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Distinguished Speakers Series Presents Frank Piller, Professor and Director of the Technology & Innovation Management Group at RWTH Aachen University in Germany

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Distinguished Speakers Series Presents Frank Piller, Professor and Director of the Technology & Innovation Management Group at RWTH Aachen University in Germany

The Distinguished Speakers Series, "Service Process Excellence: Enhancing the Customer's Experience", presents Frank Piller, chaired professor of management and director of the Technology & Innovation Management Group at RWTH Aachen University in Germany. His address, "Open Innovation and Services: Services for Open Innovation and Open Innovation for Services," will be held on Monday, February 14 from 2:10 to 3:25 p.m. in Adamian Academic Center.            

While recent debates on successful innovations have focused on products, Piller will discuss the twofold relationship between services and open innovation. He will particularly examine the methods, costs, and business models regarding the emergence of a new industry of service providers. He will also discuss alternative ways in which service providers can profit from open innovation, as methods help achieve a more efficient service innovation process.  

Piller is internationally known for research on the strategies of customer-centric value creation. He is an executive faculty member of the MIT Smart Customization Group at the MIT Design Lab, Massachusetts Institute of Technology in Cambridge. He previously taught at the MIT Sloan School of Management and at the Technology University of Munich (TUM) Business School.

To register or for additional information, please contact Mark Davis at mdavis@bentley.edu or ext. 2739.

BENTLEY UNIVERSITY is one of the nation’s leading business schools, dedicated to preparing a new kind of business leader – one with the deep technical skills, broad global perspective, and high ethical standards required to make a difference in an ever-changing world. Our rich, diverse arts and sciences program, combined with an advanced business curriculum, prepares informed professionals who make an impact in their chosen fields. Located on a classic New England campus minutes from Boston, Bentley is a dynamic community of leaders, scholars and creative thinkers. The Graduate School emphasizes the impact of technology on business practice, in offerings that include MBA and Master of Science programs, PhD programs in accountancy and in business, and customized executive education programs. The university enrolls approximately 4,100 full-time undergraduate, 140 adult part-time undergraduate, 1,430 graduate, and 43 doctoral students. Bentley is accredited by the New England Association of Schools and Colleges; AACSB International – The Association to Advance Collegiate Schools of Business; and the European Quality Improvement System, which benchmarks quality in management and business education. For more information, please visit www.bentley.edu

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