Faculty in the MSHFID program have a deep understanding of human factors theory, research methods and design, balanced with a practitioner mindset that brings real-world experience and rich professional networks to the classroom.
Major teaching and research interests include the World Wide Web, information design, information architecture, interface design, knowledge management, and content management.
Pursues ethnographic studies of workplaces, examing issues such as health care documentation creation, globally distributed work teams, implementation of enterprise systems, and intercultural communication in service encounters.
Played a pivotal role in launching the HFID program, working closely with corporate partners to design a program relevant to today’s marketplace. Research interests in human factors, localization and visualization, with a goal of building an applied theoretical model for information design and the user experience.
Studies the design of intelligent user interfaces for learners. His collaborative research with colleagues from the fields of educational psychology, physics, and computer science is supported by grants from the National Science Foundation and the U.S. Department of Education.
Brings 25 years of experience in human factors and usability to the MSHFID program. He has applied HF in diverse domains that include enterprise systems, health care information systems, consumer products, and social networks.
Focuses on teaching and research related to managing user-centered design teams; content development for the Web; and communicating financial and technical information to diverse audiences.
Directs the Design and Usability Center at Bentley, engaging more than 15 years of experience in human factors, usability, and user research for the role. His expertise includes user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy.
Serves as the principal at eXperient Interactive, a Boston-based interactive and design agency. For clients that range from startups to Fortune 500 companies, he evaluates and creates user experiences for websites, applications and other user-operated devices.
A leading authority on user experience design and research. She was a founding member of the product marketing multimedia team at Apple Computer and went on to establish the first digital media teams at ABCNews and HarperCollins before joining the startup world.
Her 13 years of experience center on usability-related tasks tied to key aspects of the design life cycle: data gathering, task analysis, interface design, prototyping and usability testing. She emphasizes the importance of customer experience and relates the concept back to return-on-investment factors.
Serves as a principal usability consultant at the Design and Usability Center. Her design and development experience ranges from website and applications to hardware products and technology development.
Brings extensive corporate experience to the MSHFID program, most recently as vice president of user experience research at Fidelity Investments.
Developed expertise in all facets of creating user interfaces and conducting user-centered research during 25 years in the field.
Applies more than 20 years of experience as an engineering psychologist, user interface designer, usability engineer, and product development manager.