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Working Together

Key Users

Each administrative department at Bentley has a Key User. These individuals possess a wealth of technical knowledge and should  be your first point of contact for computing assistance.

Key Users meet on a regular basis with meetings coordinated by Anne Pugliese. For additional information, please e-mail Anne or call her at 781.891.2946.

Useful contact information:

  • To request an enhancement or new technology, contact your Key User.
  • To fix an existing system or report a problem, submit a HEAT ticket by emailing the Help Desk.

For system upgrades and maintenance, consult the Critical Services Delivery Schedule before scheduling system work.