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Client Services

The Client Services department is a combination of three integrated areas, all focused on providing exceptional customer service and IT solutions to the Bentley community. We support Student, Faculty and Staff with their Information Technology needs.

Help Desk
The IT Help Desk provides technical support to Bentley Faculty, Staff and Students seven days a week. Experienced IT staff specialize in providing assistance for:

  • Accessing email and Bentley accounts
  • Password resets
  • Accessing various academic and administrative software applications, including Blackboard, Workday and Library Services
  • Accessing and using Microsoft Office Applications including OneDrive, Skype and Teams
  • Setting up Falcon and Network Printing
  • Connecting devices to the Bentley network
  • Providing software and driver updates to your computer and devices
  • Installing and using Duo Two Factor Authentication
  • Help removing viruses, malware and performing scans for your laptop computer
  • Installing VMWare Fusion
  • Diagnostic and troubleshooting for your laptop computer

Faculty and Staff Technical Services
Our mission is to support the faculty and staff computing environment. Our experienced technical consultants work with the Faculty and Staff at their desk, and in other locations on campus. They also provide computer hardware and enterprise software support, email and network help, computer upgrades, and networked printer support. Technical Services is also available to meet and consult, on best ways to use Bentley’s technology.

Client Technology Engineering and Integration (CTEI)
Our CTEI analysts manage, maintain and support Bentley’s managed computer environment for Faculty and Staff, in addition to the computers in the public spaces, labs and classroom podium. CTEI also manages and maintains student network printing, anti-virus, classroom software support and consults on issues involving integration of software and hardware in Bentley’s computer environment

Client Services Staff
Working for Client Services

Help Desk Regular Business Hours:

Sunday: 12:00 p.m. to 9:00 p.m.
Monday through Thursday: 7:30 a.m. to 9:00 p.m.
Friday: 7:30 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 6:00 p.m.

Help Desk Full-time staff are available:
Sunday Noon to 8:00 p.m.
Monday - Thursday 7:30 a.m. to 8:00 p.m.
Friday 7:30 a.m. to 6:00 p.m.

Client Services Regular Business Hours:

Monday through Friday: 8:30 a.m. to 4:30 p.m.
Closed Weekends

Contact Us

Faculty and Staff: 781.891.2854
Student:  781.891.3122
Email: helpdesk@bentley.edu

Please Note: Hours of operation are subject to change and may vary during holidays, special events, or periods of inclement weather.  Check the library calendar for additional information regarding hours of operation.
If Bentley is closed, the Help Desk is closed as well.

Client Services Staff

Sue Walsh
Deputy CIO
Bentley University
Lindsay Hall 22A
175 Forest Street
Waltham, MA  02452
Office: 781-891-2884, cell 617-429-8276

Dan Sheehan
Director of IT Client Services
781.891.2622
dsheehan@bentley.edu

Lisa Duhaime
Associate Director, User Services
781.891.3406
lduhaime@bentley.edu

Suzanne Cucchi
Administrative and Technical Coordinator
781.891.3460
scucchi@bentley.edu

Client Technology Engineering and Integration

Travis Peterson
Manager, Client Technology and Integration
781.891.2553
tpeterson@bentley.edu

Steve DiFonte
Sr Desktop Systems Analyst
781.891.2123
sdifonte@bentley.edu

Sarah Murray
Desktop Systems Analyst II
781.891.2607
smurray@bentley.edu

Dave Smyth
Personal Computing Technology Analyst II
781.891.2550
dsmyth@bentley.edu

Technical Services

Chuck Perry
Manager, Technical Services
781.891.2259
cperry@bentley.edu

Arthur Carvalho
End User Computing Technician II
781.891.2284
acarvalho@bentley.edu

Andy Cyr
End User Computing Technician II
781.891.2577
acyr@bentley.edu

Michael Mele
End User Computing Technician II
781.891.2537
mmele@bentley.edu

Bentley Help Desk

Fred Bachofner
Manager, Help Desk and Mobile Computing Program
781.891.3123
fbachofner@bentley.edu

Paul Tabak
Sr Hardware and Software Technician
781.891.2057
ptabak@bentley.edu

Shanay Charles
Help Desk Coordinator II
781.891.3470
scharles@bentley.edu

Landon Gaines
Help Desk Coordinator II
781.891.2195
lgaines@bentley.edu

Dara Sok
Help Desk Coordinator II
781.891.3176
dsok@bentley.edu
 

Working for Client Services

Client Services offers a variety of employment opportunities for students interested in working with IT professionals in a hands-on environment in the field of Information Technology. Our positions offer students opportunities to enhance their understanding of technology while at the same time gather valuable experience working with diverse audiences. You don't have to be a CIS major to apply but having an interest in people and technology is a must!

Current Available Positions

Help Desk Consultant - The Help Desk Consultant's primary responsibility is the diagnosis and resolution of Help Desk inquiries for the Bentley faculty, staff and students. The position requires telephone support and one-on-one consulting for the purpose of operational support of Bentley approved or owned hardware and software. Responsibilities include opening Help Desk tickets, diagnosing, triaging, tracking and solving computer hardware and software problems. The Help Desk Consultant requires a reassuring demeanor, solid analytical skills and experience with complementary technical skills in PC computing. In addition, the candidate must have excellent communication skills and a willingness and desire to assist people (strong client orientation) via the phone and in person.  Attendance at training sessions is mandatory. Topics for training are selected based on new problems and solutions. Training is typically held every other week during Activity Period. Students may also be required to work during Orientation and Campus Welcome, Opening of campus and on Holiday and Spring Breaks.

Student Hardware Technician - This position entails troubleshooting hardware issues, and coordinating/performing hardware repairs.

To Apply For A Position: 

  1. Determine which position interests you most
  2. Review Student Employment information about applying for a job.
  3. Apply for position and choose the department below that matches the position you are interested in:
    • Help Desk Consultants: Bentley Help Desk
    • Student Hardware Technician: Technical Services

Learn more about student employment at Bentley.