Skip to main content

User Experience Center

Usability Testing

Usability testing is a popular observational research method in which a participant completes a series of tasks on any product, such as a website, mobile application, software, or physical product. Usability testing reveals to the stakeholders how their users are actually interacting with their product, specifically what they are confused about, points of frustration, and their delights and surprises. Usability testing results in a set of detailed design recommendations to make significant improvements to the user experience.   


When to use 

Usability testing is best used throughout the design lifecycle. Early in the design phase, usability testing typically involves low-fidelity prototypes, with the goal of identifying significant usability issues around the user’s mental model and task flow. Usability testing later in the design phase involves high-fidelity prototypes, with a focus on specific user interactions. Usability testing is most powerful when performed throughout the design lifecycle, giving the design team a chance to continually improve the product prior to development.  

Usability Testing at the UXC 

At the UXC, we have extensive experience with usability testing, including websites, mobile applications, software, and physical products. The UXC has two state-of-art usability labs, as well as the capability for remote usability testing, field testing, and testing in other markets. The UXC works with professional recruiters to find the right mix of participants. 


Bentley UXC Services

Get in touch with us