fegely is a Research Associate in the User Experience Center. Prior to joining the UXC, Erin was a Product Marketing Manager at Oxford University Press. In this position she managed a global team of product experts specializing in brand and product development.

Erin holds a dual-degree in Public Relations and International Studies with a French Minor from The Pennsylvania State University. She is currently pursuing a Master of Science in Human Factors in Information Design at Bentley University.

Research Associate, Nick Manring

Nick Manring is a Research Associate at the User Experience Center. Prior to joining the UXC he worked as an Industrial Engineering Assistant and Engineered Standards Supervisor for TJX at their Marshalls distribution center located in Woburn, MA. While working for TJX he conducted time studies, developed standardized methods, maintained performance calculation systems, implemented process improvement projects, developed effective job aids, performed data analysis, developed reporting tools, and provided training and support to the operational team in regard to these systems and best practices.

Nick obtained a Bachelor of Science degree from Northeastern University with a primary focus in Graphic Design. While working toward his undergraduate degree he not only studied art and design but also various coursework in computer programming, psychology, intercultural communication, public speaking, marketing, as well as other academic interests in the arts and sciences. In his free time Nick enjoys studying foreign language and etymology, ancient cultures, game development, emerging technologies, earth sciences, and quantum physics.

Nick is currently pursuing a Master of Science degree in Human Factors and Information Design at Bentley Univserity and is set to complete his program by summer of 2018.

Research Associate, Aaron Nathan

Aaron Nathan is a Research Associate at the User Experience Center. Prior to joining the UXC, he worked as a researcher at Brigham and Women’s Hospital in Boston conducting electronic health systems research. His work focused on designing a prescribing system that uses medication indications (reason for medication) into prescriber workflow, and garnering international support for this workflow change.

Aaron has a bachelor of science in Psychology from Clemson University. His background is in mental/behavioral health and research. He is currently pursuing a Masters of Science in Human Factors in Information Design at Bentley University, and managing a working group on electronic health record usability and availability for mental health workers in the American Medical Informatics Association (AMIA).

Research Associate, Sandra Perdomo

Sandra Perdomo is a Research Associate at the User Experience Center. Prior to joining the UXC, Sandra worked as an accountant at First Data Corporation, an international payments company, and as an analyst at Public Resources Management Group, Inc. She also worked for the Spanish Ministry of Education, teaching English at the elementary level.

Sandra holds a Bachelor of Science degree from the University of Florida, where she majored in Finance and minored in Mass Communications. She is currently pursuing a Masters of Science degree in Human Factors in Information Design at Bentley University.

Research Associate, Tejaswini Rao Racherla

TJ is a Research Associate at the User Experience Center. Prior to joining the UXC, TJ worked in digital and product marketing at a tech start-up in Boston’s Innovation District, a software company in Marlborough, Mass., and several marketing agencies. Her core competencies include content mapping, growth hacking, website design and optimization, SEO/SEM, and web analytics.

TJ holds a Master of Business Administration degree in Marketing from Bentley and is currently pursuing a Master of Science in Human Factors in Information Design at Bentley University

Research Associate, Flavia Stoian

Flavia Stoian is a Research Associate at the User Experience Center. Before joining the UXC, Flavia was an academic lecturer, teaching and doing research. In her role as an educator, she has developed a set of instruments for student-centered learning in higher-education, which she later published. After working for several years in business and financial consulting, she founded and owned Whims Media, a start-up that provided full-fledged integrated e-learning corporate solutions, which she exited after four years. She is an active enabler for NGOs in the field of education, technology and equal opportunities for women. She has a thorough understanding of cross-cultural environments as she pursued various international programs in France, UK, Eastern-Europe, Chile and South Africa. She is passionate about designing for social change and emerging technologies.

After a B.S. majored in Accounting with a minor in Information Technologies, Flavia studied Arts for two years; she holds a Master of Business Administration from Bentley, where she majored in Innovation and Leadership and is currently pursuing a Master of Science in Human Factors in Information Design at Bentley University.

Research Associate, Danika Teverovsky

Danika Teverovsky is a Research Associate at the User Experience Center. Prior to joining the UXC, Danika worked as a Research Assistant at the Carney Lab at the University of Rochester Medical Center, a lab focused on auditory neuroscience and biomedical engineering. She also worked as a Research Assistant at the Concepts, Actions & Objects (CAOs) Lab at the University of Rochester.

Danika holds a Bachelor of Science degree from the University of Rochester where she majored in Brain & Cognitive Sciences and minored in Psychology and Music. She is currently pursuing her Master of Science in Human Factors in Information Design at Bentley University.