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Grievance Procedure

Bentley University and the Office of Disability Services are committed to providing equal educational opportunities for students with disabilities and impairments. In compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, it is our policy that no qualified student be excluded from participating in any university program or activity, be denied the benefits of any university program or activity, or otherwise be subjected to discrimination with regard to any university program or activity unless undue hardship ensues or the integrity of an academic program is compromised.

Therefore, any student who believes there has been a violation of these laws (e.g. perceived discrimination based on disability, denial of an accommodation) is asked to approach the Director of Disability Services directly to voice their concerns and ask for some resolution.  If, after a thorough discussion with the Director and all attempts to resolve the concerns are unsatisfactory, students may then wish to file a grievance by following the procedure below:

(If the Grievance Procedure is not pertinent to the student’s complaint, the Director of Disability Services will recommend the best course of action).


Submitting a Grievance

1. The student should submit his/her complaint in writing to the Associate Dean of Academic Services.  The complaint should include:

  • Who was involved
  • What happened
  • Where it happened, the date, and the time
  • The perceived discrimination and how it affected the student

2. The complaint should be filed no later than 30 days from the perceived incident of discrimination.

3. In addition to completing a written complaint, the student may wish to set up a meeting with the Associate Dean of Academic Services.

4.The Associate Dean of Academic Services will investigate the complaint and will notify the student in writing of the decision within 7 business days of receiving the complaint.

5. If the student is not satisfied with the decision, the student may wish to pursue an appeal.  The appeal should include:

  • The initial letter written to the Associate Dean of Academic Services
  • The written decision by the Associate Dean of Academic Services
  • An additional letter written by the student detailing the reasons for dissatisfaction and appeal

6. The appeal will be sent to the Disability Grievance Committee:

  • Patrick Scholten, Associate Provost, Academic Affairs
  • Gerri Taylor, Associate Dean/Director of Health, Health Center
  • George Cangiano, Director, Talent Management, Human Resources
  • Peter Forkner, Director of Counseling, Counseling Center

7. The student may also wish to schedule a meeting with the Disability Grievance Committee.

8. The Disability Grievance Committee will investigate the grievance and render their final decision by submitting a written letter to the student within 14 days.  This letter will also be sent to the Dean of Business and Graduate School, the Associate Dean of Academic Services, and the Director of Disability Services.


Please note that a grievance may not be considered if you have not followed official procedure in registering with the Office of Disability Services.

Exceptions to these procedures may be granted by the Associate Provost, the Associate Dean of Academic Services, or the General Counsel.

If you are employed by the university and the grievance arises out of your employment, and you wish to report the grievance, you should refer to the Student Employment Manual.