Skip to main content

User Experience Center

Insights

The UXC staff are thought leaders in usability, user research, user-centered design, and UX strategy.

Student Blog 

Presentations, Webinars, and Interviews by UXC Staff

20/20 Vision & Beyond
Bill Albert and Heather Wright Karlson presented at Society of Sensory Professionals Virtual Conference - November 2020

Is That Model Supposed to Look Like Me? A Case Study in Measuring Emotional Engagement of Customers using a Virtual Dressing Room
Bill Albert at UXPA Boston Virtual Conference - October 2020

Seeing the Big Picture: The Development of an Experience Scorecard
Bill Albert and Heather Wright Karlson at World Usability Congress Virtual Conference - October 2020

Seeing the Big Picture: The Development of an Experience Scorecard
Bill Albert and Heather Wright Karlson at Next Generation Customer Experience Virtual Conference - September 2020

College Behavioral Finance Whitepaper 
Elizabeth Rosenzweig, Rachael Kelly, Tyler Roberts, Natalie Wadia, Kate Betteridge, Jacob Davidson, Desmond Fang - July 2020

Best Practices in Measuring Emotional Engagement: A Case Study in Using a College Financial Aid Game
Elizabeth Rosenzweig - May 2020

Is That Really Me? A Case Study in Measuring Emotional Engagement of Customers Using a Virtual Dressing Room in an e-Commerce Website
Bill Albert and Jessica Marriott presented at reCON19 at Bloomberg LP - October 2019

Exploring the Emotional User Experience
Bill Albert at the World Usability Congress in Graz, Austria - October 2018 and User Research London - June 2019

Archive

Google Rethinks App Design for Internet Novices
Featuring Bill Gribbons - October 2020

The Science of CX Podcast 
Interview with Bill Albert - June 2020

The push to redefine “good design” amid the Black Lives Matter movement 
Featuring Bill Gribbons - June 2020 

Bentley University's Human Factors in Information Design won Best Academic UX Program by UX Magazine
March 2017

Millennials are Changing the Marketing Game for Marketers
Interview with Bill Albert by Bentley University Impact - November 2014

Dieting in the Digital Age
Bill Gribbons quoted in Knowledge@Wharton - October 2013

Walmart, Jobs, and the Rise of Self-Service Checkout Tech
Bill Gribbons was quoted in this ComputerWorld article - January 2013

A Chat With Bill Gribbons Pt.1
Bill Gribbons interviewed by UXBooth's Andrew Maier - March 2013

FoF

Face of Finance NYC Conference

We organized the Face of Finance NYC 2019 conference, dedicated to the current trends, meaningful stories, best practices and key takeaways for User Experience (UX) professionals in the financial services industry. With 162 attendees and 16 speakers over 11 hours, the conference was a great success!

We hope to host the Face of Finance conference again in the future.

Partnership Organizations