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WGBH Radio (Boston, MA) - Dipayan Biswas Comments on Self-Service in Organizations

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WGBH Radio (Boston, MA) - Dipayan Biswas Comments on Self-Service in Organizations

WGBH Radio (Boston, MA): Associate Professor of Marketing Dipayan Biswas comments on the increasing trend of machines replacing manual labor in organizations in The Self-Service Revolution. (January 13, 2011)

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