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Services

The UXC provides world-class UX services to clients around the world, including user research, product evaluation, and design/innovation.

Service Spotlight: Experience Scorecardconcept 2scorecard 1

Bentley User Experience Center has created a new scorecard taking into account four critical aspects of an experience: usability, emotional experience, design, and brand. This approach provides an opportunity to get a clearer picture of the overall experience. The experience score will be tailored to what matters most to each individual. The result is an experience scorecard that is both comprehensive and personalized, with data collected in a lean, budget-friendly way. 

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User Research

User research aims to understand user requirements, motivations, barriers to use, pain points, and the context of use. User research produces critical insights into customer behaviors and attitudes that drive actionable product design and strategy.

Field Research                        Diary Studies

In-Depth Interviews                 Surveys

Focus Group                           Personas

Journey Maps                         Baseline Usability Testing

Product Evaluation

Product evaluation is focused on a comprehensive review of any product (digital or non-digital) including the usability, usefulness, emotional engagement, and accessibility. Our product evaluation services provide deep insights into the pain points, wins, and specific, actionable design recommendations to improve the user experience.

Usability Testing                    Eye Tracking and Biometrics

Expert Review                       Competitive UX Benchmarking

Accessibility                          Card Sorting / Tree Testing

Concept Testing                    Medical Device Testing

             NEW: Experience Scorecard

Clients in an observation room observing a usability testing session.
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Design and Innovation

The UXC leverages user research and product evaluation to design a world-class user experience.  The UXC staff is experienced in all facets of the design process, including creating wireframes and interactive prototypes, design thinking, and service design. The UXC also helps clients define their UX strategy for long-term success.
 

Wireframes / Interactive Prototypes           Service Design / Blueprints

Design Thinking / Ideation                          UX Strategy Roadmaps

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Get in touch to learn more about Bentley UX consulting services and how we can help your organization.