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Upcoming Events

Controlling Costs and Improving Quality; Transforming Healthcare

Matt Day, FSA, MAAA, Senior Vice President of Network Payment Innovation and Contract Management, Blue Cross Blue Shield

Monday, September 23, 2019

6:30 pm | Jennison 212

Matt will talk about, and expand on, the recent Boston Globe article titled, "Blue Cross’s approach to paying doctors based on quality of care shows results, Harvard study finds." 

Health TLN fall seminar with Matt Day flyer
Dr. Danielle Hartigan and Dr. Chris Skipwith teaching course in healthcare

Multidisciplinary Studies in Healthcare Delivery Speakers

Join the students in the Health TLN sponsored course, Multidisciplinary Studies in Healthcare Delivery (ID 399), to hear from healthcare industry experts. All speakers will be at 6:30 pm unless otherwise noted in Jennison 134.

September 30, 2019 - Artificial Intelligence in Healthcare

  • Girish Venkatchaliah, Vice President of Data Strategy, Analytics and Machine Learning, athenahealth

October 7, 2019 - Technology in the Healthcare Business

  • Josh Hollander, Manager, Enterprise Practice Consulting, CareFirst Blue Cross Blue Shield

October 28, 2019 - Implementing Telemedicine into the Delivery System

  • Ken Accardi, CEO, Ankota & Shawn Farrell, Senior Vice President of Clinical Services, American Well

November 4, 2019 at 7:00 pm - Opioids and the Healthcare System 

  • Linda S. Kahn, Professor, Associate Vice Chair for Research, University at Buffalo

December 2, 2019 - Global Health Innovation

  • Sandra Butler, Senior Manager, Global Business Strategy, CAMTech
Past Events

Annual Retreat

May 10, 2019

Attended by more than 25 faculty and staff, this year's retreat focused on each attendee's current health-related projects in research or teaching, in process or being planned. Each person created a Science Fair-style poster about the project, presented the poster to a small group, "stepped back" to let colleagues discuss the project from their points of view and then came back together to discuss the next steps for the project. It was a highly productive day with a lot of great collaboration and discussion around the plethora of health-related projects happening around Bentley University.

Health TLN Annual Retreat
digital psychiatry workshop

Spring Workshop: Digital Psychiatry

April 25, 2019

Gary David, PhD and Dr. John Torous, MD, MBI hosted an informative session on digital psychiatry and Participatory Action Research and Design (PAR/D). They also discussed Dr. Torous's LAMP app and the work they are doing with the app around aligned experience design.

Watch Video

Spring Seminar: Learning to Adapt: Transition and Transformation at Catholic Health Services of Long Island

April 22, 2019

The healthcare industry is undergoing rapid and profound change. Catholic Health Services (CHS) is Long Island’s third largest employer with 18,000 employees and a multi-dimensional healthcare system including hospitals, nursing homes, physician practices, homeware and hospice. CHS is facing growing industry consolidation, a fiercely competitive environment, changes in the payment model and expanding regulatory pressures. In order to respond to these pressures, CHS is making the transition from an industrial era model of decision-making to a system that is designed to adapt.

Using the evolving CHS experience as a live case study, this session highlighted three features of the transition:

  • Purpose-Driven Leadership
  • Adaptive Learning
  • Resilient Design

We focused on ways in which leaders, change facilitators and system designers can promote resilience and adaptability in large, complex organizations.

Tom Bigda-Peyton is Vice-President of Organizational Development and Chief Learning Officer, Catholic Health Services of Long Island. He holds an Ed.D. from Harvard in Organizational Behavior and Intervention and is the author of two books, Safety Culture and From Innovation to Transformation: Moving Up the Curve in Ontario Healthcare.

Watch Video

Health TLN Visiting Scholar: Roland J. Thorpe, Jr., PhD

Visiting Scholar: Roland J. Thorpe, Jr., PhD

March 20-22, 2019

Thursday, March 21 Seminar: Building the Black Men's Health Project
Dr. Thorpe presented on how he built the Black Men's Health Project and other studies on Black Men's Health. From the Black Men's Health Project website, "The Black Men's Health Project" is the largest and most comprehensive initiative of its kind in U.S. history. The mission of the Black Men's Health Project is to gain a deeper understanding of the unique health challenges of Black men and develop culturally competent strategies and solutions to improve the health outcomes for Black men.

View the seminar video (must have Bentley credentials to view)

Dr. Roland J. Thorpe, Jr. is an Associate Professor of Health, Behavior and Society at the Johns Hopkins Bloomberg School of Public Health and Director of the Program for Research on Men's Health at the Hopkins Center for Health Disparities Solutions. We are honored to have Dr. Thorpe join us for 3 days in March when he will spend time on campus learning about our health related-research and initiatives, meet with faculty engaged in health-related research and discuss individual research projects and present formally to the Bentley community.

January 29, 2019 - Spring Seminar: Imputation of Race and Ethnicity in Health Insurance Claims

The State of Connecticut is currently populating an All Payers Claims Database (APCD) which will hold all healthcare claims data for residents of Connecticut. The APCD will be a valuable resource for the study of healthcare delivery, costs and outcomes. It is also a potential resource for the study of health disparities in Connecticut. However, since very few healthcare claims records include the race and ethnicity of the beneficiary (approximately 3%), their use for the study of health disparities is very limited. The imputation of race and ethnicity in these claims data would greatly increase the value of the data held in the APCD and may lead to better healthcare outcomes for CT residents. Currently no model exists to impute race and ethnicity in CT healthcare claims. This project aims to use previously existing CT birth records data held by the Department of Public Health (DPH) to produce an imputation model that can be used to impute race and ethnicity in CT healthcare claims, thereby greatly increasing the utility of the data in the CT APCD. In addition, the model created for this project can be then extended for use in other states, increasing the general utility of healthcare claims. (This is joint work with Robert Aseltine and Yishu Xue).

Ofer Harel, Ph.D. is a professor and Director of admission in the Department of Statistics and a (past) Principal Investigator in the Institute for Collaboration on Health, Intervention, and Policy (InCHIP) at the University of Connecticut. Dr. Harel has served as a biostatistical consultant nationally and internationally since 1997. Through his collaborative consulting, Dr. Harel has been involved with a variety of research fields including, but not limited to Alzheimer’s, diabetes, nutrition, HIV/AIDS, and alcohol and drug abuse prevention.

October 30, 2018 - Fall Seminar: Lahey Health: A Case Study on Continuous Process Improvement

Today’s healthcare systems are undergoing significant changes brought about by new government regulations, advances in technology and increasing patient awareness and education. Within this ever-changing healthcare environment, there are major efforts to constantly improve the processes with which patients are treated and cared for, both in terms of improving patient outcomes and lowering operating costs. Lahey Health provides an excellent example of how these process improvements take place on an ongoing basis throughout the organization.

Kristen Swain is a Project Manager of Performance Improvement Operations at Lahey Health. She is passionate about her work in process improvement in healthcare and understands the challenges of implementing change in the healthcare system. She takes a broad systems approach to her work.

Watch Video

October 23, 2018 - The Impostor Syndrome: Why Capable People Suffer from the Impostor Syndrome and How to Thrive in Spite of It

A seminar by Impostor Syndrome researcher, author, and speaker Dr. Valerie Young, entitled: Why Capable People Suffer from the Impostor Syndrome and How to Thrive in Spite of it. Geared towards those who experience the Impostor Syndrome as well as those who support/manage them, this dynamic session is packed full of practical strategies for interrupting needless self-doubt that limits contributions of capable people.

This program is brought to you by the Bentley University Valente Center for Arts & Sciences, Office of the Dean of Arts & Sciences, Human Resources, Center for Women and Business, Health Thought Leadership Network, and Office of Diversity and Inclusion.

October 3, 2018 - Fall Workshop: E-cigarettes, “Vaping,” “Juuling:” Awareness & Resources

Big Vape

Attendees learned about e-cigarettes, "vaping," "juuling," and how they are affecting Bentley students, how we can talk to students about them, resources on campus for faculty, staff, and students, and what the most recent research says about these devices.

Jessica Greher Traue, Director of Wellness and Prevention, presented and answered questions and Danielle Hartigan, Assistant Professor in Natural and Applied Sciences and Director of the Health TLN, presented the most recent research about e-cigarettes, “vaping,” and “juuling.”

September 21, 2018 - Far from the Tree

This event, sponsored by the Health TLN, began with a public screening of the recent documentary Far from the Tree, based on the 2012 bestseller book by Andrew Solomon. The film explores the complicated dynamics of families in which children have distinctive identities that are not shared with their parents (such as being gay, having certain types of disability, and having committed a violent crime).

After the film, there was a rich discussion with Joseph Stramondo and Leah Smith (moderated by Katie Lampley) that hit upon a range of topics: parenthood, love vs. acceptance of children, disability activism, health policy, their experiences with dwarfism. Watch the Q & A Session - at 38:00 Joseph and Leah respond to a question about their interactions with the healthcare system and patient experience in the healthcare system.

May 8, 2018 - 2018 Annual Retreat

The 4th Annual Bentley Health TLN Retreat took place on May 8th at the Forefront Center in Waltham, MA. The annual retreat provides members and invited guests the opportunity to connect for potential collaborative projects, continue collaborating on current projects, and receive multidisciplinary feedback on their work.

March 19, 2018 - Valente Center Visiting Scholar: Marianne Schmid Mast - Virtual Reality and Social Interactions

Marianne Schmid

What is the benefit of encountering virtual humans instead of real humans? Dr. Schmid Mast talked about the advantages of using virtual reality for the study of human social behavior and about the use of virtual reality for social skills training (e.g., public speaking, job interview). She has used immersive virtual reality in her research for more than 15 years to study how superiors interact with subordinates, how to empower women in leadership tasks, and how to make a better first impression in a job interview, to mention just a few examples. More recently, Dr. Schmid Mast has stated to use virtual reality for training of social skills. She presented some of her research and focus on the benefits and challenges of using virtual humans in immersive virtual reality for research and training.

Visiting Scholar hosted by Danielle Hartigan

March 14, 2018 - Spring Seminar: Utilizing Emerging Tech. for Design Research & Marketing

Seminar Utilizing Emerging TechnologyKevin Neumann, Alexa Copeland, and Jayson Sterba of e4h Environments for Health Architecture presented on how how emerging technology is used to shorten, aid, and enhance the design process. They discussed the way Architects and designers have historically presented, how they present today, and how they will in the future. Attendees learned about many different softwares and hardwares that sit at the forefront of innovation. During the presentation, attendees had an opportunity to use and experience virtual reality first hand. This presentation illustrated the way architects and designers use emerging technology and Virtual Reality to design, present, and market healthcare facilities.

February 2018 - Health TLN Visiting Scholar: Mohan Tanniru, PhD, MBA, MS

Mohan Tanniru

Dr. Tanniru joined us for two days in late February 2018.

While at Bentley, Dr. Tanniru: 

  • Attended Health TLN member's classes

  • Presented a seminar titled: Digital Leadership in Healthcare - An Enabling Leadership to Support Health Care Transformation (view a video of the seminar below) to the Bentley community and invited guests

  • Met with a range of faculty members that work in healthcare related research, and

  • Hosted a dinner/social event in the evening for faculty and invited guests.

Dr. Tanniru is a Professor of Management Information Systems in the Decision and Information Science Department of the School of Business Administration at Oakland University and a senior investigator at Henry Ford Health System. His research focuses on digital leadership in health care, looking at innovations in patient care delivery services enabled by advanced technology, and the effective strategies health care facilities have to use to incorporate these innovations in support of continuity of care inside and outside the hospital walls.

Watch Video

November 7, 2017 - Fall Seminar: Jon Burroughs - The Healthcare Consumer Revolution and its Impact on the Patient Experience

Jon Burroughs

Healthcare payers are engaging beneficiaries by shifting more risk onto them through defined contributions, high deductible insurance plans and health savings accounts (HSAs). This is causing ‘patients’ to think and act like ‘consumers’ who are making healthcare decisions based upon likely quality outcomes and cost and want access and modalities of care never before offered. Disruptive innovations such as retail outlets and e-medicine are changing how many (particularly millennials) seek care and domestic and international medical tourism encourage individuals to travel to high quality/low cost venues. Organizations that provide high touch/high quality/low cost services will excel and consumers will drive new innovations and investment that will ultimately enable consumers to be co-producers of their own service experience.

Jon Burroughs, MD, MBA, FACHE, FAAPL is President and CEO of The Burroughs Healthcare Consulting Network, Inc.

Watch Video

November 7, 2017 - Tips on Writing a Press Release

An hour information session that covered what a press release is, how to think about it, what the press does (and doesn’t) do with these, how to draft/write a press release, how to turn your academic research into a story, potential outlets, and the assistance/guidance our Marketing and Communications department offers. John McElhenny of the Marketing and Communications office led attendees in the session.

October 25, 2017 - How to Set Up a Google Scholar Account

The new page,, is designed to shine a light on faculty's scholarly achievements for our external audiences, as well as provide direct links to research resources. On the left hand menu, there are links to key research-related pages throughout the Bentley website and three buttons linking to research resources. One of these, “Faculty Publications,” is a link to Bentley’s Google Scholar page. The information comes directly from Google Scholar.

Google Scholar pages can only be created and updated by individual faculty. Thus, the Research Council encouraged all faculty to set up and maintain a Google Scholar account. Danielle Hartigan has generously offered her time to hold a tutorial session for faculty on setting up a Google Scholar page. If you attend, please bring your laptop, as Danielle will leave time for faculty to set up their account during the session.

September 26, 2017 - Workshop: Corporate Partners & Resources for Research

Interested in discussing projects that may be appealing to corporate prospects? Want to learn more about corporate partnerships? An informative workshop with Mary Davis (Director, Corporate Relations), Susan Richman (Director, Sponsored Programs), and Paul Carberry (Director, Foundation Relations) directed at having questions answered and being part of a larger discussion about faculty research connections and the ins-and-outs of corporate partnerships.

May 18, 2017 - 2017 Annual Retreat

The 3rd Annual Bentley Health TLN Retreat took place on May 18th at the Forefront Center in Waltham, MA. The annual retreat provides members and invited guests the opportunity to connect for potential collaborative projects, continue collaborating on current projects, and receive multidisciplinary feedback on their work.

April 19, 2017 - Workshop: Beginner's Guide to NIH Grants

Susan Richman, Director of Sponsored Programs, and Dr. Dhaval Dave, Stanton Research Professor of Economics, led an introductory workshop to NIH grants. Susan introduced the NIH and walked attendees through what it is, how to find an appropriate grant, and the grant application process from identification to submission. Dhaval spent the second half of the workshop going over what happens after the grant is submitted and provided an insider's perspective on review criteria and the review process. If you would like more information about the workshop or the NIH process, please contact Danielle Hartigan.

March 2017 - Health TLN Visiting Scholar: Anthony (Tony) Suchman, MD, MA, FACP

Tony Suchman

While on campus as a Health Thought Leadership Network visiting scholar, Dr. Suchman:

  • Presented a seminar titled: Tending the Space Between: Interdependence and the Relational Core of Integrated Health Systems (view a video of the seminar below)

  • Learned about Bentley's health-related research & initiatives

  • Attended a networking reception with local colleagues and Bentley faculty and staff

  • Advised multiple Bentley faculty members engaged in health-related research

Tony is a primary care physician, organizational consultant, and Clinical Professor of Medicine at the University of Rochester School of Medicine and Dentistry. Dr. Suchman's current work focuses on organizational change and how people can work together more effectively across all levels of health care.

Read Dr. Suchman's profile on the University of Rochester website, profile on Relationship Centered Health Care's website, & recent publications on Google Scholar.

Learn more about Relational Coordination.

Watch Video

November 16, 2016 - Workshop: Exploring Executive Education Opportunities

Faculty and staff worked interactively with Deb Kennedy and Lisa Dinsmore to identify synergies and opportunities available in Bentley’s Executive Education programs. For more information, contact Danielle Hartigan.

November 15, 2016 - Helen Donis-Keller: Genetic Passages: The Genotype Phenotype Project & The Picture of Diversity

An opening reception for Helen Donis Keller's Genetic Passages: The Genotype Phenotype Project with a short, informal program that invited dialogue and reflection on the themes of our common genetic heritage and our diverse individual identities embodied in this work of art.

As an artist and scientist for her entire adult life, Dr. Helen Donis-Keller, PhD, observes, investigates, and interprets the natural world. Her love of biology drives a desire to facilitate access to genetic ideas through visual art. The Genotype Phenotype Project originates from Dr. Donis-Keller’s research in human genetics and the human genome project. Dr. Donis-Keller is Professor of Biology and Art, Michael E. Moody Professor, at Olin College of Engineering.

Dr. Donna Blancero, PhD, briefly spoke on the themes of Dr. Donis-Keller’s art and how it relates to issues of diversity. Dr. Blancero ”demonstrates a commitment to inclusion and is seen as someone who consistently aligns themselves with individuals and organizations which are proven to do the same, or she finds a way to ensure that they do” (National Society of Hispanic MBAS). Dr. Blancero is Assistant Dean for Undergraduate Programs in Business and Associate Professor in Management, Bentley University, and Faculty, Latino Leadership Institute, UCLA.

Co-sponsored with the the Office of Diversity & Inclusion, the Bentley Library, and the Center for Integration of Science and Industry

November 3, 2016 - 2016 Bentley Research Colloquium: The Business of Healthcare: Research, Opportunity, and Innovation

This event showcased Bentley community’s research on “The Business of Healthcare: Research, Opportunity, and Innovation”. The schedule included a lunch with opening remarks and a great keynote speaker, short research presentations organized around four themes, a poster session for more interaction between presenters and the audience, closing remarks, and a pub night sponsored by the Research Council following the event.

Keynote Speaker: Bradford Hesse, National Cancer Institute's Health Communication and Informatics Research Branch

Four Themes

  • Innovation & Entrepreneurship

  • Systems & Information

  • Outcomes & Measures

  • Patients & Consumers

September 21, 2016 - Innovator's Business Series: How the world's most successful medicine was developed: The fusion of science, business, and policy

World's Most Successful Medicine Event

The development of the world’s most successful medicine (Humira) in Worcester exemplifies the power of effectively integrating science, business, and policy to develop therapies that change lives. Three critical contributors to this fusion will discuss this landmark success of translational science.

Joining in the discussion:

  • Governor Michael Dukakis    

  • Robert Anderson, LLM, Esq, CPA, Former General Council BASF BIOResearch

  • Robert Kamen, PhD, Former President BASF BIOResearch

  • Robert Coughlin, President & CEO Massachusetts Biotechnology Council

View a video of the event

Co-sponsored with the Center for Integration of Science and Industry

May 24, 2016 - 2016 Annual Retreat

The 2nd Annual Bentley Health TLN Retreat took place on Tuesday, May 24th 2016 at the Forefront Center in Waltham, MA. The event was well attended with 15 members and 1 guest attending the all day event focused around collaboration, Bentley’s Sponsored Programs office, and a productive discussion around the Health TLN’s direction for the upcoming fiscal year.

The annual retreat provides members and invited guests the opportunity to connect for potential collaborative projects, continue collaborating on current projects, and/or receive important multidisciplinary feedback on their work.

May 19, 2016 - Red Kool-Aid Blue Kool-Aid: How partisan politics and greed undermined the value of ObamaCare

Leonard Zwelling, M.D., M.B.A. spent the day with faculty and gave a seminar on how healthcare policy is made on May 19, 2016. Zwelling offered an animated and insightful account of the political process that created the Affordable Care Act. The event was held together with the Center for Integration of Science and Industry.

View Dr. Zwelling's new book on Amazon

April 27, 2016 - Health Research Skills Workshop: Health Databases 101

Dhaval Dave and Mingfei Li introduced attendees on April 27, 2016 to several popular health datasets, representing both consumers and providers, commonly used to conduct research on issues related to the healthcare sector. Through an interactive discussion, the workshop broadly covered the information contained in each of these datasets, how they can be accessed, their strengths and limitations, and examples of recent research based on these data. Contact Danielle Hartigan for a copy of the presentation and resources.

March 29, 2016 - Innovation in 21st Century Healthcare

sandra fenwickAs part of the Center for Integration of Science and Industry's "The Innovator's Business" lecture series, Sandra Fenwick spoke to members of Bentley's health community on March 29, 2016 about healthcare in the 21st century at Boston Children's Hospital where Fenwick is the President and Chief Executive Officer. The event was followed by a reception and lively discussion about business universities' contributions to healthcare innovation.

View a video of the symposium

March 2, 2016 - Health Research Skills Workshop: Social Media for Research 101

Featuring a presentation by Jennifer Wright, Social Media Specialist at Bentley University, on March 2, 2016 attendees covered the basics of utilizing Twitter and LinkedIn for their research and professional activities, learned the ins-and-outs of social media, and how to leverage social media to promote their research and build an online network.

October 19, 2015 - The Business of Healthcare Reform

The Business of Healthcare Reform

Donald M. Berwick, MD, MPP, FRCP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement and former Administrator of the Centers for Medicare & Medicaid Services, spoke at "The Innovator's Business" lecture series hosted by the Center for Integration of Science and Industry on October 19, 2015. Dr. Berwick's presentation on The Business of Healthcare reform: What it looks like and what we should do, was followed by a reception and continued discussion about the future of healthcare and the role of a business university in the healthcare space. 


May 19, 2015 - 2015 Annual Retreat

On May 19, 2015, 15 faculty and 1 alumni representative gathered for the annual retreat. Activities included a networking activity in which each attendee met every other attendee to brainstorm collaborative project ideas, in addition, they developed the overall mission of the Health TLN and identified multi-level barriers and facilitators to health research at Bentley.