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Services

The User Experience Center (UXC) partners with organizations to better understand users, evaluate experiences, and inform decisions through user research, usability testing, and user experience design. 

Our work spans testing and assessment, product and service design, and broader strategic consulting. We adapt our approach based on the needs of each engagement, supporting teams at different stages of development and decision-making. 

Areas of Focus

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User Research

User research aims to understand user requirements, motivations, barriers to use, pain points, and the context of use. User research produces critical insights into customer behaviors and attitudes that drive actionable product design and strategy.

Product Evaluation

Product evaluation is focused on a comprehensive review of any product (digital or non-digital) including the usability, usefulness, emotional engagement, and accessibility. Our product evaluation services provide deep insights into the pain points, wins, and specific, actionable design recommendations to improve the user experience.

People reviewing charts and notes
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Design and Innovation

The UXC leverages user research and product evaluation to design a world-class user experience.  The UXC staff is experienced in all facets of the design process, including creating wireframes and interactive prototypes, design thinking, and service design. The UXC also helps clients define their UX strategy for long-term success.

Flexible Engagement Models

In addition to project-based work, the UXC offers multiple ways to collaborate. We partner with teams navigating complexity and uncertainty, adapting our methods and focus areas to address emerging challenges while maintaining a foundation in rigorous research and practical application.

Sponsored Research, Projects, and Courses

Organizations can partner with the UXC through sponsored research, applied projects, or course-based collaborations, where students contribute to real-world work under faculty guidance. 

Cross-Campus Collaboration

We work with faculty, departments, and research centers across Bentley to bring multidisciplinary expertise to complex challenges. 

Nonprofit and Pro Bono Partnerships

We selectively support nonprofit organizations through pro bono work, often in partnership with Bentley’s Service-Learning and Civic Engagement Center and other social-minded campus programs.

Training and Educational Programs

We offer custom training, workshops, and certificate programs to help organizations build internal capabilities in research, design, and human-centered thinking.

Connect With Bentley User Experience Center