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Digital Age Doesn’t Diminish Need for Print Brochures in Hospitality Industry

Hands-On Learning

Digital Age Doesn’t Diminish Need for Print Brochures in Hospitality Industry



You can’t miss them in hotels and airports - rows and rows of brightly colored brochures and maps touting tourist attractions. In an era when most people turn to their mobile devices for information, you might assume these printed materials would become relics. This is not the case according to a new survey conducted by Bentley’s Center for Marketing Technology (CMT) and commissioned by the International Association of Professional Brochure Distributors (IAPBD).

The survey reveals an overwhelming majority of hotel front desk staff believe having brochure displays is the best way for them to help their guests and enhance the guest experience. Among the findings:

  • 98% of front desk staff favor the use of printed media
  • 94% of hotels surveyed provide visitor information for their guests using a brochure display
  • 83% of respondents overwhelming support the availability of print media ranking it extremely important for their guests  

“In the age of mobile phones and devices, guests still look to the front desk for printed, tangible brochures and visitor maps. Data suggests the importance of well-placed printed materials in displays catches the attention of guests and fosters interaction with front desk staff,” says CMT Director Ian Cross.

Printed brochures and maps are the most popular choice for guests and concierge staff.  Brochures are slightly favored (27%), followed by maps (26%) and then place-based guides (22%).  When observing how often hotel guests use brochures survey respondents cited (40%) always, (46%) often, (13%) sometimes (1%) never.  

survey examined 1,560 responses from hospitality professionals in the United States, Canada, France, Germany, Ireland and Greece. To see the full Hospitality Visitor Information Survey, visit

Bentley’s Center for Marketing Technology is on the cutting edge of marketing, research, technology and strategy. Students, educators and business partners have daily access to the latest trends, newest technologies and in-depth research that is shaping the future of marketing practices. Corporate clients in the United States and abroad benefit from collaborations and strategic consulting projects with the CMT, while enjoying access to world class marketing expertise, experienced CMT team members and the center's cutting edge marketing technology. 

BENTLEY UNIVERSITY is one of the nation’s leading business schools, dedicated to preparing a new kind of business leader – one with the deep technical skills, broad global perspective, and high ethical standards required to make a difference in an ever-changing world. Our rich, diverse arts and sciences program, combined with an advanced business curriculum, prepares informed professionals who make an impact in their chosen fields. Located on a classic New England campus minutes from Boston, Bentley is a dynamic community of leaders, scholars and creative thinkers. The Graduate School emphasizes the impact of technology on business practice, in offerings that include MBA and Master of Science programs, PhD programs in accountancy and in business, and customized executive education programs. The university enrolls approximately 4,200 full-time undergraduate, 82 part-time undergraduate, 1,000 graduate and 24 doctoral students. Bloomberg BusinessWeek ranks Bentley among the top 10 undergraduate business programs in the country. The Princeton Review’s Annual Best Colleges Guide names Bentley number one in the nation for career services and internship opportunities. Bentley is accredited by the New England Association of Schools and Colleges; AACSB International – The Association to Advance Collegiate Schools of Business; and the European Quality Improvement System, which benchmarks quality in management and business education.


by Meredith Mason  January 31, 2017

Princeton Review has ranked Bentley University the No. 1 college for internship opportunities in the United States as part of their 2017 edition of “Colleges That Pay You Back: The 200 Schools That Give you the Best Bang for Your Tuition Buck.”