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Facilities Management

The mission of the Facilities Management Department at Bentley University is to create and support a well maintained campus infrastructure and to provide the highest quality service in a responsive and efficient manner to all our customers.

The vision of Facilities Management is to continue to build and improve the service and commitment to the Bentley community.  Ultimately, Bentley Facilities is moving towards excellence and exceptional customer service.

Follow us on Instagram to stay up to date on the latest projects on campus- @bentleyufacilites


Work Order System

The most effective way to submit a service request is through Infor EAM’s online portal. To submit a new work order, or to view and track your request, log into Bentley's Work Order Request Portal using your eight-digit Bentley ID (without the @ symbol). For more information on Work Order Request procedures, see our section on Work Orders.


Current Projects and Highlights

The Office of Planning and Construction oversees all projects on campus. To learn more about the current projects visit the Capital Projects page.

Also - follow the progress through our instagram page! @bentleyufacilites

Customer Survey

It is our goal to continuously improve the level of service we provide to faculty, staff and students. In order to meet this goal, we have developed a customer satisfaction survey. A link to this survey is emailed to you after the work is complete. You can also complete the survey using the link below. Please note your service request number as you will be asked to enter it in the survey. 

Customer Satisfaction Survey

If you have any additional questions or concerns pertaining to your work order, please contact Facilities Management at extension 2208.