Bill Albert directs the university’s Design and Usability Center, bringing more than 15 years of experience in human factors, usability and user research to the role. His particular specialties are user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy.
Before joining Bentley, he was director of user experience at Fidelity Investments, senior user interface researcher at Lycos, and postdoctoral research scientist at Nissan Cambridge Basic Research.
Albert has published and presented research at more than 30 national and international conferences. His publication credits include the first-ever book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, co-authored with Bentley colleagues Tom Tullis and Donna Tedesco. The three also wrote Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies (Elsevier/Morgan Kauffman, 2010).
He is a longtime member of the International Usability Professionals’ Association Annual Conference Committee and the editorial board for the Journal of Usability Studies.