MBA Programs
Service Management and Science
Every organization, be it a manufacturer or a service, for profit or not for profit, has customers with whom it interacts with on a daily basis. In today’s highly competitive environment, how a firm interacts with its customers is a major factor in developing loyal customers, who, in turn, determine its long term success. The Service Management and Science concentration focuses on providing students with the ability to analyze, evaluate, and manage the co-creation of value that involves both the firm and the customer in the service delivery process. Courses will introduce students to the theories and concepts of service management and science and demonstrate how they are applied in world class businesses.
Required Course - Note: When selecting courses, it is advised to take this course first |
|
Service Management and Science |
|
Required Courses - select two |
|
Managing Quality in Service |
|
Managing Human Resources in a Customer-Focused Environment |
|
Marketing of Services |
|
Elective Course- select one (course may also be chosen from the above list) |
|
International Short Term Program* |
|
Information Management |
|
Managing Collaborative Relationships |
|
Managing Organizational Change |
|
Project Management |
|
Management of Innovation |
|
Internship in Management |
|
World Class Operations |
|
Quantitative Analysis for Business and Finance |
|
*Requires approval from the Concentration Coordinator. If approved, the course paper must be focused in the area of the concentration. |
|
Top of Page
