Client
World leader in pre-packaged industrial software
Project Characteristics
Design Prototyping, Complex Software, Remote Usability Testing
Industry
Industrial Monitoring
Project Description
This software system helps process control engineers monitor industrial valves across a variety of industries. With so much on the line, they needed a new design that made the most important data easy to find—while still giving them access to a rich library of reporting, analysis and adjustment tools.
Project Goals
- Identify the major task flows for a complex system.
- Find the areas of the system that required the most and least priority in the interface.
- Create a streamlined design to improve efficiency and reduce potential mistakes.
Challenges
- Identifying ways to streamline a complex process without oversimplifying
- Working with participants across multiple states and time zones
Outcome
Usability testing identified the most important information that participants needed to see, as well as areas that allowed users to make potentially critical failures. This insight enabled the User Experience Center to sketch and iterate on an interactive Axure prototype that gave the development team what they needed to create the next generation of their software product.