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The UXC staff are thought leaders in usability, user research, user-centered design, and UX strategy.

Student Blog 

Papers, Presentations and Interviews by UXC Staff

"Is That Model Supposed to Look Like Me? A Case Study in Measuring Emotional Engagement of Customers using a Virtual Dressing Room"
Presentation by Bill Albert at UXPA Boston Virtual Conference, October 2020

"Telemedicine in the time of COVID-19" Webinar
Webinar hosted by Bill Albert, Desmond Fang and Prithvi Kudva, September 2020

College Behavioral Finance Whitepaper 
Elizabeth Rosenzweig, Rachael Kelly, Tyler Roberts, Natalie Wadia, Kate Betteridge, Jacob Davidson, Desmond Fang, July 2020

"Best Practices in Measuring Emotional Engagement: A Case Study in Using a College Financial Aid Game"
Elizabeth Rosenzweig, May 2020

"Is That Really Me? A Case Study in Measuring Emotional Engagement of Customers Using a Virtual Dressing Room in an e-Commerce Website"
Bill Albert and Jessica Marriott presented at reCON19 at Bloomberg LP on October 5th, 2019

How to Convert Blindspots into UX Gold
Article published on UX Planet by Heather Wright Karlson, February 2019 

Exploring the Emotional User Experience
Bill Albert presented “Exploring the Emotional User Experience” at the World Usability Congress in Graz, Austria, October 2018 and User Research London, June 2019

Why Usability Testing Should be Part of your Accessibility Testing Strategy
Authored by Peter McNally and published in the 2017 ICT Accessibility Testing Symposium: Automated & Manual Testing, WCAG 2.1, and Beyond – October 26, 2017

Introducing a New UX Maturity Metric: Team Engagement Score (TES) During Usability Testing
Presentation by Bill Albert, UXPA International, Toronto, Canada - June, 2017

Measuring Emotional UX Engagement
Workshop lead by Bill Albert at UX Hong Kong - February, 2017

Beyond the Lab: Gathering Holistic, Qualitative User Experience Data
Article published in UX Matters authored by Heather Wright Karlson - September 26, 2016

How well can navigation research with different design artifacts predict final site performance?
Presentation and interview by David Juhlin at the IA Summit, Atlanta - May 7, 2016

Is Closed Card Sorting an Outdated Technique for IA?
Authored by David Juhlin, published in the Optimal Workshop Blog - March 25, 2016

How Sure Are We? The Predictive Power of Early UX Evaluation Methods on Live Site Performance
Presented by Bill Albert at World IA Day in Boston - February 20, 2016

How Well Does Early User Research Predict Final Site Performance?
Presented by David Juhlin at the Boston UXPA Monthly Meeting, Bentley University - July 8, 2015

Usability Testing: Lessons Learned and Looking to the Future
Keynote presentation given by Bill Albert at ErgoDesign 2015, Recife, Brazil, June 11, 2015

The Fox Guarding the Usability Lab
Bill Albert published this editorial in the Journal of Usability Studies - May, 2015

Role of Metrics in a UX Strategy
Presented by Bill Albert at ConveyUX - February, 2014

The Impact of Advertising Location and User Task on the Emergence of Banner Blindness: An Eye Tracking Study
Marc Resnick and Bill Albert, International Journal of Human Computer Interaction - January, 2014

Expecting the Unexpected: Preparing for Successful User Research Sessions
Presented by Fiona Tranquada at UXPA Boston - May 2013

The Impact of Advertising Location and User Task on The Emergence of Banner Blindness: An Eye Tracking Study
Presented by Marc Resnick and Bill Albert at HFES - October 2013

"Where is Your UX Compass Pointing? A Case Study of a New Experience Scorecard to Measure Overall Product Sentiment and Drive Design Priorities"
Webinar hosted by Bill Albert, May 2021

"Seeing the Big Picture: The Development of an Experience Scorecard"
Webinar hosted by Bill Albert, October 2020

"Seeing the Big Picture: The Development of an Experience Scorecard"
Presentation by Bill Albert and Heather Wright Karlson at World Usability Congress Virtual Conference - October, 2020

"Seeing the Big Picture: The Development of an Experience Scorecard"
Presentation by Bill Albert and Heather Wright Karlson at Next Generation Customer Experience Virtual Conference - September, 2020

"Driving Organizational Change through User Research"
Virtual workshop hosted by Bill Albert and Vandhana Bhaskaran at UXinsight- September, 2020

Elizabeth Rosenzweig was selected as a member for the CHI 2030 Visioning Task Force
May, 2019

Peter McNally was awarded for his submission to the UXPA Boston 2019 UX STRAT Challenge
May, 2019

Bill Albert was on the panel for "Creating a Customer Centric Culture"
NextGen Customer Experience - March, 2017

5 Levels of UX Strategy (Video, Slides)
Webinar presented by David Juhlin in collaboration with TryMyUI - July 28, 2016

Insights and Implications for the Digital Retirement Experience
Presented by Peter McNally, Retirement Industry Conference, Boston - May 5, 2016

Your Employees' User Experience Should be a Business Priority
Article authored by Elizabeth Rosenzweig, published in Strategy+Business Magazine - February 29, 2016

Successful User Experience: Strategy and Roadmaps
Presentation given by Elizabeth Rosenzweig at the International Plain Language Conference, Dublin, Ireland - September 19, 2015

Successful User Experience: Strategies and Roadmaps
Keynote presentation given by Elizabeth Rosenzweig at Alpha DevCon, Burlington, MA, - September 17, 2015

Why Oracle had to Rethink UX for Cloud and Mobile
Forbes Magazine article quoting Bill Albert, August 25, 2015

Can't We All Just Get Along
Presented by Christopher Fry and Elizabeth Rosenzweig at South by Southwest Interactive Conference, Austin, TX - March, 2014

The Four Waves of User Centered Design in UX Magazine
Bill Gribbons, UX Magazine, January 2013

On the Go: UX for Mobile Devices 
Tutorial hosted by Elizabeth Rosenzweig at HCI International 2019

The Attention Grabbing Salience of Viscerally Engaging Images
Authored by Bill Albert (with Marc Resnick and Yunzhi Huang) and published in the Human Factors and Ergonomics Society Annual Conference Proceedings, Washington, DC - September 8, 2016

Wireframes for Design and Testing
Presentation by Elizabeth Rosenzweig to the Business Forms Management Association, May 2016

You Can't Buy It If You Can't Find it
Presentation by Bill Albert at the Conversion Conference, Las Vegas - May 18, 2016

The Six Biggest Design Mistakes Brands are Making Today
Adobe Creative Cloud article quoting Bill Albert - March 21, 2016

Content is King…as Long as Your Visitors Find It
Presentation by David Juhlin at Gilbane, Boston, MA - December, 2014

Web Design Challenge: An eCommerce Makeover
Peter McNally featured in eCommerce Bytes - May 2013

The Direction of Accessibility Guidelines - What UX Pros Need to Know
Webinar by Peter Mcnally and Jeanne Spellman, March 2021

20/20 Vision & Beyond
Presentation by Bill Albert and Heather Wright Karlson presented at Society of Sensory Professionals Virtual Conference - November, 2020

Qual vs. Quant: The Ultimate Smackdown
Presentation by Elizabeth Rosenzweig at UXPA Boston - May, 2018

Moving your UX Career to the Next Level
Keynote presentation given by Bill Albert at UX Hong Kong - February, 2017

The Future of UX: Is Technology Leaving Us Behind? 
Panel hosted by the UXC in collaboration with UX Magazine, Waltham - June 8, 2016

The Human Factor: Why Technology Should Adapt to People, and Not the Other Way Around
Article featuring the Bentley UXC, Metro, March 18, 2016

30 Experts on What Makes an Exceptional UX Manager Blog quoted Heather Wright Karlson - January, 2016

Keys to a Successful UX Career
Keynote presentation given by Bill Albert at UX India 2015, Bangalore, India - October 7, 2015

The Practical Shift to User-Centered Design
Bill Albert moderated this panel at the Mass Technology Leadership Council Mastering Product Innovation Conference, Cambridge, MA - October, 2014

Experts Debate Whether to Embrace or Ignore Disruptive Technology
Bill Gribbons mentioned in the Boston Business Journal - March 2013

Experimenting with New Research Techniques
Presentation by Heather Wright Karlson (w/ Melanie St. James and Erin Freeburger), Boston UXPA, Boston MA - May 2017

Solving Big Problems: UX of Medicare
Presented by Elizabeth Rosenzweig, New York City UXPA - April, 2017

Solving Big Problems: The UX of Voting
Presentation given by Elizabeth Rosenzweig at New Hampshire UXPA - March, 2017

Millennials are Changing the Marketing Game for Marketers
Interview with Bill Albert by Bentley University Impact, Waltham, MA - November, 2014

A Comparison of the Performance of Webcam vs. Infrared Eye Tracking Technology
Presented by Liz Burton and Bill Albert at HFES, Chicago, IL - October, 2014

The UX of Voting
Presented by Elizabeth Rosenzweig at Big Design, Dallas, TX - September, 2014

Steptorials: Mixed-Initiative Learning of High-Functionality Applications, International Conference on Intelligent User Interfaces
A poster and demo presentation given by Henry Lieberman, Elizabeth Rosenzweig, and Christopher Fry in Haifa, Israel - February, 2014

Dieting in the Digital Age
Bill Gribbons quoted in Knowledge@Wharton - October, 2013

Emerging Technologies are Creating New Ethical Challenges for UX Designers
Bill Gribbons, GIGaom, March 2013

Top 10 Usability Challenges - And How to Solve Them
Bill Albert, Internet Retailers Web Design and Usability, February 2013

Walmart, Jobs, and the Rise of Self-Service Checkout Tech
Bill Gribbons was quoted in this ComputerWorld article - January 2013

Google Rethinks App Design for Internet Novices
October 2020, featuring Bill Gribbons

The push to redefine “good design” amid the Black Lives Matter movement 
June 2020, featuring Bill Gribbons

Interview with Bill Albert on The Science of CX Podcast 
June 2020

Bentley University's Human Factors in Information Design won Best Academic UX Program by UX Magazine
March 2017

Bloomberg Markets: The User Experience Explained
An interview with MSHFID Program Director and UXC Principal Consultant William Gribbons, Ph.D. - February, 2017

Interview with Bill Albert by Cranberry Radio on UX
Conversion Conference - June 2, 2016

"The Successful User Experience: Strategies and Roadmaps" book signing (Book)
Book signing with the author, Elizabeth Rosenzweig, at South By Southwest, Austin, TX - March 12, 2016

Bloomberg Radio about UX and
An interview with Bill Gribbons on Bloomberg Radio - November, 2013

A Chat With Bill Gribbons Pt.1
Bill Gribbons interviewed by UXBooth's Andrew Maier - March, 2013


Face of Finance NYC Conference

We organized the Face of Finance NYC 2019 conference, dedicated to the current trends, meaningful stories, best practices and key takeaways for User Experience (UX) professionals in the financial services industry. With 162 attendees and 16 speakers over 11 hours, the conference was a great success!

We hope to host the Face of Finance conference again in the future when it is safe to bring people together for an in-person event.

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