Services

The Bentley University Design and Usability Center can help enhance the user experience of a web site, software application, consumer product or medical device. We offer a full range of consulting services, tailoring each proposal to meet our client’s specific needs.

When you need...

...user-based product requirements, choose from:
  Field Research Interviews and observations of users in their actual work environment to understand their tasks and jobs.
  User Profiles/Personas User research and detailed descriptions designed to help clients understand and target the key segments of a market.
  Workflow Analysis Task flow and procedural analysis for developing maps of how users accomplish their goals, step by step.
  Focus Groups Group discussion and interaction designed to uncover user needs and preferences.
...a new or revised product design, choose from:
  User Interface Design World-class UI design that meets the needs of end-users and is easy to learn and operate.
  Participatory Design Involves end users in the design process to achieve a highly tailored interface for a target market.
  Card Sorting Build your product around your users' mental model and terminology.
  User Interface Style Guide Document your user interface design to achieve consistency across products.
...a usability evaluation, choose from:
  Expert Review Professional usability review to identify potential issues that prevent successful user interactions with a product.
  Usability Testing Observation of real users interacting with a product to identify usability problems, possible improvements, and strategic direction.
  Group Testing Combination of usability testing and focus groups that leverages the benefits of both.
  Competitive Analysis Usability test or expert review of the strengths and weaknesses of a product as compared to its competitors.
...accessibility support or research conducted with special populations:
  Accessibility Accessibility assessments or design to support maximally accessible products.
...a user experience strategy for your organization, choose:
  User Experience Strategy Assessment of the appropriateness of the user experience model for a business and market.
 ...a credible, reliable, and actionable program evaluation, choose:
Program Evaluation Assessment of the effectiveness, impact, and success of programmatic efforts.

 

"The usability study was definitely worth it; it was also a lot of fun." — Matthew Ferrell, Senior Graphic and UI Designer, FUN Games