Equipped with one-way mirrors, multiple high-definition video cameras, and superior audio quality, our labs capture every user behavior. Clients are invited to observe studies in person or remotely via a secure live stream, share recordings, and invite internal teams to witness first-hand how customers respond to an existing offering or prototype. Our UX labs have been modeled by organizations nationwide including The Mathworks, Fidelity Investments, and The National Cancer Institute.

The UXC has deep experience in the area of eye tracking and biometrics. The UXC uses the iMotions platform, which integrates eye tracking, facial expression analysis, and GSR (skin conductance). Together, we are able to gain a complete picture of the emotional user experience and areas of attention. The iMotions platform, including eye tracking, is portable so we can collect data in other facilities or in the field. Reports include videos, data visualizations, and UX metrics.

The Bentley UX labs are completely portable, allowing the UXC staff to conduct all forms of user research on the road. The technology that the UXC gives us the ability to record and stream sessions when we are in other locations. In addition, the UXC has special equipment to capture user behaviors on mobile devices and tablets. The eye tracking and biometrics are also portable, allowing us to capture visual attention patterns and emotional engagement with individuals outside of our labs.