2021 Projections & Beyond: A Conversation with Bentley Alumni in Healthcare
January 28, 2021
1:30 PM ET
Moderated by Danielle Hartigan, PhD, MPH, Associate Professor, Natural & Applied Sciences, Bentley University
The healthcare landscape has changed drastically in the past year due to the global pandemic. Healthcare companies have had to pivot quickly and adapt their 2021 goals. How have strategies changed? Moderated by Dr. Danielle Hartigan, listen to 5 Bentley Alumni describe projections for 2021 and beyond in their current roles and companies within the healthcare industry.
- Rebecca Blanchard '99, PhD, Senior Director of Education/BERST Academy, Baystate Health, Assistant Dean for Education & Associate Professor, UMMS-Baystate
- Josh Hollander '96, DC, MBA, Manager, Practice & Payment Transformation, CareFirst BlueCross BlueShield
- Carolyn Morgan '98, President, PRECISIONeffect
- Erin Storch '03, Vice President, Head of Account Management, Crossover Health
- Jennifer Vernazza '96, MBA, Director of Global Medical Operations, Apellis Pharmaceuticals
Rebecca Blanchard, PhD
Dr. Rebecca Blanchard is Senior Director of Education at Baystate Health, & Assistant Dean for Education & Associate Professor at University of Massachusetts Medical School (UMMS) – Baystate. In these roles, she helped create the 4-year Population-based Urban & Rural Community Health (PURCH) track for UMMS & received a $750k grant to establish a mobile healthcare bus, focused on providing preventive care in the urban community & teaching the next generation of clinicians.
In 2015, Dr. Blanchard established the Baystate Education Research & Scholarship of Teaching (BERST) Academy, an interprofessional community focused on empowering Baystate employees through education. Dr. Blanchard publishes, mentors, & speaks nationally on the potential of our health care professionals to address inequity & drive change by embracing evidence-based principles of educational scholarship, research, innovation, & leadership.
She is Chair-elect for the Association of American Medical Colleges’ Northeast Group on Educational Affairs & teaches in the national Medical Education Research Certificate program. Dr. Blanchard received her B.S. in Mathematical Sciences from Bentley University & her M.Ed. & Ph.D. in Educational Research, Statistics, & Evaluation from the University of Virginia. She is also a Co-Active professional & leadership coach, whose clients are dynamic women from various industries who make this world way better. She lives in western Massachusetts with her husband & 2 boys (one of whom is now taller than her).
Josh Hollander, DC, MBA
Josh currently serves as the Manager, Practice & Payment Transformation. In this role, he is responsible for developing & implementing new value-based payment arrangements with community-based health systems for CareFirst BlueCross BlueShield. In this role, he is responsible for carrying out CareFirst’s 5-year transition from “Volume to Value.” He collaborates in this effort with a team of experts in value-based payment models, practice transformation, data analytics, contracting strategists, and provider-relationship collaborators, dedicated to making healthcare more affordable and accessible for the communities CareFirst serves.
His organizational leadership & healthcare experience has spanned 20 years in the payer, private practice, & nonprofit settings.
Josh has Bachelor of Science in Computer Information Systems from Bentley University, Waltham, Massachusetts, a Doctor of Chiropractic from Life University, Marietta, Georgia & a Master of Business Administration from the George Washington University in Washington, DC.
Carolyn Morgan is the President of PRECISIONeffect, the nation’s only advertising agency dedicated to working with healthcare companies seeking to change the standard of care. In addition to her role at PRECISIONeffect, Morgan also oversees the HCP, patient, and consumer service offerings for Precision Value & Health.
An experienced veteran when it comes to creating and manifesting a work-life balance for her employees, Carolyn is currently raising four children – two sets of twins.
Erin Storch serves as Vice President, Head of Account Management, for Crossover Health.
Driven by a passion for changing healthcare, Erin’s team partners with the most innovative employers in the US to rethink and redesign the primary care experience. In the midst of the COVID-19 pandemic, the team at Crossover Health has quickly pivoted to providing high quality primary care, mental health & physical medicine services to their members online first & strategically in-person.
Prior to joining Crossover in 2017, Erin served as Managing Director, Account Management at the Advisory Board Company (now part of Optum) & Vice President, Corporate Client Group at Morgan Stanley.
In 2018, Erin was the proud recipient of the ATHENA International Young Professional Leadership Award, which recognizes women leaders who have achieved excellence in their profession, served the community in a meaningful way & actively assisted women to achieve their full leadership potential. She is committed to raising funds for multiple sclerosis research and is a multi year co-captain of a very awesome “Climb to the Top of the Rock” team.
Erin has a BS in Management from Bentley University.
Jennifer Vernazza, MBA
Jennifer Vernazza, MBA is Director of Global Medical Operations at Apellis Pharmaceuticals & has 18 years experience in the global biotechnology/pharmaceutical industry. In her current role, she drives progression of key medical initiatives by collaborating with internal medical stakeholders to execute on medical objectives & strategies for external customer engagement activities.
Prior to Apellis, Jennifer worked in a variety of Operations roles across R&D, Commercial & Medical Affairs at Sanofi Genzyme, Novartis Vaccines & Biogen.
Jennifer has a BS in Marketing from Bentley University & an MBA from Babson College F.W. Olin Graduate School of Business.
Our annual retreat was held virtually this year, with 29 members in attendance. Each member was assigned to a breakout room and each group was asked to come up with a hypothetical COVID-19 related project they could work on together (research, teaching, externally focused, etc.) Each group came up with great ideas around the pandemic and were encouraged to continue discussions around their ideas with other Health TLN members!
Gunnar Babcock is a doctoral candidate in philosophy at the University at Albany, and Adjunct Instructor of Philosophy at Hartwick College and Marist College
“Can species be owned? As synthetic biologists make rapid progress in synthetic genomics the possibility of creating a new species in the lab, or even bringing back an extinct species might soon become realities. As such technological advancements are made, a question arises: would the human creators of a species have ownership rights over the species they create? Recent court rulings suggest that whether or not a DNA segment can be patented turns on whether the segments of DNA are “natural”. While the distinction between what is natural and what is artificial goes as far back as Aristotle, I claim this distinction is not helpful answering legal questions about such human-created genes. I argue that setting aside questions about a thing’s status as being “natural” lets us see that while synthetic biologists might be able to create genomes, it is not possible for them to actually create a species from scratch. Therefore, as synthetic biologists cannot create species, they cannot own species either. This means that while particular processes used to create genomes could be patented, genetic information should not be patentable.”
Part of the Hoffman Center's Brown Bag Business Ethics Research Series. Co-sponsored by the Health TLN.
Early detection of cancer can save lives, but to do better early detection, we need to solve two problems, namely predicting future cancer risk and devising effective policies to use that information to deliver better care. In this talk, we'll be discussing new ML models for both cancer risk and personalized screening, with projects spanning across vision and text and across cancer sites.
Adam Yala is a PhD Candidate at MIT CSAIL and works at the intersection of Machine Learning and Oncology. His work spans both vision and natural language; he's built and clinically-deployed information-extraction systems to automatically structure pathology reports and systems to interpret mammograms for breast cancer, breast density, and future cancer risk. His mammography tools have been deployed at several health systems and have been used to interpret over 70,000 mammograms. Adam is the recipient of a Best Paper Award at EMNLP, an NSF Fellowship and an MIT EECS Fellowship.
Sponsored by the Health Thought Leadership Network
The Storytelling with Data (SWD) franchise, which includes books, blogs and podcasts developed by Cole Nussbaumer Knaflic, aims to inform participants about the fundamentals of data visualization and how to communicate effectively with data. Dr. Ekaterina Cleary applied for and was awarded an immersive half-day Storytelling with Data workshop.
The workshop was held by Mike Cisneros, an award-winning data visualizer, writer and two-time Tableau Zen Master. The workshop provided visualization best practices and ways to incorporate storytelling into lectures, presentations, publications and beyond. Learning how to transform numbers in a table to visuals and then stories takes practice and proper guidance.
Sponsored by the Health Thought Leadership Network
Health TLN member, Casey Hayward's fantastic art installation was on display in the RSM gallery in the Bentley Library until November 5, 2019. The exhibit served to shed light on the opioid epidemic environment in a few Massachusetts cities.
The Health TLN held a reception for the installation on 10/16/19.
Matt will talk about, and expand on, the recent Boston Globe article titled, "Blue Cross’s approach to paying doctors based on quality of care shows results, Harvard study finds."
Matt Day, FSA, MAAA, Senior Vice President of Network Payment Innovation and Contract Management, Blue Cross Blue Shield
Attended by more than 25 faculty and staff, this year's retreat focused on each attendee's current health-related projects in research or teaching, in process or being planned. Each person created a Science Fair-style poster about the project, presented the poster to a small group, "stepped back" to let colleagues discuss the project from their points of view and then came back together to discuss the next steps for the project. It was a highly productive day with a lot of great collaboration and discussion around the plethora of health-related projects happening around Bentley University.
Gary David, PhD and Dr. John Torous, MD, MBI hosted an informative session on digital psychiatry and Participatory Action Research and Design (PAR/D). They also discussed Dr. Torous's LAMP app and the work they are doing with the app around aligned experience design.
The healthcare industry is undergoing rapid and profound change. Catholic Health Services (CHS) is Long Island’s third largest employer with 18,000 employees and a multi-dimensional healthcare system including hospitals, nursing homes, physician practices, homeware and hospice. CHS is facing growing industry consolidation, a fiercely competitive environment, changes in the payment model and expanding regulatory pressures. In order to respond to these pressures, CHS is making the transition from an industrial era model of decision-making to a system that is designed to adapt.
Using the evolving CHS experience as a live case study, this session highlighted three features of the transition:
- Purpose-Driven Leadership
- Adaptive Learning
- Resilient Design
We focused on ways in which leaders, change facilitators and system designers can promote resilience and adaptability in large, complex organizations.
Tom Bigda-Peyton is Vice-President of Organizational Development and Chief Learning Officer, Catholic Health Services of Long Island. He holds an Ed.D. from Harvard in Organizational Behavior and Intervention and is the author of two books, Safety Culture and From Innovation to Transformation: Moving Up the Curve in Ontario Healthcare.
The State of Connecticut is currently populating an All Payers Claims Database (APCD) which will hold all healthcare claims data for residents of Connecticut. The APCD will be a valuable resource for the study of healthcare delivery, costs and outcomes. It is also a potential resource for the study of health disparities in Connecticut. However, since very few healthcare claims records include the race and ethnicity of the beneficiary (approximately 3%), their use for the study of health disparities is very limited. The imputation of race and ethnicity in these claims data would greatly increase the value of the data held in the APCD and may lead to better healthcare outcomes for CT residents. Currently no model exists to impute race and ethnicity in CT healthcare claims. This project aims to use previously existing CT birth records data held by the Department of Public Health (DPH) to produce an imputation model that can be used to impute race and ethnicity in CT healthcare claims, thereby greatly increasing the utility of the data in the CT APCD. In addition, the model created for this project can be then extended for use in other states, increasing the general utility of healthcare claims. (This is joint work with Robert Aseltine and Yishu Xue).
Ofer Harel, Ph.D. is a professor and Director of admission in the Department of Statistics and a (past) Principal Investigator in the Institute for Collaboration on Health, Intervention, and Policy (InCHIP) at the University of Connecticut. Dr. Harel has served as a biostatistical consultant nationally and internationally since 1997. Through his collaborative consulting, Dr. Harel has been involved with a variety of research fields including, but not limited to Alzheimer’s, diabetes, nutrition, HIV/AIDS, and alcohol and drug abuse prevention.
Today’s healthcare systems are undergoing significant changes brought about by new government regulations, advances in technology and increasing patient awareness and education. Within this ever-changing healthcare environment, there are major efforts to constantly improve the processes with which patients are treated and cared for, both in terms of improving patient outcomes and lowering operating costs. Lahey Health provides an excellent example of how these process improvements take place on an ongoing basis throughout the organization.
Kristen Swain is a Project Manager of Performance Improvement Operations at Lahey Health. She is passionate about her work in process improvement in healthcare and understands the challenges of implementing change in the healthcare system. She takes a broad systems approach to her work.
A seminar by Impostor Syndrome researcher, author, and speaker Dr. Valerie Young, entitled: Why Capable People Suffer from the Impostor Syndrome and How to Thrive in Spite of it. Geared towards those who experience the Impostor Syndrome as well as those who support/manage them, this dynamic session is packed full of practical strategies for interrupting needless self-doubt that limits contributions of capable people.
This program is brought to you by the Bentley University Valente Center for Arts & Sciences, Office of the Dean of Arts & Sciences, Human Resources, Center for Women and Business, Health Thought Leadership Network, and Office of Diversity and Inclusion.
Attendees learned about e-cigarettes, "vaping," "juuling," and how they are affecting Bentley students, how we can talk to students about them, resources on campus for faculty, staff, and students, and what the most recent research says about these devices.
Jessica Greher Traue, Director of Wellness and Prevention, presented and answered questions and Danielle Hartigan, Assistant Professor in Natural and Applied Sciences and Director of the Health TLN, presented the most recent research about e-cigarettes, “vaping,” and “juuling.”
This event, sponsored by the Health TLN, began with a public screening of the recent documentary Far from the Tree, based on the 2012 bestseller book by Andrew Solomon. The film explores the complicated dynamics of families in which children have distinctive identities that are not shared with their parents (such as being gay, having certain types of disability, and having committed a violent crime).
After the film, there was a rich discussion with Joseph Stramondo and Leah Smith (moderated by Katie Lampley) that hit upon a range of topics: parenthood, love vs. acceptance of children, disability activism, health policy, their experiences with dwarfism. Watch the Q & A Session - at 38:00 Joseph and Leah respond to a question about their interactions with the healthcare system and patient experience in the healthcare system.
The 4th Annual Bentley Health TLN Retreat took place on May 8th at the Forefront Center in Waltham, MA. The annual retreat provides members and invited guests the opportunity to connect for potential collaborative projects, continue collaborating on current projects, and receive multidisciplinary feedback on their work.
What is the benefit of encountering virtual humans instead of real humans? Dr. Schmid Mast talked about the advantages of using virtual reality for the study of human social behavior and about the use of virtual reality for social skills training (e.g., public speaking, job interview). She has used immersive virtual reality in her research for more than 15 years to study how superiors interact with subordinates, how to empower women in leadership tasks, and how to make a better first impression in a job interview, to mention just a few examples. More recently, Dr. Schmid Mast has stated to use virtual reality for training of social skills. She presented some of her research and focus on the benefits and challenges of using virtual humans in immersive virtual reality for research and training.
Visiting Scholar hosted by Danielle Hartigan
Kevin Neumann, Alexa Copeland, and Jayson Sterba of e4h Environments for Health Architecture presented on how how emerging technology is used to shorten, aid, and enhance the design process. They discussed the way Architects and designers have historically presented, how they present today, and how they will in the future. Attendees learned about many different softwares and hardwares that sit at the forefront of innovation. During the presentation, attendees had an opportunity to use and experience virtual reality first hand. This presentation illustrated the way architects and designers use emerging technology and Virtual Reality to design, present, and market healthcare facilities.
Healthcare payers are engaging beneficiaries by shifting more risk onto them through defined contributions, high deductible insurance plans and health savings accounts (HSAs). This is causing ‘patients’ to think and act like ‘consumers’ who are making healthcare decisions based upon likely quality outcomes and cost and want access and modalities of care never before offered. Disruptive innovations such as retail outlets and e-medicine are changing how many (particularly millennials) seek care and domestic and international medical tourism encourage individuals to travel to high quality/low cost venues. Organizations that provide high touch/high quality/low cost services will excel and consumers will drive new innovations and investment that will ultimately enable consumers to be co-producers of their own service experience.
Jon Burroughs, MD, MBA, FACHE, FAAPL is President and CEO of The Burroughs Healthcare Consulting Network, Inc.
An hour information session that covered what a press release is, how to think about it, what the press does (and doesn’t) do with these, how to draft/write a press release, how to turn your academic research into a story, potential outlets, and the assistance/guidance our Marketing and Communications department offers. John McElhenny of the Marketing and Communications office led attendees in the session.
The new page, www.bentley.edu/research, is designed to shine a light on faculty's scholarly achievements for our external audiences, as well as provide direct links to research resources. On the left hand menu, there are links to key research-related pages throughout the Bentley website and three buttons linking to research resources. One of these, “Faculty Publications,” is a link to Bentley’s Google Scholar page. The information comes directly from Google Scholar.
Google Scholar pages can only be created and updated by individual faculty. Thus, the Research Council encouraged all faculty to set up and maintain a Google Scholar account. Danielle Hartigan has generously offered her time to hold a tutorial session for faculty on setting up a Google Scholar page. If you attend, please bring your laptop, as Danielle will leave time for faculty to set up their account during the session.
Interested in discussing projects that may be appealing to corporate prospects? Want to learn more about corporate partnerships? An informative workshop with Mary Davis (Director, Corporate Relations), Susan Richman (Director, Sponsored Programs), and Paul Carberry (Director, Foundation Relations) directed at having questions answered and being part of a larger discussion about faculty research connections and the ins-and-outs of corporate partnerships.
The 3rd Annual Bentley Health TLN Retreat took place on May 18th at the Forefront Center in Waltham, MA. The annual retreat provides members and invited guests the opportunity to connect for potential collaborative projects, continue collaborating on current projects, and receive multidisciplinary feedback on their work.
Susan Richman, Director of Sponsored Programs, and Dr. Dhaval Dave, Stanton Research Professor of Economics, led an introductory workshop to NIH grants. Susan introduced the NIH and walked attendees through what it is, how to find an appropriate grant, and the grant application process from identification to submission. Dhaval spent the second half of the workshop going over what happens after the grant is submitted and provided an insider's perspective on review criteria and the review process. If you would like more information about the workshop or the NIH process, please contact Danielle Hartigan.
Faculty and staff worked interactively with Deb Kennedy and Lisa Dinsmore to identify synergies and opportunities available in Bentley’s Executive Education programs. For more information, contact Danielle Hartigan.
An opening reception for Helen Donis Keller's Genetic Passages: The Genotype Phenotype Project with a short, informal program that invited dialogue and reflection on the themes of our common genetic heritage and our diverse individual identities embodied in this work of art.
As an artist and scientist for her entire adult life, Dr. Helen Donis-Keller, PhD, observes, investigates, and interprets the natural world. Her love of biology drives a desire to facilitate access to genetic ideas through visual art. The Genotype Phenotype Project originates from Dr. Donis-Keller’s research in human genetics and the human genome project. Dr. Donis-Keller is Professor of Biology and Art, Michael E. Moody Professor, at Olin College of Engineering.
Dr. Donna Blancero, PhD, briefly spoke on the themes of Dr. Donis-Keller’s art and how it relates to issues of diversity. Dr. Blancero ”demonstrates a commitment to inclusion and is seen as someone who consistently aligns themselves with individuals and organizations which are proven to do the same, or she finds a way to ensure that they do” (National Society of Hispanic MBAS). Dr. Blancero is Assistant Dean for Undergraduate Programs in Business and Associate Professor in Management, Bentley University, and Faculty, Latino Leadership Institute, UCLA.
This event showcased Bentley community’s research on “The Business of Healthcare: Research, Opportunity, and Innovation”. The schedule included a lunch with opening remarks and a great keynote speaker, short research presentations organized around four themes, a poster session for more interaction between presenters and the audience, closing remarks, and a pub night sponsored by the Research Council following the event.
Keynote Speaker: Bradford Hesse, National Cancer Institute's Health Communication and Informatics Research Branch
Innovation & Entrepreneurship
Systems & Information
Outcomes & Measures
Patients & Consumers
The development of the world’s most successful medicine (Humira) in Worcester exemplifies the power of effectively integrating science, business, and policy to develop therapies that change lives. Three critical contributors to this fusion will discuss this landmark success of translational science.
Joining in the discussion:
Governor Michael Dukakis
Robert Anderson, LLM, Esq, CPA, Former General Council BASF BIOResearch
Robert Kamen, PhD, Former President BASF BIOResearch
Robert Coughlin, President & CEO Massachusetts Biotechnology Council
Co-sponsored with the Center for Integration of Science and Industry
The 2nd Annual Bentley Health TLN Retreat took place on Tuesday, May 24th 2016 at the Forefront Center in Waltham, MA. The event was well attended with 15 members and 1 guest attending the all day event focused around collaboration, Bentley’s Sponsored Programs office, and a productive discussion around the Health TLN’s direction for the upcoming fiscal year.
The annual retreat provides members and invited guests the opportunity to connect for potential collaborative projects, continue collaborating on current projects, and/or receive important multidisciplinary feedback on their work.
Leonard Zwelling, M.D., M.B.A. spent the day with faculty and gave a seminar on how healthcare policy is made on May 19, 2016. Zwelling offered an animated and insightful account of the political process that created the Affordable Care Act. The event was held together with the Center for Integration of Science and Industry.
Dhaval Dave and Mingfei Li introduced attendees on April 27, 2016 to several popular health datasets, representing both consumers and providers, commonly used to conduct research on issues related to the healthcare sector. Through an interactive discussion, the workshop broadly covered the information contained in each of these datasets, how they can be accessed, their strengths and limitations, and examples of recent research based on these data. Contact Danielle Hartigan for a copy of the presentation and resources.
As part of the Center for Integration of Science and Industry's "The Innovator's Business" lecture series, Sandra Fenwick spoke to members of Bentley's health community on March 29, 2016 about healthcare in the 21st century at Boston Children's Hospital where Fenwick is the President and Chief Executive Officer. The event was followed by a reception and lively discussion about business universities' contributions to healthcare innovation.
Featuring a presentation by Jennifer Wright, Social Media Specialist at Bentley University, on March 2, 2016 attendees covered the basics of utilizing Twitter and LinkedIn for their research and professional activities, learned the ins-and-outs of social media, and how to leverage social media to promote their research and build an online network.
Donald M. Berwick, MD, MPP, FRCP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement and former Administrator of the Centers for Medicare & Medicaid Services, spoke at "The Innovator's Business" lecture series hosted by the Center for Integration of Science and Industry on October 19, 2015. Dr. Berwick's presentation on The Business of Healthcare reform: What it looks like and what we should do, was followed by a reception and continued discussion about the future of healthcare and the role of a business university in the healthcare space.
On May 19, 2015, 15 faculty and 1 alumni representative gathered for the annual retreat. Activities included a networking activity in which each attendee met every other attendee to brainstorm collaborative project ideas, in addition, they developed the overall mission of the Health TLN and identified multi-level barriers and facilitators to health research at Bentley.