A prime architect of the HFID program, Bill Gribbons worked closely with corporate partners to design a program relevant to today's marketplace. He established Bentley’s Design and Usability Center, which enriches the student experience and helps clients around the globe improve the competitiveness of their technology products and services through a carefully defined user experience.
The professor's research centers on human factors, localization and visualization, with a goal of building an applied theoretical model for information design and the user experience. He has consulted to numerous organizations on product usability, technology designs for the elderly and lower-literacy populations, and designing projects for the global marketplace.
He is widely respected in the field. His professional commitments include serving as president of the Boston chapter of the Society for Technical Communication; an associate fellow in the Society for Technical Communication; and a member of groups such as the Technical Communication Editorial Board, ACM, SIGCHI, Usability Professional Association, and Human Factors and Ergonomics Society.