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Policies and Procedures


Cognos Third Party Data Policy
eCommerce Policy 
Information Privacy at Bentley
Information Use and Standards Policy for the Bentley Data Warehouse
Privacy Statement
Acceptable Usage Policy


Contacting Data Management and Application Services:

  • To request an enhancement or new technology, contact your Key User who will work with you and the Project Management Office to prioritize and schedule your new technology request. 
  • To get help with a technical problem, submit a HEAT ticket by emailing the Help Desk.
  • For all other enquiries, email Anne Pugliese or call her at 781-891-2946.

For visitor wireless login instructions, click here.

For system upgrades and maintenance, consult the Critical Services Delivery Schedule before scheduling system work.