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Agenda
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4:00 - 6:00 PM
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SESSION 4: WHERE DO WE GO FROM HERE?
Chair: Pierre Berthon, Bentley College
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William L. Wilkie, University of Notre Dame
Scholarship in Marketing: Lessons From the '4 Eras' of Thought Development
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Robert F. Lusch, University of Arizona
A Service-Dominant Logic for Marketing
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Services broadly defined involve the application of specialized competences (knowledge and skills), through deeds, processes, and performances for the benefit of another entity or the entity itself. Fundamentally all entities exchange their services for the services of others where goods, organizations, and money are merely intermediaries for the delivery of services. From this simple premise, a service dominant logic for marketing is developed. This logic has profound managerial, public policy, and academic implications for the discipline of marketing.
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Rajan Varadarajan, Texas A&M University
Marketing Strategy's Identity Crisis: Musings on the Need for Reform and the Mechanics of Reform
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Kay Lemon, Boston College
Marketing's Power in the Marketplace: For Good or For Ill?
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6:00 - 7:00 PM
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Reception
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