Design and Usability Center

Conducting a usability test with a medical deviceThe DUC is a human factors research, design, and testing consultancy. Our full-time staff of usability professionals provide an extensive range of services tailored for clients worldwide.

We improve the usability of products and services by identifying actionable, high-value aspects of the user experience that significantly affect profitability and demonstrate return on investment.

Our affiliation with Bentley University allows us to combine best-in-class business expertise with decades of usability experience, ensuring that products are easy to use, safe, satisfying, and profitable. Contact us today for a free estimate.

 

News and Announcements

 

Spotlight on E-Health

For nearly a decade, the Design and Usability Center has worked with clients
in the medical field to make health care information work better for everyone. Most recently, we have:

  • Redesigned a major hospital’s intranet
  • Tested insulin pumps for a medical provider
  • Tested public safety alert notifications for accessibility
  • Conducted in-home studies with seniors
  • Redesigned a web-based reporting application for public
    health information

       

      Affiliations/Partnerships

      UX Alliance Usability Professionals' Association SMI Vision

       

      Books by Design and Usability Center Consultants

       

      Beyond usability cover
      Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies, by Bill Albert, Tom Tullis, and Donna Tedesco 


      Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, by
      Tom Tullis and Bill Albert