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Our senior staff consists of some of the sharpest minds in the user experience field. The UX associates are pursuing their Master of Science in Human Factors in Information Design at Bentley University.
Bill Albert is Executive Director of the User Experience Center at Bentley University. Albert brings more than 15 years of experience in user experience research and design to his role leading the center. He has expertise in user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy. Prior to joining Bentley, Albert was Director of User Experience at Fidelity Investments, Senior User Interface Researcher at Lycos, and Post-doctoral Research Scientist at Nissan Cambridge Basic Research. Albert is currently an adjunct professor in the graduate program in Human Factors in Information Design at Bentley University.
Albert has published and presented his research at more than 30 national and international conferences. He co-wrote (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (first edition 2008, second edition 2013). He also co-wrote (with Tom Tullis and Donna Tedesco), Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. Albert is Co-Editor in Chief of the Journal of Usability Studies.
Albert has been awarded prestigious fellowships through the University of California Santa Barbara and the Japanese Government for his research in human factors and spatial cognition. He received his BA and MA degrees from the University of Washington (Geographic Information Systems) and his PhD from Boston University (Spatial Cognition). He completed a post-doc at Nissan Cambridge Basic Research.
Bill Gribbons (@wgribbons) is Director of the graduate Human Factors program at Bentley University, Waltham, Massachusetts. The Human Factors program at Bentley is among the largest and most respected user experience programs in the country. In 2013, he established a west coast campus for the program in San Francisco. Bill also teaches Innovation in the Bentley MBA.
In 1999, Dr. Gribbons founded the User Experience Center at Bentley, and continues to hold a senior consulting role. For over twenty-eight years he has provided strategy, product design, and user experience consulting services to technology groups around the world. In 2013, he founded the Bentley UX Studio in Cambridge, Massachusetts. The mission of the studio is to demonstrate the value of user experience research and design to the success of early-stage start-ups.
Bill received his Ph.D. from the University of Maryland. He is a member of the Mass High Tech Council. He has appeared on, and been quoted by, local and national media including the Associated Press, the Boston Globe, Bloomberg News, Boston Business Journal, Computerworld, Mass High Tech, The Financial Times, U.S. News & World Report, USA Today, the Washington Times, East Bay Business Times, ABC “20-20”, Business 2.0, a nationally syndicated radio show (A Touch of Grey), Investor Business Daily, Times Higher Education Smashing Magazine, Knowledge@Wharton, and the Atlanta Journal Constitution.
His long-term research interests center on the building of a unified theory defining the user experience and the promotion of user experience as a guiding business strategy.coming out in the next year and is a frequent speaker at conferences like SXSW, Collision, Future of Web Design, and Webvisions
Elizabeth Rosenzweig is a Principal UX Consultant at the User Experience Center. She has worked as a consultant and employee in several major corporations for more than 28 years. Her experience includes design and development, ranging from website and applications to hardware products and technology development. Elizabeth has completed projects for many major corporations and academic institutions. She holds four patents in intelligent user interface design
Elizabeth is Founder and Director of World Usability Day, which she started in 2005 after her term as President of Usability Professionals Association was completed. World Usability Day has grown to include 44 countries with more than 180 events. Elizabeth was recognized for this work through the UPA Lifetime Achievement Award in 2009,
Elizabeth is the author of the book Successful User Experience: Strategies and Roadmaps published by Morgan Kaufman and frequently publishes in industry journals, has written chapters in three published books and presents lectures at conferences around the world.
Elizabeth holds a Bachelor of Arts in Fine Art Photography and Printing Technologies from Goddard College and a Master of Science in Visual Studies (User Interface Design and Computer Output) from the Media Lab at MIT.
Lena Dmitrieva is a Senior Usability Consultant at the User Experience Center. Lena brings more than a decade of experience in UX consulting to her work at the center.
Lena is passionate about empowering users of all ages and walks of life with efficient, easy to learn, and enjoyable products. She strives to help her clients create successful customer experiences by connecting with their users, understanding their needs, and translating those needs into product solutions.
Lena enjoys the challenge of identifying appropriate UX methodologies and has extensive experience conducting user experience projects as well as training others in User Experience work.
Her skills include User Experience Project Implementation and Management, Information Architecture Analysis, Usability Testing, Expert Reviews, Heuristic Reviews, Competitive Evaluations, Focus Groups, Field Research, User Requirements Gathering, Development of User Profiles/Personas.
Lena is a generalist and has worked with clients across industries and product platforms. Her partial client list includes Dressbarn, Payless ShoeSource, T. J. Maxx, Sperry Top-Sider, Stride Rite, New York & Company, Fidelity Investments, Citizens Bank, TIAA Cref, H&R Block, Banknorth, Staples, Arnold Worldwide, One to One Interactive, Cabot Corp., Colgate University, Houghton Mifflin, Liberty Mutual, Monster.com, McKesson, Newsedge, Raytheon, Smarter Travel, Royal Caribbean, Volkswagen, CORT Furniture, MIT Alumni Association, Planned Parenthood of America, Putnam Investments, Brigham and Womens Hospital, Genzyme, JA Worldwide, Metromix, PNCGIS, Lionbridge.
Lena holds Master of Science with Distinction in Human Factors from Bentley University.
She serves on the board of directors of Boston UXPA (User Experience Professional Association) and is a member of the Usability Professionals’ Association, the Human Factors and Ergonomics Society, and the Greater Boston SIGCHI.
Peter McNally is a Senior UX Consultant at the User Experience Center. Pete has more than 20 years’ experience in usability, information architecture, accessibility, and software engineering. His current areas of interests include the intersection of user experience (UX) and customer experience (CX), universal design, and internet of things (IoT).
Regardless of the area or technology, Pete always focuses on the human at the end of the product, so they can have the most seamless and engaging experience. He has worked with users and designed digital experiences in the financial services, healthcare, government, education, energy, manufacturing, defense, and electronics industries.
Prior to joining the center, Pete was a Principal Consultant in the CSC User Experience Practice, Senior User Experience Architect at HP Enterprise Services, Research Officer at University of Hertfordshire in the UK, and Senior Software Engineer at 3M Health Information Systems. Pete holds a Bachelor of Science in Computer Science from Northeastern University and a Master of Science in Computer Science from Rensselaer Polytechnic Institute (RPI). He is a member of the International User Experience Professionals' Association (UXPA), ACM CHI, Boston UXPA, and Boston CHI.
Heather Wright Karlson, UX Consultant, is passionate about using a variety of formative and summative research methods to improve technology, services, and products. From interviews and usability studies, to ethnography, wireframes, and prototypes, Heather's work has informed and improved the design of systems, interfaces, products, and services leading to better experiences across industries.
She has worked with a wide range of stakeholders including: financial services, e-commerce, education, medical, transportation, retail, insurance, and technology to improve both customer facing and internal facing systems. When identifying and communicating areas for improvement to clients she is focused on articulating a narrative of findings and making recommendations based on a study’s goals.
Heather holds a Master of Science in Human Factors in Information Design from Bentley University, a Master of Education in Curriculum and Instruction from the University of Massachusetts, and a Bachelor's of Arts in Individualized Study from the Gallatin School at New York University.
Heather is a member of the User Experience Professionals Association and BostonCHI, and the Boston area chapter of SIGCHI. In addition to client projects, Heather’s research interests include usability and the aging population and well as UX research tools. Look for her on twitter @uxheat
Sydney Bee is a UX Consultant at the User Experience Center. Sydney is passionate about discovering and incorporating unique societal values, cultural subtleties, and human factors in the designs of user & customer experience. She has worked with a variety of multinational clients in the US, Australia, Europe, China, and Southeast Asia to apply design thinking in solving customer engagement challenges and expanding the global footprint of products and services.
As an ambidextrous strategist, Sydney marries quantitative and qualitative approaches to extract unbiased insights. She deploys a variety of methodologies including interviews, usability studies, ethnography, focus group, persona development, journey mapping, and surveys and brings deep experience from innovation consulting, marketing, and product management to help her clients improve both B2B and B2C interactions and touchpoints. Her work spans across financial services, transportation, healthcare, energy, and software industries with a focus on identifying strategic opportunities and producing actionable recommendations for both the short and long term.
Sydney holds a Master’s in Business Administration from Kellogg School of Management, Northwestern University, and a Bachelor's of Art in Economics from the University of California, Berkeley. She is a member of the Boston Product Management Association. In addition to client projects, Sydney’s research interests include environmental psychology and sustainable designs.
Lupe Stratton is the Executive Program Coordinator at the User Experience Center at Bentley University. Lupe provides marketing, program and business development support to the UX Certificate and user Experience Center. Prior to joining UXC, Lupe worked as Account Manager of Verizon Business successfully managing B2B clients across multiple industries. Lupe has served as the VP of Programming for the American Marketing Association, Boston chapter. She also enjoys providing insightful and innovative marketing strategies to startup companies working in the B2C space and has a passion for experiential event marketing.
Lupe holds a Bachelors of Science in Marketing and is currently pursuing a Masters in Business Administration at Bentley University.
Emilea Avery is a Research Associate at the User Experience Center. Prior to joining the UXC, Emilea held customer service positions in health insurance, mobile technology, and higher education. Most recently, Emilea worked as an administrative assistant at the University of New Hampshire at Manchester, where she supported the Center for Academic Enrichment’s operations, English as a Second Language community programs, and collaborative departmental initiatives.
Emilea holds a Bachelor of Arts in Communication Arts and a minor in Computer Information Systems from the University of New Hampshire at Manchester. She is currently president of the User Experience Graduate Association at Bentley University and is pursuing a Master of Science in Human Factors in Information Design at Bentley University.
Corey Comenitz is a Research Associate at the User Experience Center. Prior to joining the UXC, Corey worked as a Human Factors Specialist at UL-Wiklund, a consulting firm, where he supported formative and summative usability studies on a variety of medical devices, websites, and smartphone applications. Corey has also contracted with BBK Worldwide, where he helped develop an incentive program aimed to further engage patients and doctors in clinical drug trials.
Corey attained his Bachelors of Fine Arts in Industrial Design from the Rhode Island School of Design (RISD). He is currently pursuing a Masters of Science degree in Human Factors in Information Design from Bentley University.
Erin Fegely-Kroberger is a Research Associate in the User Experience Center. Prior to joining the UXC, Erin was a Product Marketing Manager at Oxford University Press. In this position she managed a global team of product experts specializing in brand and product development.
Erin holds a dual-degree in Public Relations and International Studies with a French Minor from The Pennsylvania State University. She is currently pursuing a Master of Science in Human Factors in Information Design at Bentley University.
Nick Manring is a Research Associate at the User Experience Center. Prior to joining the UXC he worked as an Industrial Engineering Assistant and Engineered Standards Supervisor for TJX at their Marshalls distribution center located in Woburn, MA. While working for TJX he conducted time studies, developed standardized methods, maintained performance calculation systems, implemented process improvement projects, developed effective job aids, performed data analysis, developed reporting tools, and provided training and support to the operational team in regard to these systems and best practices.
Nick obtained a Bachelor of Science degree from Northeastern University with a primary focus in Graphic Design. While working toward his undergraduate degree he not only studied art and design but also various coursework in computer programming, psychology, intercultural communication, public speaking, marketing, as well as other academic interests in the arts and sciences. In his free time Nick enjoys studying foreign language and etymology, ancient cultures, game development, emerging technologies, earth sciences, and quantum physics.
Nick is currently pursuing a Master of Science degree in Human Factors and Information Design at Bentley Univserity and is set to complete his program by summer of 2018.
Aaron Nathan is a Research Associate at the User Experience Center. Prior to joining the UXC, he worked as a researcher at Brigham and Women’s Hospital in Boston conducting electronic health systems research. His work focused on designing a prescribing system that uses medication indications (reason for medication) into prescriber workflow, and garnering international support for this workflow change.
Aaron has a bachelor of science in Psychology from Clemson University. His background is in mental/behavioral health and research. He is currently pursuing a Masters of Science in Human Factors in Information Design at Bentley University, and managing a working group on electronic health record usability and availability for mental health workers in the American Medical Informatics Association (AMIA).
Sandra Perdomo is a Research Associate at the User Experience Center. Prior to joining the UXC, Sandra worked as an accountant at First Data Corporation, an international payments company, and as an analyst at Public Resources Management Group, Inc. She also worked for the Spanish Ministry of Education, teaching English at the elementary level.
Sandra holds a Bachelor of Science degree from the University of Florida, where she majored in Finance and minored in Mass Communications. She is currently pursuing a Masters of Science degree in Human Factors in Information Design at Bentley University.
TJ is a Research Associate at the User Experience Center. Prior to joining the UXC, TJ worked in digital and product marketing at a tech start-up in Boston’s Innovation District, a software company in Marlborough, Mass., and several marketing agencies. Her core competencies include content mapping, growth hacking, website design and optimization, SEO/SEM, and web analytics.
TJ holds a Master of Business Administration degree in Marketing from Bentley and is currently pursuing a Master of Science in Human Factors in Information Design at Bentley University
Flavia Stoian is a Research Associate at the User Experience Center. Before joining the UXC, Flavia was an academic lecturer, teaching and doing research. In her role as an educator, she has developed a set of instruments for student-centered learning in higher-education, which she later published. After working for several years in business and financial consulting, she founded and owned Whims Media, a start-up that provided full-fledged integrated e-learning corporate solutions, which she exited after four years. She is an active enabler for NGOs in the field of education, technology and equal opportunities for women. She has a thorough understanding of cross-cultural environments as she pursued various international programs in France, UK, Eastern-Europe, Chile and South Africa. She is passionate about designing for social change and emerging technologies.
After a B.S. majored in Accounting with a minor in Information Technologies, Flavia studied Arts for two years; she holds a Master of Business Administration from Bentley, where she majored in Innovation and Leadership and is currently pursuing a Master of Science in Human Factors in Information Design at Bentley University.
Danika Teverovsky is a Research Associate at the User Experience Center. Prior to joining the UXC, Danika worked as a Research Assistant at the Carney Lab at the University of Rochester Medical Center, a lab focused on auditory neuroscience and biomedical engineering. She also worked as a Research Assistant at the Concepts, Actions & Objects (CAOs) Lab at the University of Rochester.
Danika holds a Bachelor of Science degree from the University of Rochester where she majored in Brain & Cognitive Sciences and minored in Psychology and Music. She is currently pursuing her Master of Science in Human Factors in Information Design at Bentley University.