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Facilities Management

Work Order System

Now operating with Infor EAM 10.1.2 Asset Sustainability Edition! We have just completed an upgrade to our work order system, from Infor EAM version 8.3. Prior to upgrading to the Infor system, Bentley University used a program called Datastream. Facilities Management continues to utilize the latest technology and industry standards to better serve the Bentley community.

The most effective way to submit a service request/work order is through this online system. A link to this form will always appear on the right of our Facilities Management home page. Login now using your Bentley ID without the @ symbol (only compatible with Internet Explorer). You can then submit a new work order request, as well as view and track your work order requests. For more information on Work Order Request procedures, see our section on Work Orders.


Heating and Cooling Instructional Videos

Facilities management, along with the SGA, created a series of heating and cooling instructional videos to assist students with the operation of the heating and cooling units in their buildings. If you click on a building below it will bring you to that buildings video.

Boylston A &B Orchard North
Collins Orchard South
Copley North Rhodes
Copley South Slade
Falcones Tree Dorms
Fenway Cape
Forest Castle
Kresge Stratton
Miller North Campus

Distinguished End User Award

Director of Facilities Management Tom Kane was the recent recipient of the Distinguished End User Award. The Distinguished End User Award is presented to a professional member of the Boston Chapter who has provided sustained, outstanding leadership to the chapter. This person is highly valued by their company, IFMA, and the facility management profession. This individual keeps current on changes in the facility management profession and educates other IFMA members and peers. Recipients demonstrate the best in leadership and ethics. The judges also provided quotes for each award winner, here is what they said about Tom's award:

 "There are few individuals more deserving than Tom when it comes to being recognized for drive and determination in the facility management field. With Tom leading their team, it's no surprise that Bentley University has been recognized as an industry leader in facilities management practices."

Bentley’s North Campus apartments earn the EPA’s ENERGY STAR!

Bentley University’s North Campus residence halls have earned the U.S. Environmental Protection Agency’s (EPA’s) prestigious ENERGY STAR, the national symbol for protecting the environment through superior energy efficiency. This signifies that the buildings perform in the top 25 percent of similar facilities nationwide for energy efficiency. North Campus ENERGY STAR announcement.

Bentley University Temperature Policy

Facilities management operates several types of heating and cooling systems for the campus buildings. The following temperature policy has been created to communicate the expectations and controls of these systems to all community members.

Bentley University Temperature Policy



Facilities Annual Report

Facilities Management published the annual report for years 2009 and 2010. Both department reports are available for public download below.


Fire Safety Notice

It has come to our attention that some five-head floor lamps may be hazardous. In some cases the lamps call for 25 or 60-watt bulbs; however, the socket is able to accommodate higher watt bulbs. When higher watt bulbs are used, the plastic shades melt, releasing fumes; and, there is a significant potential to start a fire. These lamps are commonly found at Walmart, Bed Bath and Beyond, Linens and Things, Target, and other chain stores. They are quite common in campus environments. If you have one of these lamps, please check the bulbs and lamp markings to ensure that you have the correct bulbs.

If you have any questions or are unable to determine whether you have the correct bulbs - please do not hesitate to contact Life Safety Services. Also, if you have experienced any problems with this style of lamp, please let us know so that we may forward the manufacturer and model number to the Consumer Product Safety Commission.   

Customer Survey

It is our goal to continuously improve the level of service we provide to faculty, staff and students. In order to meet this goal, we have developed a customer satisfaction survey. A link to this survey is emailed to you after the work is complete. You can also complete the survey using the link below. Please note your service request number as you will be asked to enter it in the survey. 

Customer Satisfaction Survey

If you have any additional questions or concerns pertaining to your work order, please contact Facilities Management at extension 2208.