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Bentley College BCAL Students Mark Ten Years Helping Consumers Gain Refunds

October 8, 2002

WALTHAM, Mass.- Would you believe that residents south of Boston have gained consumer refunds in excess of $425,000 thanks to Bentley College students? The Bentley Consumer Action Line (BCAL)- where students are trained to mediate actual consumer complaints against area businesses- is one of the state's first consumer offices to be staffed by college students.

Bentley has been awarded its tenth consecutive grant for the continuation of the action line. In recognition of this anniversary and achievement, BCAL and the Bentley College Law Department will host a celebratory event on Monday, October 28 at 2:00 p.m. in Koumantzelis Auditorium, Lindsay Hall. The event is free and open to the public.

Barbara Anthony, regional director of the Northeast Region Federal Trade Commission, will be the event's featured guest speaker. She will discuss "How the FTC Guards Consumer Privacy."

BCAL is conducted under the auspices of the Massachusetts Attorney General's Office, Consumer Protection Division. Dealing with businesses ranging from mechanics to jewelers, BCAL serves residents and businesses in Attleboro, Bridgewater, Brockton, East Bridgewater, Easton, Mansfield, North Attleboro, Norton, Raynham, Taunton and West Bridgewater. To date, students have a 74% success rate in resolving customer complaints.

Directions to Bentley College are available by calling 781-891-2100 or on the web at

WHO: Bentley Consumer Action Line (BCAL)


WHAT: Tenth Anniversary Celebration, featuring guest speaker Barbara Anthony


WHEN: Monday, October 28, 2002, 2:00 p.m.


WHERE: Koumantzelis Auditorium, Lindsay Hall, Bentley College, Waltham, MA


BENTLEY UNIVERSITY is one of the nation’s leading business schools, dedicated to preparing a new kind of business leader – one with the deep technical skills, broad global perspective, and high ethical standards required to make a difference in an ever-changing world. Our rich, diverse arts and sciences program, combined with an advanced business curriculum, prepares informed professionals who make an impact in their chosen fields. Located on a classic New England campus minutes from Boston, Bentley is a dynamic community of leaders, scholars and creative thinkers. The Graduate School emphasizes the impact of technology on business practice, in offerings that include MBA and Master of Science programs, PhD programs in accountancy and in business, and customized executive education programs. The university enrolls approximately 4,100 full-time undergraduate, 140 adult part-time undergraduate, 1,430 graduate, and 43 doctoral students. Bentley is accredited by the New England Association of Schools and Colleges; AACSB International – The Association to Advance Collegiate Schools of Business; and the European Quality Improvement System, which benchmarks quality in management and business education. For more information, please visit

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