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Trades and Work Order Control

Building Operations Overview

Building Operations provides plumbing, signage, painting, locks and keys, carpentry, electrical and HVAC services to the Campus. All work is performed by licensed Trades personnel.

The Work Order Center is the hub of activity for the Facilities Management Division. All work order calls and on-line requests are processed here. Once a priority has been established, it is forwarded to the appropriate Trades personnel. Once a Work Order is completed online, it is prioritized and the work is scheduled.

Building Operations manages the inventory for corrective maintenance throughout the entire University. We also offer a limited amount of office supplies for administrative use. Faculty and Staff may also have business related packages accepted and delivered through shipping and receiving.

Operation Management

Bernie Farrell
Director of Trades and Building Operations

Thomas Fisher
Trades Manager

David Iodice
Manager of Trades Contract Services

Work Order Control

Roy Mogan
Work Order and Invent Control Assistant II

Jon L'heureux
Work Order and Invent Control Assistant I

Brian Morrissey
Work Order and Invent Control Assistant I

Request Service

The most efficient way to process a request for work is by submitting your request online. Our Infor EAM software also allows you to view and track your submitted work orders.

When logging onto the Work Order Form, please use your eight digit Bentley ID number without the @ symbol.

No cable, internet or phone line requests. These types of repairs are completed by Telecommunications.

If your request is an emergency such as a power outage or a gas or burning odor, please call 781.891.2436 during our office hours. Please call University Police at 781.891.2201 for emergency requests when our office is closed.

Office Hours

Monday through Friday from 7:00 a.m. to 4:30 p.m.