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WBBM-TV (CBS Chicago) - Susan Dobscha Comments on the Increasing Need for Personal Information from Retailers

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WBBM-TV (CBS Chicago) - Susan Dobscha Comments on the Increasing Need for Personal Information from Retailers

WBBM-TV (CBS Chicago): Associate Professor of Marketing Susan Dobscha comments on retailers' strict return policies in Retailers Want More Personal Info in Exchange for Returns. View the video clip. (December 27, 2010)

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