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Work Order Request
The most efficient way to process a request for work is to submit it online. Our Infor EAM software allows you to view and track your submitted work orders. All members of the Bentley community who are issued a Bentley ID, are able to submit a work order for the building of their primary campus residence. For students who do not reside on campus, please call Work Order Control directly at 781-891-2208 to submit a work order.
When logging in to the work order request portal, please use your eight-digit Bentley ID number without the @ symbol. The Infor portal must be opened using Internet Explorer, other browsers (like Safari, Mozilla, Chrome, etc.) will not be able to access the site.
Please note that not all work should be submitted as a Work Order.
If your request is an emergency such as a power outage or a gas or burning odor, please call 781-891-2436 during our office hours. Please call University Police at 781-891-2201 for emergency requests when our office is closed.
No cable, Internet or phone line requests should be requested through facilities management. Phone line repairs are completed by Telecommunications; Cable repairs are requested through Residential Services at 781-891-2148, and Internet problems should be reported to the Student Help Desk.