You are here

Dedicated Team that is Passionate about User Experience

You are here

Staff

Our senior staff consists of some of the sharpest minds in the user experience field. The UX associates are pursuing their Master of Science in Human Factors in Information Design at Bentley University.

Executive Director, Bill Albert, PhD

phone: 781.891.2608
email: walbert@bentley.edu

Bill Albert is Executive Director of the User Experience Center at Bentley University. Albert brings more than 15 years of experience in user experience research and design to his role leading the center. He has expertise in user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy. Prior to joining Bentley, Albert was Director of User Experience at Fidelity Investments, Senior User Interface Researcher at Lycos, and Post-doctoral Research Scientist at Nissan Cambridge Basic Research. Albert is currently an adjunct professor in the graduate program in Human Factors in Information Design at Bentley University.

Albert has published and presented his research at more than 30 national and international conferences. He co-wrote (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (first edition 2008, second edition 2013). He also co-wrote (with Tom Tullis and Donna Tedesco), Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. Albert is Co-Editor in Chief of the Journal of Usability Studies.

Albert has been awarded prestigious fellowships through the University of California Santa Barbara and the Japanese Government for his research in human factors and spatial cognition. He received his BA and MA degrees from the University of Washington (Geographic Information Systems) and his PhD from Boston University (Spatial Cognition). He completed a post-doc at Nissan Cambridge Basic Research.

Principal Consultant, William Gribbons, PhD

phone: 781.891.2926
email: wgribbons@bentley.edu

Bill Gribbons (@wgribbons) is Director of the graduate Human Factors program at Bentley University, Waltham, Massachusetts. The Human Factors program at Bentley is among the largest and most respected user experience programs in the country. In 2013, he established a west coast campus for the program in San Francisco. Bill also teaches Innovation in the Bentley MBA.

In 1999, Dr. Gribbons founded the User Experience Center at Bentley, and continues to hold a senior consulting role. For over twenty-eight years he has provided strategy, product design, and user experience consulting services to technology groups around the world. In 2013, he founded the Bentley UX Studio in Cambridge, Massachusetts. The mission of the studio is to demonstrate the value of user experience research and design to the success of early-stage start-ups.

Bill received his Ph.D. from the University of Maryland. He is a member of the Mass High Tech Council. He has appeared on, and been quoted by, local and national media including the Associated Press, the Boston Globe, Bloomberg News, Boston Business Journal, Computerworld, Mass High Tech, The Financial Times, U.S. News & World Report, USA Today, the Washington Times, East Bay Business Times, ABC “20-20”, Business 2.0, a nationally syndicated radio show (A Touch of Grey), Investor Business Daily, Times Higher Education Smashing Magazine, Knowledge@Wharton, and the Atlanta Journal Constitution.

His long-term research interests center on the building of a unified theory defining the user experience and the promotion of user experience as a guiding business strategy.coming out in the next year and is a frequent speaker at conferences like SXSW, Collision, Future of Web Design, and Webvisions

Principal Consultant, Elizabeth Rosenzweig

phone: 781.891.2032
email: erosenzweig@bentley.edu

Elizabeth Rosenzweig is a Principal Usability Consultant at the User Experience Center. She has worked as a consultant and employee in several major corporations for more than 28 years. Her experience includes design and development, ranging from website and applications to hardware products and technology development. Elizabeth has completed projects for many major corporations and academic institutions. She holds four patents in intelligent user interface design

Elizabeth is Founder and Director of World Usability Day, which she started in 2005 after her term as President of Usability Professionals Association was completed. World Usability Day has grown to include 44 countries with more than 180 events. Elizabeth was recognized for this work through the UPA Lifetime Achievement Award in 2009,

Elizabeth is the author of the book Successful User Experience: Strategies and Roadmaps published by Morgan Kaufman and frequently publishes in industry journals, has written chapters in three published books and presents lectures at conferences around the world.

Elizabeth holds a Bachelor of Arts in Fine Art Photography and Printing Technologies from Goddard College and a Master of Science in Visual Studies (User Interface Design and Computer Output) from the Media Lab at MIT.

Senior Consultant, Lena Dmitrieva

phone: 781.891.2609
email: ldmitrieva@bentley.edu

Lena Dmitrieva is a Senior Usability Consultant at the User Experience Center. Lena brings more than a decade of experience in UX consulting to her work at the center.

Lena is passionate about empowering users of all ages and walks of life with efficient, easy to learn, and enjoyable products. She strives to help her clients create successful customer experiences by connecting with their users, understanding their needs, and translating those needs into product solutions.

Lena enjoys the challenge of identifying appropriate UX methodologies and has extensive experience conducting user experience projects as well as training others in User Experience work.

Her skills include User Experience Project Implementation and Management, Information Architecture Analysis, Usability Testing, Expert Reviews, Heuristic Reviews, Competitive Evaluations, Focus Groups, Field Research, User Requirements Gathering, Development of User Profiles/Personas.

Lena is a generalist and has worked with clients across industries and product platforms. Her partial client list includes Payless ShoeSource, T. J. Maxx, Sperry Top-Sider, Stride Rite, New York & Company, Fidelity Investments, Citizens Bank, TIAA Cref, H&R Block, Banknorth, Staples, Arnold Worldwide, One to One Interactive, Cabot Corp., Colgate University, Houghton Mifflin, Liberty Mutual, Monster.com, McKesson, Newsedge, Raytheon, Smarter Travel, Royal Caribbean, Volkswagen, CORT Furniture, MIT Alumni Association, Planned Parenthood of America, Putnam Investments, Brigham and Womens Hospital, Genzyme, JA Worldwide, Metromix, PNCGIS, Lionbridge,.

Lena holds Master of Science with Distinction in Human Factors from Bentley University. She is a member of the Usability Professionals’ Association, the Human Factors and Ergonomics Society, and the Greater Boston SIGCHI. 

Senior Consultant, Peter McNally

phone: 781.891.2893
email: pmcnally@bentley.edu

Peter McNally is a Senior Usability Consultant at the User Experience Center. Pete has more than 20 years’ experience in usability, information architecture, accessibility, and software engineering. His current areas of interests include the intersection of user experience (UX) and customer experience (CX), universal design, and internet of things (IoT). 

Regardless of the area or technology, Pete always focuses on the human at the end of the product, so they can have the most seamless and engaging experience.  He has worked with users and designed digital experiences in the financial services, healthcare, government, education, energy, manufacturing, defense, and electronics industries.

Prior to joining the center, Pete was a Principal Consultant in the CSC User Experience Practice, Senior User Experience Architect at HP Enterprise Services, Research Officer at University of Hertfordshire in the UK, and Senior Software Engineer at 3M Health Information Systems.  Pete holds a Bachelor of Science in Computer Science from Northeastern University and a Master of Science in Computer Science from Rensselaer Polytechnic Institute (RPI). He is a member of the International User Experience Professionals' Association (UXPA), ACM CHI, Boston UXPA, and Boston CHI.

Consultant, David Juhlin

phone: 781.891.3142
email: djuhlin@bentley.edu

David Juhlin is a User Experience Consultant at the User Experience Center at Bentley University. He has managed well over 30 user experience projects, all with varied characteristics and in different domains. David has a strong ability to balance the user experience with business objectives. He consistently aims to improve the products, not just for the user, but for the bottom line of the company

David has a broad skill set he has developed through work experience, research projects, and his enormous interest in UX and related disciplines. His skill set can be broken into four categories: UX Strategy, Testing & Assessment, Design, and Business.

David’s diverse skill set has helped him in his work with many different clients, on a variety of products (both software and hardware). Some of his clients include: American Student Assistance, Analog Devices, CA Technology, Eastern Bank, Fidelity Investments, Mass Mutual, Rockland Trust, Siemens Healthcare, Sonos, TD Bank, and TIAA-Cref. In addition to client work, he also teaches Online UX Research Tools in the User Experience Certificate Program at Bentley, and writes his own blog (www.davidjuhlin.com).

David holds a Master of Science in Physics with a concentration in Human Interaction from Lulea University of Technology in Sweden. He is currently pursuing an MBA. Prior to joining User Experience Center, he created his own company (GoUsability), and was an Interaction Designer at Walking Thumbs. David also assists with marketing for the Journal of Usability Studies, and is a member of the International User Experience Professionals Association (UXPA). 

Consultant, Heather Wright Karlson

phone: 781.891.2678
email: hwrightkarlson@bentley.edu

Heather is a Usability Consultant who is passionate about conducting a variety of formative and summative research in order to improve interactions that people have with technology, services, and products. From interviews and usability studies, to ethnography, wireframes, and prototypes, Heather is keen to improve products and services across industries and understands that by looking at human behavior we can tease apart complex challenges in order to improve the experience.

She has worked with a wide range of stakeholders across industries including financial services, e-commerce, education, transportation, retail, insurance, biotechnology, and technology to improve customer facing as well as internal facing systems. When identifying and communicating areas for improvement to her clients she is focused on making actionable recommendations that are based in a solid understanding of a study’s goals and needs.

Heather holds a Master of Science in Human Factors in Information Design from Bentley University, a Master of Education in Curriculum and Instruction from the University of Massachusetts, and a Bachelor's of Arts in Individualized Study from the Gallatin School at New York University.

Heather is a member of the User Experience Professionals Association and BostonCHI, and the Boston area chapter of SIGCHI.   In addition to client projects, Heather’s research interests include usability and the aging population and well as UX research tools. To learn more about what she’s interested in look for her on twitter @uxheat

Research Associate, Adam Garbacz

Adam Garbacz is a Research Associate at the User Experience Center. Prior to joining the UXC, Adam worked as a Research Analyst at MarketCast, an entertainment industry marketing consultancy, and as a Research Assistant at Northeastern University’s Lifespan Emotional Development Lab (LEDlab).

Adam holds a Bachelor of Arts degree from Brandeis University, where he majored in Psychology and minored in Philosophy. He is currently pursuing a Master’s of Science degree in Human Factors in Information Design at Bentley University.

Research Associate, Aradhika Guleria

Aradhika Guleria is a research associate at the User Experience Center. Prior to joining UXC, Aradhika worked in a tech startup for 4 years as a Project Manager in India. She designed an interactive e-learning software for the web and tablets. Her work included - defining the complete lifecycle of the product and providing conceptual designs/wireframes.

Aradhika holds a Masters in Business Administration degree in Marketing. She is currently pursuing her Masters of Science in Human Factors in Information Design at Bentley University.

Research Associate, Athena Ziavras

Athena Ziavras is a Research Associate in the User Experience Center. Prior to joining the UXC, Athena worked as a Social Media Intern at Influence Central Consulting (Newton, Ma) and a Marketing Intern at Arbor Networks (Burlington, Ma). She is a recent graduate of Bentley University (Class of 2015).

Athena holds a Bachelor of Science from Bentley University, where she majored in Information Design and Corporate Communication and minored in Marketing. She is currently pursuing a Master of Science in Human Factors in Information Design at Bentley University.

Research Associate, Corey Comenitz

Corey Comenitz is a Research Associate at the User Experience Center. Prior to joining the UXC, Corey worked as a Human Factors Specialist at UL-Wiklund, a consulting firm, where he supported formative and summative usability studies on a variety of medical devices, websites, and smartphone applications. Corey has also contracted with BBK Worldwide, where he helped develop an incentive program aimed to further engage patients and doctors in clinical drug trials.

Corey attained his Bachelors of Fine Arts in Industrial Design from the Rhode Island School of Design (RISD). He is currently pursuing a Masters of Science degree in Human Factors in Information Design from Bentley University.

Research Associate, Jocelyn Bellas

Jocelyn Bellas is a Research Associate in the User Experience Center. Prior to joining the UXC, Jocelyn worked in a variety of customer service roles at Disney, Florida State University, and John Wiley & Sons. During her time at Florida State University, she worked in large-scale event planning and educational programming for University Housing and Orientation for New Student & Family programs. Most recently, Jocelyn worked as a customer and student liaison within Wiley's Global Education Department, managing educational programs and student recruitment.

Jocelyn holds a Bachelor of Science from Florida State University, where she majored in Communication and Social Science, with a certificate in Emergency Management, and a minor in Business. She is currently pursuing a Master of Science in Human Factors in Information Design at Bentley University.

Research Associate, Maliheh Aghanasiri

Maliheh Aghanasiri is a Research Associate in the User Experience Center. Prior to joining the UXC, Maliheh worked at Cincinnati Children’s Hospital Medical Center as a UX designer, designed and assessed usability of the web-based application for genomic researches in a multidisciplinary team.

Maliheh earned a Master of Design degree from University of Cincinnati in Cincinnati, Ohio. She also has a Bachelor of Art from University of Tehran, Iran, where she majored in Industrial design. Maliheh is passionate about scientific approaches, which assists designers to make better design decisions and is currently pursuing a Master’s in Human Factors in Information Design at Bentley University.

Research Associate, Rachel Graham

Rachel Graham is a research associate at the User Experience Center. Prior to joining the UXC, Rachel spent three years in Bentley’s Marketing and Communications department, supporting lead generation and enrollment initiatives for all eleven graduate-level programs. She has a deep knowledge of the higher education market with a strong focus on digital and content marketing strategy using platforms like Drupal, WordPress and HubSpot. Rachel has also spent time as both Project and Account Manager at an interactive agency in Boston, where she first became passionate about website design and user experience. Rachel led and contributed to projects for clients in eCommerce, online gaming and healthcare – mainly working on a total site overhaul for a client that served users exclusively over the age of 65.

Rachel holds a B.S. in Marketing and Media Arts from Bentley University, where she also minored in Business Economics. She spent three years on the varsity Cross Country and Track teams, and studied Film & Media in South Africa for a semester. She is currently President of the User Experience Graduate Association at Bentley and is pursuing a Master of Science in Human Factors in Information Design at Bentley University.

Research Associate, Reed Snider

Reed Snider is a Research Associate at the User Experience Center. Prior to joining the UXC, he worked as a Senior Web Producer for AppFolio Inc., a property management SaaS company in Santa Barbara, CA.  He was immersed in an agile tech startup environment and grew within the company as it emerged into its publicly traded status.  His other previous work experience has been in graphic design and marketing as the owner of a design agency, RS Designs.  Additionally, he has worked within product sourcing and product design as a Marketing and Operations Manager at Ryan Technologies, a global security solutions company headquartered in Beijing. His interests in user experience range from large-scale data validation and UX strategy to field research studies and informed design.

Reed holds a Bachelor of Arts degree from Westmont College where he majored in Business and Economics and minored in Studio Art. He is currently pursuing his Master of Science in Human Factors in Information Design at Bentley University.

Research Associate, Renee Keith

Renee Keith is a Research Associate in the User Experience Center. Prior to joining the UXC, Renee worked for the University of Washington Medical Center and served as a Patient Care Coordinator, launched and managed an online patient assessment, and  spearheaded improvements to assist the coordination of care and financial counseling.

Renee earned a Bachelor of Arts degree from the University of Puget Sound (UPS) in Tacoma, Washington, where she majored in Business Administration and minored in Chemistry. During her four years at UPS she studied international business practices and biological sciences. She also studied German, International Marketing, E.U. Finance, and European art in Vienna, Austria for a semester. Renee is passionate about accessibility and is currently pursuing a Master’s in Human Factors in Information Design at Bentley University.

Research Associate, Tejaswini Rao Racherla

TJ is a Research Associate at the User Experience Center. Prior to joining the UXC, TJ worked in digital and product marketing at a tech start-up in Boston’s Innovation District, a software company in Marlborough, Mass., and several marketing agencies. Her core competencies include content mapping, growth hacking, website design and optimization, SEO/SEM, and web analytics.

TJ holds a Master of Business Administration degree in Marketing from Bentley and is currently pursuing a Master of Science in Human Factors in Information Design at Bentley University