Services

The UXC provides world-class UX services to clients around the world, including user research, product evaluation, and design/innovation.

Service Spotlight: UX Staff Extension

We have over 20 years of experience successfully supporting clients whose UX research needs exceed the bandwidth of their internal UX resources. Whether you need a single consultant to be embedded into your existing UX team to help out with ongoing UX work or a multi-person team to run the entire UX project from start to finish – we can quickly jump in and support you based on your unique needs. Learn more

User Research

User research aims to understand user requirements, motivations, barriers to use, pain points, and the context of use. User research produces critical insights into customer behaviors and attitudes that drive actionable product design and strategy.

Field Research Diary Studies

In-Depth Interviews Surveys

Focus Group Personas

Journey Maps Baseline Usability Testing

Product Evaluation

Product evaluation is focused on a comprehensive review of any product (digital or non-digital) including the usability, usefulness, emotional engagement, and accessibility. Our product evaluation services provide deep insights into the pain points, wins, and specific, actionable design recommendations to improve the user experience.

Usability Testing Eye Tracking and Biometrics

Expert Review Competitive UX Benchmarking

Accessibility Card Sorting / Tree Testing

Concept Testing Medical Device Testing

NEW: Experience Scorecard

Clients in an observation room observing a usability testing session.

Design and Innovation

The UXC leverages user research and product evaluation to design a world-class user experience. The UXC staff is experienced in all facets of the design process, including creating wireframes and interactive prototypes, design thinking, and service design. The UXC also helps clients define their UX strategy for long-term success.

Wireframes / Interactive Prototypes Service Design / Blueprints

Design Thinking / Ideation UX Strategy Roadmaps