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The Bentley UXC offers one of the most sophisticated user research facilities in the United States, including two state-of-the-art usability testing labs, setups for mobile device testing and focus groups, field research technologies, eye tracking, and biometrics (emotional measurement)

 

Equipped with one-way mirrors, multiple high-definition video cameras, recording/streaming capabilities, our labs capture every user behavior and reaction. Both labs offer comfortable seating for observers.

 

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The UXC offers deep expertise and has special technology to evaluate designs on a variety of platforms including tablets, smartphones (IOS and Android), and smartwatches.

 

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UXC routinely visit offices, homes, and rents facilities in different parts of the world to conduct usability studies, in-depth interviews (IDI’s), and observational studies in the users’ natural environment and different markets.

 

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The UXC has expertise in the area of eye tracking and biometrics. The UXC has a SMI eye tracking system that allows for the capture of eye movements in real-time, as well as other technologies to measure user engagement.

 

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UXC Labs

Equipped with one-way mirrors, multiple high-definition video cameras, and superior audio quality, our labs capture every user behavior and reaction to products, services, and messaging. Clients are invited to observe studies in person or remotely via a live stream (password protected), share recordings, and invite internal teams to witness first-hand how customers respond to an existing offering or prototype. Our usability labs have been modeled by other organizations nationwide, including National Cancer Institute and Fidelity Investments.

Lab Capabilities 

  • Individual or multi-user usability testing, focus groups, and eye tracking
  • Desktop, mobile, and physical product evaluation
  • In person observation, live-stream remote viewing, and video recordings
  • Snacks/drinks free of charge, catering also available for an additional charge
  • Wifi is available for clients
  • Three-room suite comfortably seat 24 observers, two-room suite seat 6 observers

Remote Viewing and Testing

Web conferencing tools enable clients to observe live sessions at the UXC remotely as well as sessions conducted outside of the labs in any part of the world.

Accessibility Testing

The UXC uses specialized software such as JAWS and NVDA to evaluate the accessibility of websites and software for the visually impaired.

Video Editing

Post-production video editing can be provided for clients who want video highlights to support key findings. These highlights can be delivered as individual clips or as a fully produced highlight tape with voice-overs, transitions, and titles.

 

 

Mobile Devices

The UXC offers deep expertise and specialization in evaluating designs on a variety of platforms including tablets, smartphones (IOS and Android), and smartwatches. We deploy multiple methods of capturing user interactions and facial expressions in high resolution, including the use of ceiling mounted HD cameras, device mounted cameras, smaller overhead cameras, and screen-share. Live streaming provides our clients the flexibility of conducting sessions in our usability labs or at any location of choice.

 

 

Portable Labs and Equipment

UXC consultants love being out in the field!  We routinely visit offices, homes, and rent facilities in different parts of the world to conduct usability studies, in-depth interviews (IDI’s), and observation studies in the users’ natural environment. When we go into the field we use special recording software to capture all the user’s interactions and facial expressions.

 

 

Eye Tracking and Biometrics

The UXC has deep experience in the area of eye tracking and biometrics. The UXC offers a SMI eye tracking system that allows the UXC Consultants to measure visual attention on websites, software, and print materials. The UXC also has access to eye tracking goggles to measure visual attention outside of the lab, including examining shelf and package displays.

The UXC offers two Q-Sensors to measure levels of user engagement. The Q-sensors, produced by Affectiva, are the least intrusive and most sensitive electrodermal biosensors available in the market. The real-time data they provide on participant’s electrodermal activity strongly correlates with heightened states of emotion or cognition. The Q-Sensor is an excellent tool for evaluating participant’s level of engagement and emotional reactions to elements of a product.  It can be used for all types of interactions, from mobile applications to real-world experience.

In partnership with iMotions, the UXC is able to evaluate user engagement and emotional state from a multi-modal perspective. The UXC rents iMotions technology to bring together facial expressions, eye tracking, and skin conductance (state of excitement) to gain a more complete picture of the entire emotional user experience