Bill Pappas is executive vice president and head of Global Technology and Operations and is a corporate officer and member of MetLife’s executive leadership team. In this role, he directs a team of more than 38,000 people responsible for technology development, infrastructure, information and cyber security, data strategy and analytics, customer service, operations, crisis management, business continuity and procurement for all lines of business, serving more than 90 million customers across 40+ countries around the world. Bill joined MetLife in 2019 from Bank of America, where he was the head of operations for the consumer, small business, wealth management and private banking businesses. In this role, he directed a team of more than 50,000 people delivering integrated service and operations solutions to approximately 63 million consumers and clients. Bill was named to Forbes’ CIO NEXT list, which highlights leaders who are leveraging technology to transform their companies and the role of the CIO. He was named four years in a row to the Business North Carolina Power List, which highlights the state’s most influential business leaders. He holds a B.A. cum laude in government and MBA in international business from Bentley University.