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Speaker Bios
Gretchen AddiGretchen Addi is currently leading the development of THRIVE, a point of view for IDEO to better understand the needs of an aging population in the US and, in turn, to better inform IDEO in the design of products, services and spaces for them. At IDEO, Addi has participated in such diverse projects as future work environment scenarios for Accenture; redesign of the atrium experience for SFMOMA; an exploration into the future of healthcare through the patient and family experience; international interviews and observations around baby and home care products; and customer profiles for a financial services start-up. During her career, she has worked for various large and small design and architectural firms in the US and abroad on a wide range of retail, commercial and healthcare projects. She is a speaker at various design conferences and has organized a number of seminars and events for professional organizations. Addi holds a Bachelor of Fine Arts with honors from Colorado State University, as well as Art History studies at the University of Vienna and Art and Language studies at the Sorbonne in Paris. She is NCIDQ certified as an interior designer, a lecturer at California College of Arts in San Francisco, and served as an advisor to the AIA National Interiors Committee, which she chaired in 1997-1998. Walter BenderWalter Bender, holder of the Alexander W. Dreyfoos Chair, is executive director of the MIT Media Laboratory. He is a senior research scientist, and director of the Electronic Publishing Group, and a member of the laboratory's Information Organized (formerly News in the Future) consortium. Bender also directs the "Gray Matters" special interest group, which focuses on technology's impact on the aging population. He received his BA from Harvard University in 1977. He joined the Architecture Machine Group at MIT in 1978. He received his MS at MIT in 1980. A founding member of the Media Laboratory, he is engaged in the study of new information technologies, particularly those that affect people directly. Much of the research addresses the idea of building upon the interactive styles associated with existing media and extending them into domains where a computer is incorporated into the interaction. He has participated in much of the pioneering research in the field of electronic publishing and personalized interactive multimedia. Russ BodoffRuss Bodoff is executive director of the Center for Aging Services Technologies (CAST), a program of the American Association of Homes and Services for the Aging (AAHSA). Russ joined AAHSA in February 2002 with responsibilities for technology and business development activities. Bodoff came to AAHSA with over seven years of experience in building online businesses and 20 years experience in product and program development and voluntary standards and certification programs. He was responsible for developing and launching the world’s largest Internet consumer protection and privacy trustmark program. He has been asked to provide expert testimony on online consumer and privacy issues to the Senate Judiciary Committee, the House Commerce Committee and the European Union. Bodoff has been quoted in hundreds of publications and has appeared on CNN and CNNFN as an expert on Internet consumer issues and, more recently, on issues related to technology applications that could benefit older adults. Russ has a MA in Education from New York University and a BS in Communications from Temple University. Ann Chadwick-DiasAnn Chadwick-Dias is a Principal Human Factors Engineer in the Human Interface Design department at Fidelity Investments. She has a MA in Technical Communication and BS in Psychobiology. She has also taken graduate courses in Neuroscience at Brown University and in the Information Design Certificate program at Bentley College. She has over 10 years of research experience with journal publications in several fields including Psychobiology and Psycholinguistics. She joined Fidelity Investments over four years ago and has been conducting strategic research for the company as well as working on design projects for Fidelity's internal web sites and applications. She has presented research on issues related to web design for older users at various events and conferences including AARP's Older, Wiser, Wired initiative, CUU 2003, CHI 2004, and UPA 2004. Peter CrosbyPeter Crosby joined SeniorNet in June 2004, as its new CEO and president. Prior to coming to SeniorNet, he founded All Together Now Consulting, advising such clients as the James Irvine Foundation, CompuMentor's TechSoup / DiscounTech, the Interra Project and the Women's Technology Cluster. He also initiated the merger of Rockefeller Family Fund's TechRocks/ebase® into Tides Foundation's Groundspring.org with support from the Skoll and Omidyar Foundations. Crosby previously co-founded GirlGeeks, Inc., a social venture career web site for women in information technology. He also led the conversion of GirlGeeks.com's media assets into a new nonprofit training program of the Bay Area Video Coalition in conjunction with the Markle Foundation. Crosby's bachelor's degree is in Economics from Trinity College (Hartford), with post-graduate studies in Journalism (UCLA), in Japanese (Kanazawa University), as well as in Film and Chinese (Beijing Film Academy). Christine DonohooChristine Donohoo was appointed AARP's Chief Communications Officer in April 2004. In this capacity, she oversees the Integrated Communications Division, which works to shape and enhance AARP's position and reputation among key constituencies. The Division includes Brand Strategy and Management, Publications, Media Relations, Public Outreach, Broadcast, Web Strategy and Internal Communications. Prior to this assignment, Donohoo was associate executive director for AARP's Membership Division and director of the AARP Foundation. She had responsibility for Member Growth and Development, Member Services, and Knowledge Management as well as Brand Management and Publications which subsequently moved to the Integrated Communications Group. She also provided oversight for the programs, litigation, fundraising and operations of the AARP Foundation. Before coming to AARP, Donohoo served as president of Membership at Rewards Network which is the leading dining rewards program. She also was senior vice president of Marketing Communications at Bank of America. She built an integrated communications capability for the Bank, and played a leadership role in the transitions associated with several bank acquisitions. Her early career was in the marketing agency field. Donohoo is a graduate of Long Island University. She is a life-long community volunteer and has served on the boards of several trade organizations and not-for-profit agencies. V. Kathlene EmeryV. Kathlene Emery is a PhD candidate in Industrial & Systems Engineering (ISyE) at the Georgia Institute of Technology, currently working on her dissertation under the advisement of Julie Jacko. Her dissertation addresses the interaction needs of individuals with visual impairments for desktop and handheld computers. Her research interests emphasize applications and theory development concerning human aspects of personal and networked computing, universal access to information technologies, and adaptable technologies to meet divergent user needs. Through an NSF IGERT fellowship, and a program within the Georgia Tech School of Management - Technological Innovation: Generating Economic Results (TI:GER) - she worked to develop the commercial viability of her research, receiving recognition for this work at international business plan competitions. Emery is also the recipient of a 2004-2005 P.E.O. Scholar Award. She received her BS in Industrial Engineering from the University of Wisconsin-Madison, and plans to defend her doctoral dissertation at Georgia Tech in 2005. Arthur FiskArthur Fisk received a PhD in Experimental Psychology from the University of Illinois in 1982. He is currently Professor and Coordinator of the Engineering Psychology program at Georgia Institute of Technology. He is a member of several scientific societies, including: American Psychological Association (APA); Gerontological Society of America; Human Factors and Ergonomics Society (HFES); and the Psychonomic Society. He is a Fellow of APA and of the Human Factors and Ergonomics Society. Fisk is a past president of the Human Factors and Ergonomics Society and a past president of the American Psychological Association’s Division of Applied Experimental and Engineering Psychologists. He has served as editor of the scientific journal Human Factors, and is on the editorial board of numerous scientific journals. William GribbonsWilliam Gribbons is director of the Human Factors and Information Design programs at Bentley College, where he teaches courses in Human Factors and Human Computer Interaction. The Information Design programs at Bentley are among the largest and most respected programs of this type in the country. Gribbons was founder of Bentley's Design and Usability Testing Center. In 2002, he was awarded the position of Professor of Human Factors in recognition of his accomplishments. Gribbons received his PhD from the University of Maryland. He is an Associate Fellow of the Society for Technical Communication (STC) and a member of the Technical Communication Editorial Board. He is also a member of the IEEE, the Association for Educational Communications and Technology, the Human Factors and Ergonomics Society, Usability Professional Association, and the ACM SIGCHI. He is a popular speaker at local and national conferences, addressing issues of information design, human factors and the user interface design. He is a frequently cited expert on product design and usability and has been cited in USA Today, The Washington Post, the Associated Press, Boston Business Journal, ABC News, Business 2.0, and the Atlanta Journal Constitution. His long-term research interests center on building a unified theory defining the user experience. Barbara J. HoltBarbara J. Holt is president and CEO of GeroTech Corporation in Reston, VA. GeroTech works with agencies seeking to enhance their service delivery and expand their customer base by offering products and services for or about the elderly population on the Internet. Prior to this position she was the associate director of the Center on Aging at the West Virginia University School of Medicine where she specialized in designing statewide health and social service programs, doing research on caregivers, functional assessment and case management, as well as serving as a member of the Interagency Task Force on Long Term Care Reform and chair of the Governor's Uniform Assessment Task Force. Her publications are primarily in the field of case management and long term care; she has recently published a college textbook on case management. Holt was a post-doctoral Fellow at the Health Resources Study Center at the Naval Post-graduate school in Monterey, CA, where she designed a health care system at a continuing care retirement community on a closed military base. She served for ten years as the director of Long-Term Care Services for the Alabama Commission on Aging, where she created and implemented health service initiatives for the elderly, including the Governor’s Task Force on Long-Term Care Reform and the statewide Home and Community-Based Services Program, for which she was awarded the 1994 Health Care Financing Administration Certificate of Merit. Holt has also taught graduate and undergraduate courses in health policy at Golden Gate University and Auburn University. She holds a MEd in Counseling, a MSW and doctorate of Philosophy in Public Policy. Elizabeth IseleElizabeth Isele is founder and president of CyberSeniors.org, a non-profit organization which has received national acclaim for its computer training program specifically designed to meet Seniors' learning needs and its Seniors' powered website, www.cyberseniors.org. A Senior herself, after a distinguished career in publishing, teaching at the university level, and authoring twelve books, Isele created the continually evolving curriculum for this innovative program and designed the community-based model wherein Seniors' access to the technology is underwritten by community volunteers, schools, libraries, medical centers, local foundations and private businesses. CyberSeniors.org's newest curriculum component, CyberHealth, an online interactive consumer health education program, sponsored in part by the National Institutes of Health/National Library of Medicine, is the recipient of the 2003 "MindAlert" Award sponsored by the American Society on Aging and the MetLife Foundation. Julie A. JackoJulie A. Jacko is an associate professor of Industrial & Systems Engineering (ISyE) at the Georgia Institute of Technology and Director of the Laboratory for Human-Computer Interaction and Health Care Informatics in ISyE. Jacko's research activities focus on universal access to electronic information technologies, human aspects of computing, particularly those related to aging and disabilities, and technological aspects of health care delivery. She has published over 100 scholarly works on these topics, with research support from the Intel Corporation, Microsoft Corporation, the National Science Foundation and NASA. Jacko is a recipient of the Presidential Early Career Award for Scientists and Engineers (PECASE), for her advances in the area of technology access for people with visual impairments. She routinely provides expert consultancy for organizations and corporations on systems usability and accessibility, emphasizing human aspects of interactive systems design. She earned her BS, MS and PhD in Industrial Engineering from Purdue University. Sandra KrasnerSandra Krasner is the Northeast Regional Consultant for SeniorNet, responsible for all of New England and New York Learning Centers. She is a retired teacher who has been associated with SeniorNet since 1997, and is currently the coordinator (volunteer) and a teacher (volunteer) at the SeniorNet Computer Learning Center located at the Jewish Community Center in Springfield, MA., where she received the Robert Orenstein Volunteerism Award in recognition of her many volunteer hours. Krasner holds a BA in Education from Smith College. She taught various grades and subjects, including creative writing, drama, French and computer skills, at the elementary school level for 35 years. After retiring 10 years ago, Sandra presented professional development workshops for Springfield teachers and then began teaching computer skills to seniors. Subsequently, in 1997, she founded the SeniorNet Learning Center at the JCC. She became a national trainer for SeniorNet in 2001 and has been the Northeast Regional Consultant since November, 2003. Amy LeeAmy Lee is director, Web Customer Experience for AARP Services, Inc., where she oversees the overall visual design and usability of a site that is uniquely targeted to serving adults over 50. Prior to joining AARP, she was a principal at Ellipsis Partners, a consulting firm that focuses on non-profit organizations; Lee and her team directed industry studies, performed organizational requirements analysis, supported the deployment of e-commerce and online systems, and provided web site design counsel. Lee was Manager of Community Development for e.ssociation, where she was in charge of the design, development and implementation of a dynamic, database-driven online community application. At the Caliber Learning Network, she consulted on ways to make their distance learning application function through web browsers and learned how to integrate broadcast media with Internet technologies. Lee holds a master's degree in Publications Design and a bachelor's degree in Communications with an emphasis on Journalism. She has been a guest lecturer at the University of Maryland, the University of Baltimore and Loyola College in Baltimore. Diane Feeney MahoneyDiane Feeney Mahoney is Director of Gerontechnology and Enhancing Family Caregiving at the Research and Training Institute at the Hebrew Rehabilitation Center for Aged and a member of the faculty at the Division on Aging at Harvard Medical School, adjunct associate professor at the Boston University School of Public Health and a fellow of the Gerontological Society of America. She is a social scientist, geriatric nurse practitioner, and gerontechnologist who has been developing and testing innovative ways to use telecommunication based technologies with frail and cognitively impaired older adults and their family caregivers for over a decade. She has authored numerous research publications, and serves as a grant reviewer for NIH and foundation grant programs. She also specializes in customizing technologies to make them personally relevant and tailored to the end user's needs and wants, as well as having policy and practice relevance. Roberta MilmanRoberta Milman is vice president, Health Products and Services for AARP Services, where she oversees the health products and services AARP provides its members. Roberta has a background as an executive, strategic planner and consultant in the health care delivery system. She was COO of Johns Hopkins affiliated medical center in Baltimore, and held senior positions at both the Children's National Medical Center and Georgetown University Medical Center. She serves on the board of the Primary Care Coalition of Montgomery County (Maryland). A graduate of Smith College, she has a masters degree from Tufts University. Roger W. MorrellRoger W. Morrell is considered one of the foremost international experts on the use of information technology by older adults. He has an extensive background in conducting basic and applied cognitive aging research, specifically on training older adults to use computers and the Internet. He served from 1999 – 2003 as the primary consultant on aging to the Office of Communications and Public Liaison, the National Institute on Aging, on the design, development, focus group assessment, and usability testing of the www.NIHSeniorHealth.gov web site – a model web site designed for elder accessibility. He is currently director of research at GeroTech Corporation, Reston, VA, and adjunct faculty in the School of Nursing, Johns Hopkins University. Morrell has published widely throughout his career and presented the results of his research nationally and internationally. He is editor of Older Adults, Health Information, and the World Wide Web published in 2002, and also serves as director of the newly-organized non-profit organization, The Aging & Technology Institute. Janice R. NallJanice R. Nall, Manager of the Usability Solutions Group at the General Services Administration's (GSA) Office of Electronic Government and Technology, is responsible for increasing the usability of US Government web sites and other communication technologies by providing policy, guidance, tools, resources and training to federal web developers and communicators. Nall joined GSA in December, 2003, and is leading the development of a cross-agency usability effort that includes the Usability University Training Program, the U-Group E-newsletter, and various usability tools, resources and publications. Prior to working with GSA, Nall served as Chief of the Communication Technologies Branch for the US Department of Health and Human Services' National Cancer Institute (NCI). She was responsible for usability, accessibility, emerging technologies, graphic design and other user interface issues for NCI's communication technology products and services. During her eight years at NCI, Nall led the development of several new usability initiatives including the Usability.gov web site, the Research-based Web Design and Usability Guidelines, the Communication Technologies Research Center (CTRC), the Usability Seminar Series and Training Program and other usability resources. Prior to working with HHS, Nall served as director of program development for the Smithsonian Institution. She holds a MBA with a specialization in Marketing, and a BA in Psychology from the University of West Florida. 
Whitney QuesenberyThe Politics of Design Whitney Quesenbery is a user interface designer, design process consultant and usability specialist. She focuses on developing new concepts that achieve the goal of meeting business, user and technology needs. She promotes the importance of a user-centered approach and has created award-winning multimedia products, user interfaces, web sites and software applications. She works internationally with companies such as the Eli Lilly, the Open University (UK), Apogee Communications (Hong Kong), The TriZetto Group, Novartis, Deloitte Consulting, Lucent, McGraw-Hill, Siemens and Hewlett-Packard. Before starting her current company, she was a principal at Cognetics Corporation for 12 years. Her article, "On Beyond Help - User Assistance and the User Interface" in STC's journal, Technical Communication, was awarded a 2001 Frank R. Smith Outstanding Journal Article commendation. Her work on dimensions in usability was published as a chapter in Content and Complexity, (Albers and Mazur, eds, Erlbaum, 2003). Quesenbery is principal of Whitney Interactive Design. She is the President of UPA, Director of the UPA Voting and Usability Project, and has been appointed to the US Elections Assistance Commission's guidelines development committee. Janice (Ginny) RedishGinny Redish is President of Redish & Associates, Inc. in Bethesda, Maryland. An expert in usability and clear communications, she helps government agencies and private companies by reviewing web sites, software and hardware interfaces, online help systems, and paper documents. She helps agencies and companies bring usability into their processes, doing user and task analysis, planning and conducting usability testing, and using the results to develop useful web sites and other products. Her clients have included major corporations, such as American Airlines, Marriott International, Qwest Dex, and Xerox, as well as government agencies, such as the National Cancer Institute, the Federal Aviation Administration, and the Food and Drug Administration. She has worked with AARP for the past four years and is presently involved in a major research project for AARP's Web Strategy & Operations group. Redish is sought after as a speaker and workshop leader. She keynoted the 2004 conference of the Usability Professionals' Association and has keynoted conferences in Great Britain, Norway and Slovenia. Her work in usability, document design, and plain language have won her lifetime achievement awards from three international organizations. Her books on user and task analysis and on usability testing are used as major resources in the field. She is a graduate of Bryn Mawr College and holds a PhD in Linguistics from Harvard University. John RotherJohn Rother is director of Policy and Strategy for AARP, where he is responsible for the federal and state public policies of the association, for international initiatives, and for formulating AARP's overall strategic direction. He is an authority on Medicare, managed care, long-term care, Social Security, pensions and the challenges facing the Boomer generation. Prior to coming to AARP in 1984, Rother served eight years with the US Senate as special counsel for Labor and Health to former Senator Jacob Javits (R-NY), then as staff director and chief counsel for the Special Committee on Aging under its chairman, Senator John Heinz (R-PA). He serves on several boards and commissions, including Generations United, the National Health Care Quality Forum, the American Board of Internal Medicine Foundation, National Academy on Aging, and Civic Ventures. Rother is an honors graduate of Oberlin College and the University of Pennsylvania Law School. Kenan SahinKenan Sahin is founder and president of TIAX LLC, a leading collaborative product and technology development firm formed in 2002 from the Technology and Innovation business of Arthur D. Little, Inc. His role as TIAX president caps an already prolific career as academic, technologist and entrepreneur. In 1969, he earned a PhD from MIT and then served on the faculties of MIT, Harvard and the University of Massachusetts at Amherst. In 1982, he founded Kenan Systems, with a $1,000 personal investment. The company went on to become a world leader in telecommunications software, merging into Lucent Technologies in 1999. He became vice president of Software Technology at Bell Labs and subsequently president of Lucent's Software Products Group. His contributions to innovation have been recognized by the World Economic Forum, which selected him as one of its 40 Technology Pioneers for 2003, and by the New England Business and Technology Association, which gave him its first "Circle of Excellence" award in June 2004. Marian Stoltz-LoikeMarian Stoltz-Loike is the CEO of SeniorThinking, a human resources consulting company that builds organizational effectiveness across generations by providing products and services customized to mature employees and their organizations. Stoltz-Loike is recognized as a thought leader regarding the maturing workplace, generational diversity and the impact of shifting age demographics on business and on society. In 2002, SeniorThinking received a Small Business Innovative Research Grant from the National Institute of Aging at the National Institutes of Health to develop e-learning material for mature adults. Prior to forming SeniorThinking, she was vice president at Windham International, an international relocation and global cross-cultural firm, where she worked with business leaders and Human Resources leaders in the United States and throughout North America, Europe, Asia and South America. She is the author of two books - Managing a Global Workforce: A Cross-Cultural Guide and Dual Career Couples: New Perspectives in Counseling - and numerous articles. She has been a frequent speaker at professional conferences, such as the Society for Human Resource Management and its affiliates, the Work/Life Congress, e-gov, the HR Network and the Employment Roundtable. She has been quoted in a wide variety of publications including Newsday, Work/Life Today, and the Five O'clock Club News. Stoltz-Loike received her BA cum laude from Harvard University and her PhD in Developmental Psychology from New York University. Lauren E. StorckLauren E. Storck is coordinator of “Eldercare and Technology Matters,” The Gerontology Center, Boston University. She is a consultant and licensed psychologist, health care provider, and group communications specialist focusing on Internet and wireless communications to serve the needs of professionals and families working with long-term aging and caregiving challenges. Building on her own and others’ research on the effectiveness of online communications, a highly interactive professional educational program was launched two years ago, the “Caring-and-Connecting”™ community. Facilitated discussions and online continuing education workshops focus on real-time work issues of participants; collaborations locally, nationally, and internationally; and distribution and discussion of information about new technologies. The importance of social issues, cultural context, and multidisciplinary input for learning and health is emphasized. Storck (AB, Barnard College, PhD, The City University of New York; postdoctoral training in New York, London and Boston) worked overseas (12 years) and was clinical faculty (17 years) at Harvard Medical School. She is active in leadership and editorial roles in several professional associations (see www.caregiving-online.com). 
Phil TerryThe Business of Design Phil Terry is CEO of Creative Good, Inc, the firm recently profiled in Esther Dyson's Release 1.0 as "changing the world, one site a time.” Under his direction, Creative Good has earned a track record of 40 –150 percent improvement in key operating and marketing metrics for its clients. As a result, companies like A&E, The Washington Post, HBO, Procter & Gamble, Blue Cross Blue Shield, Cendant, Liz Claiborne, Travelocity, Macys, Pfizer, Novartis, MGM, Kinko's and many others have sought Creative Good's advice. Prior to Creative Good, Terry was with McKinsey & Co., where he focused on the impact of the New Economy on organizational and marketing strategy. Terry is also an active philanthropist with a range of organizations including the All Stars Project. He currently serves on the Board of Harvard Business School's Cyberposium, the Direct Marketing Association's Net.Marketing conference and, in the past, he served on the Board of Ziff-Davis' Internet Inc., Industry Standard's Net Returns and Harvard Business School's Alumni New Media Organization. He earned an MBA from the Harvard Business School, where he graduated with academic honors and the prestigious Dean's Award. Mary TheofanosMary Theofanos is a computer scientist in the Visualization and Usability Group in the Information Access Division at the National Institute of Standards and Technology (NIST) where she is working on the Industry Usability Reporting Project and the Common Industry Format for Usability Test Reports, developing a format for usability requirements and formative testing. Formerly, she was the manager of the National Cancer Institute's Communication Technologies Research Center (CTRC), a state-of-the-art usability testing facility for web sites, applications and emerging technologies, where she served as project lead for several program areas, including an extensive research program on the intersection of accessibility and usability. Her team has led a series of studies working with people from different communities with special needs. She also spearheaded a project to create a Section 508 evaluation protocol for US government agencies. The evaluation tool, which was developed in conjunction with the National Center for Accessible Media, was formerly introduced and made publicly available from GSA in November 2003. She also served as project manager for usability components of the complete overhaul of the US Department of Health and Human Services (HHS) web site. Under her direction, this project was done with a full user-centered design process, including early user and task analysis and several rounds of iterative usability testing. Before joining NCI, Theofanos spent 15 years as a program manager for software technology at the Oak Ridge National Laboratory complex of the US Department of Energy. A long-time member of both ACM and IEEE, she received her bachelor's degree in mathematics from the University of Richmond and her master's degree in computer science from the University of Virginia. She is currently a PhD candidate in software engineering at George Mason University, working on her dissertation. Thomas S. TullisThomas S. (Tom) Tullis is senior vice president of Human Interface Design at the Fidelity Center for Applied Technology, a unit of Fidelity Investments. In this role, Tullis heads the group that supports Fidelity’s efforts to continuously improve the usability of its interactive systems, web sites and online services. He joined Fidelity in 1993 and was instrumental in the development of the company’s Human Interface Design department, whose facilities include a state-of-the-art usability lab equipped with one-way mirrors, remote-control digital video, and eye-tracking equipment. Tullis received his BA from Rice University, MA in Experimental Psychology from New Mexico State University, and PhD in Engineering Psychology from Rice University. With more than 28 years of experience in human-computer interface studies, Tullis has published over 35 papers in numerous technical journals. He has been an invited speaker at major global technology conferences and holds eight US patents. Prior to joining Fidelity, he held senior technology positions at Canon Information Systems, McDonnell Douglas, Unisys Corporation and Bell Laboratories. Tullis is a member of the Human Factors and Ergonomics Society, ACM SIGCHI, and the Usability Professionals Association (UPA). Tullis and Fidelity’s Human Interface Design lab have been featured in numerous publications, including Newsweek, The New York Times, Money, and Business 2.0. |