Working Together

Key Users

Each administrative department at Bentley has a Key User. These individuals possess a wealth of technical knowledge and should  be your first point of contact for computing assistance.

Key Users meet on a regular basis with meetings coordinated by David Norman. For additional informaiton, please e-mail David or call him at 781.891.3498.

Useful contact information:

  • To request an enhancement or new technology, contact your Key User.
  • To fix an existing system or report a problem, submit a HEAT ticket by emailing the Help Desk.
  • For all other enquiries, email David Norman or call him at 781-891-3498.

For system upgrades and maintenance, consult the Critical Services Delivery Schedule before scheduling system work.