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About Us

Mission Statement

The mission of the Facilities Management Department at Bentley is to create and support a well maintained campus infrastructure and to provide the highest quality service in a responsive and efficient manner to all our customers. We recognize our staff as our strength and will trust and respect each other while working to support the overall mission of Bentley.

Awards and Recognition

The facilities management team at Bentley University has received awards from various professional organizations for its implementation of a barcoding network and its work order control system.

Top Performer 

Bentley Facilities is recognized as TOP PERFORMER in Capital Profile Performance!  Bentley has consistently outperformed peers in overall capital investment in existing space over the years, averaging above peers since 2004. We had substantial investment growth in both annual stewardship and asset reinvestment, higher than our peer average in upkeeping our deferred maintenance and space renewals.  This significant investment in capital has given Bentley the ability to modernize existing buildings, therefore, enabling a younger campus age profile compared to our peer average. As of 2018, only 4% of our buildings are rated over 50 years as a result, compared to the 32% peer average. Roughly 27% of our buildings are profiled between 25 to 50 years, 40% are between 10 to 25 years and 29% are categorized as under 10 years. Other areas that Bentley has been classified as a TOP PERFORMER includes Total Planned Maintenance. We exceed our peers in planned maintenance with a 14% increase from 2017 to 2018.  Facilities has a strong work order system that links with the accomplishment of being a TOP PERFORMER with the service process index.

Sightlines is a consulting company that benchmarks Bentley Facilities organization against other similar institutions in the database.  Their database contains over 450 college and universities and Bentley Facilities has been a member since 2000, Sightlines defines and measures the institution on four key metrics, Annual Stewardship (keep-up cost),  Asset Reinvestment (catch-up cost), Operational Effectiveness, and Service.

Distinguished End User Award

Executive Director of Facilities Management Tom Kane was the recipient of the Distinguished End User Award. The Distinguished End User Award is presented to a professional member of the Boston Chapter who has provided sustained, outstanding leadership to the chapter. This person is highly valued by their company, IFMA, and the facility management profession. This individual keeps current on changes in the facility management profession and educates other IFMA members and peers. Recipients demonstrate the best in leadership and ethics. The judges also provided quotes for each award winner, here is what they said about Tom's award:

 "There are few individuals more deserving than Tom when it comes to being recognized for drive and determination in the facility management field. With Tom leading their team, it's no surprise that Bentley University has been recognized as an industry leader in facilities management practices."

Bentley’s North Campus Apartments earn the EPA’s ENERGY STAR!

Bentley University’s North Campus residence halls have earned the U.S. Environmental Protection Agency’s (EPA’s) prestigious ENERGY STAR, the national symbol for protecting the environment through superior energy efficiency. This signifies that the buildings perform in the top 25 percent of similar facilities nationwide for energy efficiency. North Campus ENERGY STAR announcement.

Frequently Asked Questions

Got a burning question? If you don't find your answer among our frequently asked questions, please call us at 781.891.2208.