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The UXC has been at the forefront of UX research, design, and strategy for the last twenty years. The UXC provides clients with rich actionable insights that drive design innovation and maximize impact. We draw from the disciplines of engineering psychology and cognitive science to continuously experiment, improve, and adopt new methodologies and technologies in our services.

 

The UXC provides a wide range of user research services aimed at understanding user/customer needs, motivations, and the broader context of use.  Our user research services provide the necessary data and insights to begin designing a great user experience. 

 

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Our evaluation services focus on providing actionable design recommendations to improve the experience across any product or service. Evaluation includes products and services at every stage of fidelity as well live site testing against the competition.

 

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The UXC provides inspired solutions to your design challenges. The UXC staff is experienced in design ideation, as well as in creating wireframes and interactive prototypes. The UXC also helps clients define their UX strategy for long-term success. 

 

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User Research

Research is the foundation for a great user experience. User research aims to understand user/customer needs, motivations, pain points, and the context of use.

Holistic Research. Our research spans across multiple touchpoints and channels to help clients understand and deliver a consistent and superior user experience through all customer interactions.

Prescriptive  Research. We employ a balance of qualitative and quantitative methods to address the desired business outcomes, and customize our approach for consumers, businesses, internal or external customers.

Research Services Offered:

  • Ethnography / Field Research
  • In-Depth Interviews
  • Observations
  • Surveys
  • Focus Groups
  • Diary Studies
  • Persona Development
  • Journey Maps
  • Service Blueprints
  • Product Requirements
  • Workflows

 

Testing and Evaluation

By assessing products and service performance, we help our client’s prioritize improvements and refine the UX strategy.  For both mature and new markets, our evaluation services aim to reveal the most significant pain points, any unintended uses, discover reasons behind a change in user behavior or adoption, and shed light on client’s competitive advantages to guide future strategy.

Rigorous.  We assess user experience with a critical eye to ensure our clients can efficiently improve design while focusing on the competitive advantages of their products and services.

Actionable.  Usability issues identified during an iterative design process enable speedy implementation and drive immediate business impact for our clients.

Evaluation Services Offered:

  • Usability Testing
  • Expert Reviews
  • Eye Tracking
  • Competitive Benchmarking
  • Card Sorting/Tree Testing
  • Baseline UX Evaluations
  • Accessibility
  • Surveys
  • User Engagement Evaluations/Biometrics

 

 

Design and Innovation

We believe that successful design comes from a creative approach informed by data. Whether you’re in the earliest stages of innovation, sketching out initial design ideas, or updating an existing product or feature set, UXC can provide inspired solutions to your design challenges. The UXC staff is experienced in design ideation, as well as in creating wireframes and interactive prototypes. The UXC also helps Clients define their UX strategy to ensure long-term success. 

Design and innovation services include:

  • Design Thinking
  • Service Design
  • Journey Maps
  • Wireframes
  • UX Roadmaps
  • Information Architecture
  • Interactive Prototypes