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COVID-19 Update

Commencement 2020 will be held later this year. Click here for Commencement info. For all updates, visit: Bentley.edu/coronavirus

Bentley UXC is still open for business

We are currently relying on our remote technologies to provide a full suite of services for our clients.

Services

The UXC has been at the forefront of UX research, design, and strategy for the last twenty years

Our Services

The UXC provides world-class UX services to clients around the world, including user research, product evaluation, and design/innovation. Learn more about Bentley UX consulting services.

Moderator conducting a focus group.

User Research

User research is a critical driver in delivering an exceptional user experience. User research aims to understand user requirements, motivations, barriers to use, pain points, and the context of use. User research gives us valuable insights into customer behaviors and attitudes that are then translated into a set of specific, actionable recommendations. The user research we conduct is holistic and spans across multiple touchpoints typically looking at the end-to-end customer experience.

Menu of User Research Services

Ethnography / Field Research

In-Depth Interviews

Surveys

Focus Groups

Diary Studies

Personas

Journey Maps

Baseline Usability Testing

Product Evaluation

Product evaluation is focused on a comprehensive review of any product (digital or non-digital) including the usability, usefulness, emotional engagement, and accessibility. Our product evaluation services provide deep insights into the pain points, wins, and opportunities for improving the user experience. All product evaluation services provide specific, actionable design recommendations to improve the experience across any product or service. Evaluation includes products and services at every stage of fidelity as well live site testing against the competition.

Clients in an observation room observing a usability testing session.

Menu of Product Evaluation Services

Usability Testing

Expert Reviews

Surveys

Accessibility

Eye Tracking and Biometrics

Competitive UX Benchmarking

Card Sorting / Tree Testing

Two pairs of hands placing sticky notes onto a wall.

Design and Innovation

The UXC provides inspired solutions to your design challenges. The UXC staff is experienced in design ideation, as well as in creating wireframes and interactive prototypes. We leverage user research to build products that not only look great but exceed user expectations. The UXC also helps clients define their UX strategy for long-term success.

Menu of Design and Innovation Services

Wireframes

Interactive Prototypes

Design Thinking / Ideation

Service Design / Blueprints

UX Strategy Roadmaps

Let's start a conversation

Get in touch to learn more about Bentley UX consulting services and how we can help your organization.