In an interview on the Callie Crossley Show, Associate Professor of Marketing Dipyan Biswas offers insight on what the future holds for "self-service" at places such as supermarkets, pharmacies and gas stations, including the advantages and disadvantages of this technology. 

WGBH Radio (Boston, MA): Associate Professor of Marketing Dipayan Biswas comments on the increasing trend of machines replacing manual labor in organizations in The Self-Service Revolution. (January 13, 2011)

WGBH Radio Boston: Assistant Professor of Marketing Dipayan Biswas discusses Toyota's branding challenges after the recent massive recall on the program "The Callie Crossley Show." Listen to the full interview here. (February 22, 2010)