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Usability Labs

State-of-the-art Usability Labs

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Usability Labs

The Bentley UXC has two state-of-the-art usability labs, both equipped with one-way mirrors, multiple high-definition video cameras, and superior audio quality to make sure we capture every behavior. As an observer you will be able to view the session live at our facility or remote via a live (secured) video stream. If you can’t view it live, you’ll be provided all recordings after the study.

Our larger usability lab is a large three-room suite designed to accommodate focus groups, eyetracking as well as individual or multi-user usability testing. Our smaller usability lab is a two-room testing suite that accommodates one-on-one usability sessions and is designed to make the observers feel as if they are in the same room as the participant. Our usability labs have been modeled by other organizations nationwide, including National Cancer Institute and Fidelity Investments.

Lab Capacity

  • The three-room suite can comfortably seat up to 24 observers
  • The two-room suite can comfortably seat up to 6 observers
  • Real time remote observations via a live video stream
  • Wifi is available for clients

Usability Lab 1 (2-room suite)

Remote Viewing and Testing

Both labs are equipped for remote viewing through live streaming of 1:1 sessions and focus groups via the web. This allows clients to observe studies remotely if they are unable to travel to Bentley. Likewise, remote usability testing can be conducted through the use of web conferencing tools. This enables the UXC to moderate sessions with participants in any part of the world. All remote sessions are recorded for future observation.

Accessibility Testing

The UXC uses specialized software such as JAWS and NVDA to evaluate the accessibility of websites and software for the visually impaired.

Video Editing

Post-production video editing can be provided for clients who want video highlights to support test findings. These highlights can be delivered as individual clips or as a fully produced highlight tape with voice-overs, transitions, and titles.

Usability Lab 2 (3-room suite)