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Agenda

7:00 - 8:00 AM Continental breakfast
8:00 - 8:15 AM Welcome - President Joseph Morone, Bentley College
Symposium Overview - Raj Sisodia, Bentley College

8:15 to 10:00 AM SESSION 1: DOES MARKETING HAVE A PROBLEM?
Chair: Susan Dobscha, Bentley College
  J. Walker Smith, president, Yankelovich Partners
Consumer Resistance to Marketing
  Johny K. Johansson, Georgetown University
In Your Face - The Backlash Against Marketing Excess
  Rajiv Grover, University of Georgia
Marketing or Marketers: What or Who Needs Reforming?
  Raj Sisodia, Bentley College
Marketing's Reputation With Consumers and Business Professionals - Findings From a Survey
  Q&A / Discussion
10:00 - 10:15 AM Coffee break

10:15 - 12:15 PM SESSION 2: THE FUNDAMENTAL ISSUES
Chair: Lan Xia, Bentley College
  Jerry Wind, The Wharton School of the University of Pennsylvania
Challenging the Mental Models of Marketing
  Frederick E. Webster, Jr., Dartmouth College
Marketing: A Work in Progress
  Rajendra Srivastava, Emory University
Can Marketing Bridge Corporate Fault Zones?
  Jag Sheth, Emory University
How to Reform Marketing
  Q&A / Discussion
12:15 - 1:45 PM LUNCHEON & KEYNOTE
Philip Kotler, Northwestern University
Observations on Marketing Reform

1:45 - 3:45 PM SESSION 3: NEW PERSPECTIVES
Chair: Nada Nasr, Bentley College
  Glen Urban, MIT
Customer Advocacy - The Start of a New Paradigm in Marketing
  Mohan Sawhney, Northwestern University
Marketing in a Connected World
  Stephen Haeckel, Adaptive Business Designs
Designing a Business From the Customer Back
  David B. Wolfe, Wolfe Resources, Inc.
Marketing to the New Customer Majority
  Q&A / Discussion
3:45 - 4:00 PM Coffee break

4:00 - 6:00 PM SESSION 4: WHERE DO WE GO FROM HERE?
Chair: Pierre Berthon, Bentley College
  William L. Wilkie, University of Notre Dame
Scholarship in Marketing: Lessons From the '4 Eras' of Thought Development
  Robert F. Lusch, University of Arizona
A Service-Dominant Logic for Marketing
  Rajan Varadarajan, Texas A&M University
Marketing Strategy's Identity Crisis: Musings on the Need for Reform and the Mechanics of Reform
  Kay Lemon, Boston College
Marketing's Power in the Marketplace: For Good or For Ill?
 
It is often tempting to utilize the power of marketing instruments to influence customer behavior in the short term—consider the effects of marketing “spam,” violation of customer privacy preferences, or “on the edge” overly aggressive marketing practices, for example. Unfortunately, such approaches can often lead to irate customers, short term profits (and long-term losses), inflated long term growth projections, or additional governmental intervention and regulation. Some of these ill-designed, short-term focused marketing programs even blur the line between “appropriate” and “unethical.” Marketers need to recognize the power of marketing actions: the power we have to influence customer perceptions, customer behavior and the marketplace. We need to consider the long-term consequences of marketing when designing marketing strategies. In particular, marketing approaches should enable firms to (a) be solid global citizens, (b) capitalize on market opportunities with solid long-term ROI, and (c) increase long-term customer and firm value.
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6:00 - 7:00 PM Reception


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