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Office of the Ombudsman

Welcome to Bentley's Office of the Ombudsman

The office provides a safe space for students, faculty, and staff to seek advice and assistance, and to pursue the resolution of any university-related concern through an independent, impartial, and confidential process. The use of our services is voluntary and free to any member of the Bentley community.

Earl A. Avery serves as Bentley University's ombudsman. In his role, he works with students, faculty and staff: to explore and assist them

  • in determining options to help resolve conflicts, problematic issues or concerns, and
  • to bring systemic concerns to the attention of the organization for resolution.

He is an impartial dispute resolution practitioner whose major role is to provide confidential and informal assistance to  students, staff, faculty and administrators.

Serving as a designated neutral, the ombudsman is neither an advocate for any individual nor the organization, but an advocate for fairness. Earl is a source of information and referral; he aids in answering individual questions, and assists in the resolution of concerns and critical situations. In considering any given instance or concern, the point of view of all parties involved are taken into account. This office supplements, but does not replace, the university’s existing resources for formal conflict resolution.
The confidences and identities of the individuals who consult with this office will not be passed on to anyone else without express permission to do so. The confidentiality of individuals will be maintained. No other actions will will be taken without the consent of the individual. If investigation is requested as part of the consultation process, care shall be taken to ensure the confidentiality of the individual identities involved.

You can get in touch with us to seek information on university policies and procedures or if you do not know what your recourse is, how to proceed or whom to talk to get help. Call Merle Bazile at 781.891.3475 or email her at to make an appointment with Earl. Our offices are located in the Rauch Administration Building.

Contact Ombudsman and Special Assistant to the President Earl Avery in the Office of Equal Opportunity by:

Tel: 781.891.2907

Or via Mail:
Ombudsman Earl L. Avery
Rauch Administration Center 301
Bentley University
175 Forest Street
Waltham, MA 02452-4705


Nondiscrimination Policy 

Bentley University does not discriminate in admission or access to, or treatment or employment in any of its educational programs or activities, including scholarships, loans, and athletics, on the basis of race, color, religion, sex, sexual orientation, gender identity and/or expression, marital status, age, national origin, citizenship status, disability, genetic information, military or veteran status. Bentley University maintains and supports affirmative action plans for its workplace in compliance with federal law. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation and benefits. Bentley University’s policies and practices reflect the university’s commitment to nondiscrimination in all areas of employment. The university complies with Title VI of the Civil Rights Act, Title IX of the Education Amendments, Section 504 of the Rehabilitation Act and Revenue Procedure 75-50 prohibiting such discrimination. Anyone believing that he or she has experienced adverse treatment may register a complaint with Earl Avery, special assistant to the president, at 781.891.2907.