Research

Bentley Professor of Management Mark Davis is an internationally renowned expert who has taught about customer service at Bentley for more than 30 years. Co-author of four textbooks, author of dozens of journal articles, and presenter at dozens of conferences, Davis helped put Bentley University at the center of service and operations scholarship by founding the annual Art & Science of Service Conference. He’s a leading authority on what keeps customers loyal to companies and how companies can provide customers with great experiences. ...

A Bentley University professor and a visiting scholar are at the forefront of climate change research and conversation. From studying glacial melting during the Last Ice Age to being on the front lines of "the climate wars," they're leading the way to better understanding this critical global challenge. ...

Professor of Operations Management Mark Davis, whose research demonstrates the relationship between waiting times and customer satisfaction, has been awarded the 2017-2018 Mee Family Prize for “a lifetime of research excellence.”  ...

The Outstanding Scholarly Contribution awards recognize scholarly accomplishments by Bentley faculty each year. Nominated by members of the Bentley community and overseen by the Teaching and Scholarly Activities Committee, the awards are designed to encourage high quality scholarly work within the Bentley community, including a monetary award for each honoree. Up to two honorees from the Arts and Sciences departments and two honorees from the Business Departments are selected for the awards, which cover accomplishments from the past three years.  ...

Two Bentley professors have been honored as “Pioneers” by the United Nations Global Compact for their work to develop responsible leaders. ...

Accounting firms often rank highly for their gender equality efforts but new research suggests that while this may be true in lower positions, women are substantially underrepresented in higher positions. ...

Pat Flynn, Trustee Professor of Economics and Management and former dean of Bentley’s McCallum Graduate School of Business, serves as co-chair of the Principles for Responsible Management Education’s Working Group on Gender Equality. In this role she has to date been co-editor of two books on gender equality and two on sustainability issues in business and in management education ...

As W.B. Yeats, Chinua Achebe and Jared Diamond have all famously noted: things fall apart. Collapse seems inevitable in any system, nothing lasts forever and entropy abounds in the universe. A book by Bentley’s Charlie Hadlock, which won the university’s “Outstanding Scholarly Contribution” award, analyzes the specific types of collapse.  ...

Please peruse the following select examples of our faculty research efforts that have either been published or accepted by leading outlets, as well as examples of awards and honors our faculty have received. For previous lists, click here. ...

Hosted by the Dean of Business, the Dean of Arts and Sciences, and the Jeanne and Dan Valente Center for Arts and Sciences, the Bentley community recently came together to toast faculty members who have published a book in the past academic year (2016-2017). Books and covers were on display for guests to peruse and enjoy. ...