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Speaker Bios
Michael D. Cantor, MD, JDDr. Cantor is a geriatrician and attorney who has experience in telehealth, home care, and developing clinical programs for older adults. He serves as assistant medical director for Evercare of New England, a unit of UnitedHealth Group that focuses on insuring and coordinating care for Medicare beneficiaries, and as medical director of Dovetail Health, which provides health management for seniors at home through the use of care managers, pharmacists, and telehealth technology. He also advises clients developing technologies to improve management of chronic illnesses in older adults. He formerly was clinical director of the VA New England Geriatric Research, Education and Clinical Center (GRECC), and Associate Chief for Program Development in the Division of Aging at Brigham and Women’s Hospital. Dr. Cantor trained in internal medicine and geriatrics at Harvard Medical School, where he is currently an assistant professor in medicine. He has degrees in law and medicine from the University of Illinois, and a bachelor’s degree from Johns Hopkins University. Dana E. ChisnellDana E. Chisnell was the co-principal investigator and lead researcher on a 2004 project with Ginny Redish and Amy Lee that was commissioned by AARP to evaluate the usability of 50 Web sites from the point of view of users over age 50. Chisnell is an independent usability consultant and user researcher operating UsabilityWorks in San Francisco, California. She has been doping usability, user interface design, and technical communications consulting and development since 1982. She is a senior member of the Usability Professionals’ Association, an associate fellow of the Society for Technical Communication, and a member of ACM’s SIGCHI. Peter DeutschCongressman Peter Deutsch represented the 20th District of Florida in the United States Congress from 1/93-1/05. He served as the Ranking Democrat on the Oversight and Investigations Subcommittee of the Commerce Committee for six years. This Subcommittee has jurisdiction over Medicare, Medicaid, the NIH and the FDA. Congressman Deutsch was a leader in the efforts to expand Medicare coverage to include preventative exams, procedures and testing. These efforts were successful and lead to changes in the Medicare Statute including new Medicare coverage for mammograms, colon cancer screening and annual preventative exams. Congressman Deutsch was also a leader throughout his twelve years in Congress in the successful efforts to prevent Medicare from being changed from an insurance plan to an entitlement plan. Before entering Congress, Deutsch served for ten years as a State Representative in the Florida Legislature. He served as Chairman of the Insurance Committee and wrote the State Comprehensive Health Act. In 1984, he wrote the first law in the United States that required physicians as a condition of licensure to disclose whether or not they accepted Medicare Assignment. This information was made available throughout the State and an 800 phone number (the legislation pre-dated the internet). Congressman Deutsch also wrote legislation which prevented Medicaid Nursing Home evictions in Florida. Prior to entering the State Legislature, in 1981 Congressman Deutsch founded and was the Director of the Medicare Information Program. This program provided free appeals for Medicare beneficiaries and engaged in impact litigation to expand coverage under the Medicare Statue. Congressman Deutsch was graduated from Swarthmore College and Yale Law School. He presently works as a Government Affairs Consultant. His clients have included Vitas (the largest hospice in the US), Paramount Capital (one of the largest private equity bio-tech investors in the world), and The National Minority Health Month Foundation (the leading national NGO investigating and implementing solutions regarding Health Disparity). Lena DmitrievaLena Dmitrieva is a usability consultant at the Design and Usability Center. Dmitrieva brings more than eight years of experience in writing and technology to her role in the Center. She has considerable experience managing usability projects and has worked with a diverse range of clients in software and web design. Dmitrieva holds a BS degree in Economics from UMASS/Boston and an MS in Human Factors from Bentley College. She is a member of the Usability Professionals’ Association, the Human Factors and Ergonomics Society, and the Greater Boston SIGCHI. Before joining the staff at the Center, Dmitrieva worked as a technical writer for an Information Technology consulting group. Her background includes technical writing, QA testing, data analysis, survey design, as well as web design. Marc Drucker:Marc Drucker is founder and president of Newlogic, (www.newlogicusa.com), a full-service product development and innovation firm based in Newton, Massachusetts. During his more than 15 years in product design and management, Mr. Drucker has received more than 10 design and utility patents and several design awards. Prior to founding Newlogic, Mr. Drucker was president of Gad Shaanan Design (San Diego and Montreal) and a senior manager at Arthur D. Little and TIAX (Cambridge, Massachusetts). He led research, strategy, design, and engineering groups in the development of medical, consumer and telecommunications products. He is active in the Industrial Designers Society of America (IDSA) and has been a contributor to BusinessWeek, Innovation Magazine and US News & World Report. Mr. Drucker received his bachelor’s degree in industrial design from Art Center College in Pasadena, California and his MBA from Babson College in Wellesley, Mass. John W. EvansJohn Evans is currently the Americas Business Development Manager for the IBM Worldwide Human Ability and Accessibility Center. With over 50 years experience in usability and accessibility, he and his team are responsible for helping clients worldwide develop, deliver and support accessibility initiatives and solutions. The team also serves on accessibility standards committees worldwide. Members of the team hold numerous accessibility-related patents. Evans presents regularly on assistive technologies, strategy, government regulation and solutions to government agencies and businesses at a variety of conferences across the Americas. He also serves as chairman of IBM’s Banking and Accessibility Roundtable, a group of senior retail banking and financial markets executives who meet annually to discuss trends in assistive technology, worldwide accessibility regulation, and employee accommodation. Previously, Evans was the managing principal of IBM’s US insurance systems integration and consulting practice consisting of 80 consultants and support personnel. He evaluated software and services partners, negotiated partnership agreements, built and managed implementation services teams, and did business development. He developed personal lines insurance solutions in conjunction with IBM Software Group and built the consulting practices required to support them. Mary C. GillyMary C. Gilly is Professor of Marketing at the Paul Merage School of Business, University of California, Irvine. Gilly’s research currently focuses on consumers and technology, internal marketing and cross-cultural issues in marketing. Her work on e-commerce quality, was supported by a two-year grant from the CISE/IIS/CSS Division of the U.S. National Science Foundation and the NSF Industry/University Cooperative Research Center (CISE/EEC) to the Center for Research on Information Technology and Organizations (CRITO) at the University of California, Irvine. Articles based on this work appear in the Journal of Retailing, California Management Review and Consumption, Markets and Culture. CRITO has also supported Gilly’s recent work on Senior’s adoption of the Internet and her study of email’s role in the household decision making of deployed naval personnel and their spouses. In the area of internal marketing, her work has been supported with two research grants (1993, 1999) from the Marketing Science Institute, has appeared in two MSI working papers, the Journal of Marketing, and was featured in the “Briefings from the Editor section of the Harvard Business Review. Cultural topics of interest include the consumer acculturation of immigrants and expatriates. William GribbonsWilliam Gribbons is director of the Human Factors and Information Design programs at Bentley College, where he teaches courses in human factors and human computer interaction. The information design programs at Bentley are among the largest and most respected programs of their type in the country. Gribbons founded the Bentley Design and Usability Center. In 2002, he was awarded the position of Professor of Human Factors in recognition of his accomplishments. Gribbons received his PhD from the University of Maryland. He is an associate fellow of the Society for Technical Communication (STC) and a former member of the Technical Communication Editorial Board. He is also a member of the Association for Educational Communications and Technology, the Human Factors and Ergonomics Society, Usability Professional Association, and the ACM SIGCHI. Gribbons is a popular speaker at local and national conferences, addressing issues of information design, human factors and the user interface design. He is a frequently cited expert on product design and usability and has been cited in USA Today, Investor’s Business Daily, The Washington Post, the Associated Press, Boston Business Journal, ABC News, Business 2.0, and the Atlanta Journal Constitution. His long-term research interests center on building a unified theory defining the user experience. Lesa Lorenzen-Huber, PhDLesa Lorenzen-Huber teaches courses in the areas of Lifespan Development and Gerontology at Indiana University. She received the 1999 and 2000 TERA award for teaching excellence, the 2003 Part-Time Faculty recognition award from the Association for Gerontology in Higher Education, and a 2003 and 2004 nomination for the Teaching in a Distance Learning Class from the Indiana Partnership for Statewide Education. She was funded by the Association for Gerontology in Higher Education to develop a model to incorporate service-learning into her web-based class on aging and by the Office of the Vice President for Instructional Technologies to evaluate the effectiveness of online pedagogies. Huber is a co-PI on a U.S. Dept. of Education three-year grant to develop and implement a full gerontology curriculum online, and is part of a research team investigating the effect of the environment on physical activity patterns in adults. Her research interests include gerontology and geriatric education for health care professionals, physical activity and aging, creativity and aging, pedagogical strategies in distributed education. Huber is also a certified personal trainer, and has enjoyed leading exercise classes with older adults in Bloomington retirement communities. Ajit KambilAjit Kambil is the global director of Deloitte Research. He is also a distinguished scholar in residence at Babson College. Kambil's management research focuses on harnessing the value of emerging technologies to improve business performance. His technical research focuses on combining human and machine intelligence to improve information retrieval and knowledge management in organizations. Kambil is widely published in leading business journals and magazines such as the Harvard Business Review, Sloan Management Review, Journal of Business Strategy and Management Science. He has also published in technology journals such as the Communications of the ACM, IEEE Computer and the Journal of the American Society for Information Sciences. As a leading expert on the design of electronic markets and auctions, Harvard Business School Press published his latest book - co-written with Eric van Heck - Making Markets: How to Profit from Online Auctions and Exchanges, in June 2002. Prior to joining Deloitte in 2003, Kambil was a senior research fellow at the Accenture Institute for Strategic Change where he led diverse research initiatives in electronic commerce, innovation, supply chains and marketing. Previously he was on the faculty of New York University's Stern School of Business, where he introduced electronic commerce into the MBA and executive programs, and led the National Science Foundation sponsored project that pioneered the dissemination of U.S. corporate disclosures on the Internet. Kambil earned a PhD in management information technologies, master of science degrees in technology and policy, and management science, and a bachelor of science in electrical engineering and computer science from MIT. Vincent N. Lafronza, EdD, MSLafronze is co-principal and founder of CommonHealth Action, Washington, D.C. Beginning his human services and public health career in 1985, he has worked in the fields of gerontology, behavioral health, community environmental health intervention, and public health systems development in communities, states, and American Indian/Alaska Native nations. Current clients include the National Indian Health Board (NIHB), the W.K. Kellogg Foundation, the Joint Center for Political and Economic Studies, and the New Orleans-based Center for Empowered Decision Making. These activities include technical assistance for public and community health capacity building programs, especially geared to eliminating health disparities and also to assist in Katrina recovery efforts. Prior to founding CommonHealth ACTION, Lafronza spent a decade with the National Association of County and City Health Officials (NACCHO) in Washington, D.C. He has worked with and provided technical assistance to dozens of community partnerships nationwide as well as partnerships in the Caribbean. Lafronza is an active member of the American Public Health Association, the Association of Community Health Improvement, a Salzburg Fellow, and maintains strong ties with public health practitioners throughout the U.S. and numerous countries. He is a co-producer of Race, Class, and Health, a national satellite event engaging over 377 communities in pursuit of health equity, and a co-supervising producer for the Turning Point documentary, The Edge of America: Struggling for Health and Justice. Kent LarsonKent Larson is principal research scientist at MIT's School of Architecture and Planning. He is director of the Changing Places research group and the MIT Open Source Building Alliance. Larson has practiced architecture since 1981: in partnership with Peter L. Gluck from 1981 to 1995 in New York City, and as Kent Larson Architects, PC from 1995 to present. Architectural Digest selected his firm as one of the 100 architects for residential design, and his designs have won numerous awards, including the AIA Award for the design of the Graduate School of Business at Columbia University. His study of the unbuilt work of Louis I. Kahn was selected by Time magazine as a "Best Design of the Year" (1993), and the related book, Louis I. Kahn: Unbuilt Masterworks was selected as one of the Ten Best Books in Architecture, 2000, by the New York Times Review of Books. It was the focus of the "Design for the Spirit" exhibit at the Israel Museum in Jerusalem. His MIT research project, "The Unbuilt," which created hyper-realistic simulations of the 20th century's visionary architecture, was included in "The End of the Century," which opened in Tokyo in 1998 and traveled to South America, Europe and the United States through 2001. Ellen Connor ManganEllen Connor Mangan is a senior usability specialist at The MathWorks in Natick, Mass. She holds an undergraduate degree in English and Irish Studies from Boston College and an MS in Human Factors and Information Design from Bentley College. Prior to joining The MathWorks, Mangan worked as a usability specialist for Fidelity Investments. She has conducted strategic research into phone, web, and application interfaces. Michelle McNultyMichelle McNulty is a senior usability specialist at Fidelity Investments in Boston, Mass. She holds an undergraduate degree in Mathematics from Boston College. McNulty conducts strategic research and applied usability studies with web, phone and application interfaces. She has previously published research concerning the effects of age on web usability. Roger W. Morrell, PhDRoger Morrell is considered one of the foremost national and international experts on the use of information technology by older adults. He has over twenty years of experience in the fields of cognitive aging and online health information delivery. His work as a research scientist and/or adjunct faculty has included positions at the University of Georgia, the University of Michigan; and Johns Hopkins University. His early NIH-funded research focused on constructing training methods for teaching older adults how to use information technology. His later work evolved into the development of the national elder guidelines for accessible online information as a consultant to the National Institute on Aging and the National Library of Medicine. Morrell was instrumental in the development of www.nihseriorhealth.gov — the first Federal web site to employ the national accessible guidelines in its construction. Morrell has also served as a private consultant to The National Cancer Institute, the Deployment Health Clinical Center – Walter Reed Hospital, and HRSA. He is editor of “Older Adults, Health Information, and the World Wide Web” (2002) and co-author of “Making the Internet Century Accessible to Older Adults” (in press). He is currently senior project manager, Technology and Health Care, National Minority Health Month Foundation, Washington, D.C. Gary MoultonAs the assistive technology relations product manager, Moulton is responsible for coordinating Microsoft’s marketing efforts with assistive technology manufacturers, and he is the manager of Microsoft’s Assistive Technology Vendor Program (MATvp). He is co-author of Accessible Technology in Today’s Business: Case Studies for Success (MSPress 2002). Prior to working for Microsoft he was Manager of Disability Solutions at Apple Computer Inc. Moulton was trained as a clinician and has worked for children and adults with disabilities. He taught child growth and development at the undergraduate and graduate level. Moulton has his doctorates in education and business administration. Mark NotessMark Notess is a software development manager and usability specialist in the Digital Library Program at Indiana University, where he is also completing a doctorate in Instructional Systems Technology. He holds master’s degrees in both education and computer science, having worked in software development and user-centered design for Hewlett-Packard and in online learning technologies at Agilent and Unext. Notess is an e-learning consultant and has published numerous articles on e-learning, usability, and user-centered design. His research and development interests include the design, evaluation, and improvement of online learning environments and experiences for adult learners. Gary A. Puckrein, PhDGary A. Puckrein is the executive director of the National Minority Health Month Foundation, Washington, D.C. He is considered a visionary leader who established the Foundation in 1998 to help communities and policy-makers eliminate the disproportionate burden of premature death and preventable illness in special populations through the use of evidence-based, data-driven initiatives. He was graduated Phi Beta Kappa from Brown University where he received his doctorate. Puckrein was publisher of American Visions and Minority Health Today. He also serves as the executive director of the Alliance of Minority Medical Associations, a collaborative effort of the Asian and Pacific Physicians’ Association, the Association of American Indian Physicians, and the National Medical Association. Hope Jensen SchauHope Jensen Schau is Assistant Professor of Marketing in the Eller College of Management at the University of Arizona. She received her PhD from the Paul Merage School of Business at the University of California, Irvine. Schau’s research interests include technology and the consumer experience, new media and the marketplace and brand communities. Schau has received research grants from the Center on Research for Information Technologies in Organizations (CRITO) to conduct research on seniors and their adoption of the Internet. In addition, she received a grant from the Center for International Business Education Research (CIBER) for her research on global internet communities. Her work has appeared in the Journal of Consumer Research, the Journal of Retailing, Industrial Marketing Management, and others. Lillian ShiehLillian Shieh works with clients to create deep customer understanding for the development of successful products and environments. Her work has inspired strategic solutions in interface design, product development, and brand architecture for clients such as Cardinal Brands, Eastern Mountain Sports, Opodo, Unilever, and Verizon Wireless. Before NEST, Lillian co-founded shieh+radka, a consultancy specializing in design strategy. She has also worked with Desgrippes Gobe, Sapient Corporation, and e-Lab. Shieh received her master’s degree in Industrial Design from Pratt Institute, where she currently teaches in the graduate Industrial Design Program, and her BA in Comparative Literature from the University of Chicago. Marian Stoltz-Loike, CEO, SeniorThinkingMarian Stoltz-Loike is the CEO of SeniorThinking, a human resources consulting company that builds organizational effectiveness across generations by providing products and services customized to mature employees and their organizations. Stoltz-Loike is recognized as a thought leader regarding the maturing workplace, generational diversity and the impact of shifting age demographics on business and on society. In 2002, SeniorThinking received a Small Business Innovative Research Grant from the National Institute of Aging at the National Institutes of Health to develop e-learning material for mature adults. Prior to forming SeniorThinking, Stoltz-Loike was vice president at Windham International, an international relocation and global cross-cultural firm, where she worked with business leaders and human resources leaders across the United States and throughout North America, Europe, Asia and South America. She is the author of two books — “Managing a Global Workforce: A Cross-Cultural Guide,” and “Dual Career Couples: New Perspectives in Counseling” — and numerous articles. Stoltz-Loike has been a frequent speaker at professional conferences, such as the Society for Human Resource Management and its affiliates, the Work/Life Congress, e-gov, the HR Network and the Employment Roundtable. She has been quoted in a wide variety of publications including Newsday, Work/Life Today, and the Five O’clock Club News. Stoltz-Loike received her bachelor of arts cum laude from Harvard University and her PhD in developmental psychology from New York University. Edward VitalosEdward Vitalos is an associate partner in the Human Capital Management Practice of IBM’s Global Business Services (GBS). His expertise is the definition, development and launch of new service and product offerings, a role he has fulfilled at firms including SAP, PricewaterhouseCoopers and KPMG. Vitalos’ previous focus areas include Data Warehousing/Business Intelligence; Enterprise Portals; Electronic Content/ Document Management and Knowledge Management. Immediately prior to joining IBM, he led the development and roll out of the SAP NetWeaver Partner program. He currently leads the GBS Maturing Workforce Initiative and other Innovation projects within the Human Capital Practice. Vitalos was awarded an MBA in Marketing from Babson College where he graduated with high distinction, as well as an AB in Political Science from Muhlenberg College. Craig M. VogelCraig M. Vogel is the director of the Center for Design Research and Innovation in the college of Design Architecture, Art and Planning (DAAP) in the University of Cincinnati. He is also a professor in the School of Design with an appointment in Industrial Design. He recently left Carnegie Mellon University where he has been a professor in the School of Design for the past 14 years. He is a Fellow, Past President Elect and Chair of the Board of the Industrial Designers Society of America (IDSA). He is co-author of the book, “Creating Breakthrough Products,” Financial Times, Prentice Hall (2002), with Professor Jonathan Cagan. He is one of three authors for the soon to be published book on innovation and organic growth, “Design of Things to Come,” due for release in June 2005. Vogel has developed an approach to design that integrates teaching, research and consulting. He has worked in partnership with Professor Cagan and individually with several companies as an consultant for new product development and strategic planning. They include Ford Motor Company, GM, New Balance, Respironics, Alcoa, Lenovo, Proctor and Gamble, Lubrizol and Red Zone Robotics. He is cofounder of the consulting firm Hot Metal Strategies. His education experience includes more than 20 years of teaching at all levels of undergraduate and graduate design education at the Institute of Design, IIT, The School of the Art Institute of Chicago, Carnegie Mellon University and University of Cincinnati. His areas of expertise include: Integrated New Product Development, Design Strategy, Design Studio, Design History. He has held various administrative positions prior to accepting the position of director of the CDRI in DAAP they include: co-chair of design at the Art Institute of Chicago, associate head School of Design, co-director of the Masters of Product Development and associate dean in the College of Fine Arts at Carnegie Mellon University. Vogel has conducted seminars and lectured through out Asia, and Europe. He has an MID from Pratt Institute, and a BA in Psychology from Marist College. Mary WolfinbargerMary Wolfinbarger is professor of marketing and associate dean for accreditation at California State University, Long Beach. Wolfinbarger has co-authored several articles about consumer behavior on the Internet. Wolfinbarger’s interest in e-commerce and technology extends to the classroom, as she developed and taught the first Internet Marketing course at CSULB in 1999. As well, she has written articles on the impact of technology and e-commerce on the classroom and on the business school curriculum. Wolfinbarger is currently involved in several research projects that concern internet adoption and usage behavior. She received two grants totaling $25,000 from the Center on Research for Information Technologies in Organizations (CRITO) to research how seniors use the Internet. As well, she is investigating the effects of email availability and usage on household decision making during deployment. Wolfinbager has published articles inJournal of Marketing, Journal of Retailing, California Management Review, Psychology and Marketing, Journal of the Academy of Marketing Science, and Journal of Business Research. |