Contacting Data Management and Application Services:
- To request an enhancement or new technology, contact your Key User who will work with you and the Project Management Office to prioritize and schedule your new technology request.
- To get help with a technical problem, submit a HEAT ticket by emailing the Help Desk.
- For all other enquiries, email Anne Pugliese or call her at 781-891-2946.
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For system upgrades and maintenance, consult the Critical Services Delivery Schedule before scheduling system work.