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Bentley Care FAQs

What is the Care Team?

The purpose of the Bentley Care Team is to promote safety and wellbeing for the University community. This multidisciplinary team accomplishes this by assessing and responding to reports of concerning student behavior.

If you are worried about a fellow Bentley student and share a concern with our team, this report could be what helps get the student connected to the campus resources they need or provide our team with additional information about the student that helps us to more appropriately reach out.

Community members who are concerned about a student are encouraged to talk with the student whenever feasible and then make a referral to an appropriate resource if necessary. Any direct conversation with a student can be supplemented by a referral to the Care team and/or any resource on campus.

In cases of emergency, reporters must contact University Police (781-891-3131) for on-campus emergencies or 911 for off-campus emergencies FIRST if the person of concern poses an immediate threat to self or others or if the individual experiences a medical emergency (e.g. seizure, loss of consciousness). The Care Team plays a secondary role to all urgent circumstances and should be contacted only after initial emergency notifications are made.

Why Does Bentley Need a Care Team?

"People rarely show all of their symptoms to just one department or group on campus. A professor may see a problem in an essay, the campus police may endure belligerent statements, a resident assistant may notice the student is a loner, the counseling center may notice that the student fails to appear for a follow-up visit. Acting independently, no department is likely to solve the problem. In short, colleges must recognize that managing an educational environment is a team effort, calling for collaboration and multilateral solutions."
— Chronicle of Higher Education, 2007

How do I make a referral/report?

Fill out a Care report online. 

How do I know if a concern is worthy of a report?

When in doubt, please report. Your reported concern could be critical to the Care Team as we seek to determine whether an expressed concern is an isolated event or a sign that a student is experiencing more significant challenges.

Is the reporting process anonymous/confidential?

We require a reporter to share their name and contact information to ensure that we are able to follow up on a report to the best of our ability. Sometimes, it may be necessary for us to contact the reporter to obtain supplemental information.

Will the reporter's identity remain confidential?

Although there may be situations where the student can deduce who reported the concerns, as a general rule, the Care Team does not share the identity of the reporter with the student of concern.

What if a student confides in me or asks me not to tell? Will I be betraying their trust by reporting?

If you have concerns about a student’s behavior and would like to see the student receive early intervention, please share your concerns with the Care  Team. We ask that you do not promise confidentiality as you may very likely have to break this promise if a student’s well-being is at stake. An acceptable response to this request is, “I cannot promise total confidentiality, but I do promise that I will only share this information with those who need to know and who can help.”

Should employees report their concerns to a supervisor, chair or dean, rather than the Care Team?

We encourage employees to follow the guidelines set forth by their supervisor when it comes to communicating students of concern. We ask that you share this communication with the Care Team as well, when appropriate, so we can coordinate early intervention for this student and in conjunction with the actions the reporter, supervisor, department chair and/or dean plan to take.

Although it is your personal decision whether you will report concerns to the Care Team, we ask you to strongly consider whether keeping this information isolated within your department benefits the student.

Who has access to reports once they are submitted?

Only Care Team members can access and review reports.

After a report is submitted, how quickly will the Care Team take action?

As a reminder, Care Reports are not meant for emergencies, as they are only reviewed during University business hours, Monday—Friday 8:30 a.m. to 4:30 p.m. If there is an emergency, contact University Police at 781-891-3131. The University Police department is staffed 24 hours a day.

When should I make a report to the team and when should I contact University Police?

If the problem is urgent and you are worried about a student’s safety, call University Police at 781.891.3131 when on campus or 911 if off campus.

If you are unsure of the urgency of a situation and want to speak to someone right away, during regular work hours, you can contact the staff in the Office of the Dean of Student Affairs at 781.891.2161. After regular work hours and on the weekend, contact University Police at 781.891.3131 with your questions and concerns.

If you are concerned about a student and it is NOT an emergency situation, fill out a Care referral form. This is submitted to the Bentley Care team, which provides support, guidance or feedback to students who may be in crises or are engaging in behaviors that are perceived as harmful (either to the student individually or to others).

Submit a Care Report

Who does the Care Team serve?

We currently serve students in the Bentley community.

Who is on the Care Team?

Meet the Care Team

How often does the Care Team meet?

The Care Team meets weekly. During meetings, the Care Team discusses new reports and ongoing cases to coordinate resources for students of concern. The Care Team also communicates with each other throughout the week as needed for immediate feedback and case consultation. The Care Team also participates in regular training and stays well-informed regarding best practices.

When was the Care Team established?

The Care Team has existed in its current format since 2014.

How will I know if my report has been received and acted upon?

Once a report is submitted and reviewed, a member of the Care Team will contact the reporter to acknowledge that the report was received. However, the reporter will not know the exact actions that we may take as we seek to protect the privacy of our students.

Any number of responses/actions may be appropriate following receipt of an incident report. In some instances, we will take no immediate action and, in other instances, immediate contact with the student will be necessary. Our team follows an objective protocol when determining follow-up actions. The nature of the report, the behaviors the student exhibits and the number of reports we receive all play a role in guiding the Care Team in actions that we may take.

Who can submit a report of concern?

We encourage members of the Bentley community (students, faculty, staff and visitors), as well as family members and friends of Bentley students, to recognize, respond, refer and report troubling student behavior.

Types of Behavior to Report

What kinds of physical behaviors or concern should be reported?

Physical signs

  • Falling asleep in class or other inopportune times
  • A dramatic change in energy level (either direction)
  • Worrisome changes in hygiene or personal appearance
  • Significant changes in weight Frequent state of alcohol intoxication (i.e., bleary-eyed, hung-over, smelling of alcohol)
  • Noticeable cuts, bruises or burns on student

What kinds of emotional behaviors or concern should be reported?

Emotional signs

  • Inappropriate emotional outbursts (unprovoked anger or hostility, sobbing)
  • Exaggerated personality traits; more withdrawn or more animated than usual
  • Expressions of hopelessness, fear or worthlessness; themes of suicide, death and dying in papers/projects
  • Direct statements indicating distress, family problems, or other difficulties
  • Peer concern about a fellow student (in class, lab, residence hall, club)

What kinds of Academic behaviors or concern should be reported?

Academic signs

  • Deterioration in quality/quantity of work
  • A negative change in classroom or research performance (e.g., drop in grades)
  • Missed assignments or exams
  • Repeated absences from class or from research lab
  • Disorganized or erratic performance
  • Decline in enthusiasm in class (e.g., no longer choosing a seat in the front of the room)

It's possible that any one of these signs in isolation may simply mean that a student is having an "off" day. Please note, any one serious sign (e.g., a student writes a paper expressing hopelessness and/or thoughts of suicide) or a cluster of smaller signs (e.g., emotional outbursts, repeated absence, a noticeable cut on the arm) necessitates an intervention.