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UX Certificate Faculty
Certificate Program Faculty
Greg Almquist, is the Principal at eXperient Interactive, an interactive and design agency in Boston, Mass. eXperient works with a range of companies, from Fortune 500s to start ups, to evaluate and create user experiences for web sites, applications, and other user-operated devices. Prior to eXperient, Gregg was Director of User Experience at H&R Block, where he founded and built the company’s User Experience Team and successfully integrated user-centered design into the development cycle. Gregg has also worked as a user experience specialist and information architect at leading design consultancies. Gregg is a member of the American Society for Information Science and Technology (ASIS&T), the Association of Computing Machinery (ACM), the Usability Professionals’ Association (UPA), and SIGCHI.
Bill Albert, PhD, is Executive Director of the User Experience Center at Bentley University. Albert brings more than 15 years of experience in user experience research and design to his role leading the center. He has expertise in user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy. Prior to joining Bentley, Albert was Director of User Experience at Fidelity Investments, Senior User Interface Researcher at Lycos, and Post-doctoral Research Scientist at Nissan Cambridge Basic Research. Albert is currently an adjunct professor in the graduate program in Human Factors in Information Design at Bentley University.
Albert has published and presented his research at more than 30 national and international conferences. He co-wrote (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (first edition 2008, second edition 2013). He also co-wrote (with Tom Tullis and Donna Tedesco), Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. Albert is Co-Editor in Chief of the Journal of Usability Studies.
Albert has been awarded prestigious fellowships through the University of California Santa Barbara and the Japanese Government for his research in human factors and spatial cognition. He received his BA and MA degrees from the University of Washington (Geographic Information Systems) and his PhD from Boston University (Spatial Cognition). He completed a post-doc at Nissan Cambridge Basic Research.
Vandhana Bhaskaran, is a passionate human-centered design leader with more than 15 years of experience in driving design-led business change. A firm believer in the power of design thinking to facilitate business transformation, she helps businesses identify and build on opportunities to continually improve customer experiences and employee engagement. She currently leads the User Experience and Design thinking competency for Emirates Airline, based in Dubai. Her specialties include service design, customer experience management, usability analysis and user experience design. She is also the co-host and mentor for Global Service Jams, a global network of service design aficionados across 50 cities, who all share a common passion for growing the field of service design and customer experience.
Shmuel Bollen has been working in the human factors field since 1997, when his research and design skills landed him a position at Bose as their first Intranet Webmaster. He is currently a Principal User Experience Designer at ACI Worldwide in Waltham, where he is the Lead UXD for risk management products used by merchants and financial institutions. His longstanding interest in the power of emotional engagement as a competitive advantage led him to develop a protocol for using psychophysiometric research in product design. Shmuel has also proposed a redesign of the safety information on the back of the American school bus, and has presented at several national conferences on this topic. He is a graduate of (and a mentor in) Bentley University's HFID program.
William Gribbons, PhD, is the academic director of the Information Design certificate program. He is also the director of the Human Factors in Information Design program at Bentley University. Gribbons was the driving force behind the Design and Usability Center, where he serves as senior consultant. He is a past President of the Boston Chapter of the Society for Technical Communication (STC), an associate fellow in the STC, and a member of the Technical Communication editorial board. Gribbons received his PhD in education and visual communication from the University of Maryland.
Bill Hartman, leads Essential’s efforts in product and service discovery and definition, mapping strategy opportunities and driving development agendas. He is an expert in the translation of user and channel inputs into design requirements to best support business goals. Prior to Essential, Bill worked as an independent consultant to clients in a number of industries. His past roles also include VP of Product Development at Fitch Worldwide, and Director in the User Experience group at Scient/Razorfish. He is a graduate of Davidson College (A.B.) and the Institute of Design/Illinois Institute of Technology (M.Des.).
Sarah Johnson has worked as content strategist and online writer for over fifteen years for companies such as TIAA, Fidelity Investments, and Bank of America. As a leader in the content strategy team at TIAA, Sarah works to provide education and support about content strategy, extend the boundaries of what content strategy means within a larger UX environment, and develop thought leadership for content strategy as an area of expertise and leadership within an organization.
Demetrios Karis has been researching, designing, and evaluating consumer products and services for over 25 years at Verizon Wireless, Verizon Telecom, GTE, Grumman Aircraft Systems, and the University of Illinois. He helped design GTE Airfone and several speech-based systems, and then for ten years led the SuperPages.com user interface group at GTE Labs, where he established a program for developing a comprehensive understanding of the user experience. Demetrios also worked on the Verizon broadband customer experience, from DSL installation to the use of value-added services such as online backup and sharing and gaming. Demetrios established and led the User Experience team at the Verizon Wireless LTE Innovation Center, and also worked on smartphone user experience, mobile phone applications and accessibility. He has published dozens of articles in diverse areas, including autobiographical memory, cognitive psychophysiology, automation using speech recognition, human factors, and usability evaluation methodologies. Demetrios received a B.A. in Psychology from Swarthmore College, a PhD in experimental psychology from Cornell University, and an NIMH postdoctoral fellowship at the University of Illinois. He is now an independent consultant.
James McElroy is a Senior Manager of User Experience (UX) at Autodesk, where he is responsible for the interaction design and user assistance of Autodesk’s infrastructure modeling tools. James has more than 14 years of experience building and leading UX teams in a diverse range of industries including consumer electronics, consumer web sites, web applications, network management tools, and CAD software. Prior to joining Autodesk, James was the first hire into Bose Corporation’s first UX team, where he received a patent for his work on an innovative handheld touchscreen controller. James founded and directed the first Monster.com usability research team and usability studio, and led the first UX design consistency/standards project for EMC Software's largest product. James is active in the UX community and regularly presents at a number of local and national conferences. James has an undergraduate degree in Mechanical Engineering Design from WPI and was one of the first graduates of the Human Factors in Information Design master’s degree program at Bentley University.
Jen McGinn is a Senior Director of User Experience at Veracode | CA, based in Burlington, MA, where she leads a team of twelve UX and UA professionals. She's been designing and conducting user research activities since 2003, having been a user researcher at Sun Microsystems, Nokia, and Oracle. Jen presents regularly at regional and international UX conferences, and has co-led the group mentoring activities at the Boston UXPA conference since 2012. She has published and presented on a variety of topics, such as persona development, presenting research results, conducting heuristic evaluation, focus groups, severity rating scales, interactive journey maps, UX strategy, and how to incorporate user research into Agile development environments. Jen holds a BS in Information Systems from UMBC and a MS in Human Factors from Bentley University.
Peter McNally is a Senior Usability Consultant at the User Experience Center. Pete has more than 20 years of experience in Usability, Information Architecture, Accessibility, and Software Engineering. He has designed and evaluated user interfaces in the healthcare, financial services, government, education, energy, manufacturing, defense, and electronics industries. Prior to joining the center, Pete was a Principal Consultant in the CSC User Experience practice, Senior User Experience Architect at HP Enterprise Services, Research Officer at University of Hertfordshire, and Senior Software Engineer at 3M Health Information Systems. Peter holds a BS in Computer Science from Northeastern University and a MS in Computer Science from Rensselaer Polytechnic Institute (RPI). He is a member of the International Usability Professionals' Association (UPA), ACM CHI, Boston UPA, and Boston CHI.
Kirsten Robinson is Director of User Experience at Brightcove. She has worked in the user experience field since 1999, when she became an information architect at Dynamic Diagrams, a design and visualization consultancy. She has held UX individual contributor and leadership positions at The MathWorks, Endeca, and Oracle. She considers herself a generalist, with interests in user research, design, and evaluation of complex user interfaces. She loves to use visualization techniques to brainstorm, explore information, and communicate. She is a frequent presenter at Boston-area UX events and has contributed to several books. Kirsten holds a MS in Human Factors in Information Design from Bentley and a BA in Cognitive Science from Brown.
Elizabeth Rosenzweig has worked as a consultant and employee in several major corporations for 25 years. Her experience includes design and development, ranging from website and, applications, to hardware products and technology development. Elizabeth has completed projects for many major corporations as well as academic institutions. Elizabeth holds four patents in intelligent user interface design. Elizabeth is Founder and Director of World Usability Day, which she started on 2004 after her term as President of Usability Professionals Association was completed. World Usability Day has grown to include 44 countries with more than 180 events. Elizabeth frequently publishes in industry journals, has written chapters in 3 published books and presents lectures at conferences around the world.
Baruch Sachs built and continues to lead the UX Consulting practice at Pegasystems, pushing for a sweeping transformation of UX in the Enterprise space. As a hands on leader and consultant he has designed and built hundreds of applications for large organizations using 3rd party vendor tools and has seen first hand the opportunities and challenges that come with it.
Fiona Tranquada is a Senior Usability Consultant at the User Experience Center. She has spent more than 10 years improving the user experience through usability, user-centered design, and technical writing. Her experience includes managing usability projects for clients across many industries including education, financial services, healthcare, e-commerce, and mobile technologies. Fiona recently co-authored (with Tom Tullis and Marisa Siegel) the Presentation of Information chapter in the second edition of theHandbook of Human Factors in Web Design. She holds a BA in Professional Writing and Creative Writing from Carnegie Mellon University and a MS in Human Factors in Information Design from Bentley University. She is Secretary for the Boston chapter of the International Usability Professionals' Association, and a member of Boston CHI, the Human Factors and Ergonomics Society, and HIMSS.
Robert A. Virzi
Robert A. Virzi is a Senior User Experience Designer with more than 25 years of experience creating user interfaces and conducting user-centered research, including: heuristic reviews, usability testing, performance testing, card sorting, low-fidelity prototyping, remote testing, ethnographic analysis, contextual inquiry, competitive analysis, survey creation, and statistics. Bob was a Principal Member of Technical Staff at Verizon Wireless where he delivered user interface designs and customer research for mobile applications on a broad array of devices. Earlier, Bob was Technical Lead at Verizon and GTE Labs where he led lab and field evaluations optimizing the end-to-end user experience for all broadband products and services. With more than 25 peer-reviewed papers and 10 US Patents, Dr. Virzi is internationally recognized as a contributor to the usability profession and industry. Bob received his PhD in Experimental Psychology from Johns Hopkins University.
Chauncey Wilson has spent more than 20 years as an engineering psychologist, user interface designer, usability engineer, and product development manager. His academic background includes a physics degree and graduate training in social psychology, human factors engineering, and statistics. His consulting clients have included Microsoft, FEDEX, Lotus, Reuters, and 3COM. He is past president of the Northern New England chapter of the Society for Technical Communication (STC) and the STC Usability SIG, and member of the Usability Professionals' Association, the Human Factors and Ergonomics Society, and the ACM SIGCHI. He co-wrote The Usability Engineering Framework for Product Design and Evaluation in the handbook of HCI and has presented on the psychology of victimization, research ethics, cyberlaw, usability methods, web design, and documentation usability.
Minmin Yang is currently working as a UX Design Lead at Amazon Web Services. She has led the UX of a brand new product from the beginning to the launch recently and manages/mentors other designers at Amazon. She has over 10 years of hands-on experience in both design and research including creating vision designs, prototyping at all fidelity levels, and delivering design specs for scrum teams, creating data visualization, conducting customer research by interviews and focus groups, creating personas and journey maps, run usability tests and surveys, etc. Before Amazon, she also worked at Verizon, Autodesk, and Constant Contact. Minmin received her Ph.D. in Human-Computer Interaction at Rice University.
Bill Albert, PhD, is Executive Director of the User Experience Center at Bentley University. Bill brings more than 15 years of experience in human factors, usability, and user research to his role leading the center. Bill has expertise in user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy. Prior to joining Bentley, Bill was director of user experience at Fidelity Investments, senior user interface researcher at Lycos, and post-doctoral research scientist at Nissan Cambridge Basic Research. Bill is also an adjunct professor in the graduate program in Human Factors in Information Design at Bentley University. Bill has published and presented his research at more than thirty national and international conferences. He co-authored (with Tom Tullis) the first ever book on usability metrics, Measuring the User Experience (2008, 2013). He co-authored (with Tom Tullis and Donna Tedesco), Beyond the Usability Lab (2010). He is co-editor in Chief of the Journal of Usability Studies since 2009. He received his PhD from Boston University. He completed a Post-Doc at Nissan Cambridge Basic Research.
Debbie Cook is an Experience Research Manager at WW (formerly Weight Watchers) in New York City. She has over 15 years experience with user-centered research and design techniques that span the product development life cycle. During her 11-year tenure at MathWorks, Debbie worked as a Manager and Principal UX Specialist conducting user research, influencing UX strategy and helping grow the over 70 strong UX group. Prior to MathWorks, Debbie worked as a Manager at Bloomberg L.P. where she led a team of UX professionals and programmers tasked with designing and delivering internal software applications. Debbie holds a BS in Business Management from TCNJ, as well as an MS in Human Factors in Information Design and an MBA from Bentley University. In addition to teaching at Bentley’s UX Boot Camp, Debbie has co-led UXPA workshops on usability testing and collaborative task analysis.
William Gribbons, PhD, is the academic director of the Information Design certificate program. He is also the director of the Human Factors in Information Design program at Bentley College. Gribbons was the driving force behind the Design and Usability Center, where he serves as senior consultant. He is a past President of the Boston Chapter of the Society for Technical Communication (STC), an associate fellow in the STC, and a member of the Technical Communication editorial board. Gribbons received his PhD in education and visual communication from the University of Maryland.
Bill Hartman is a senior consultant and group leader at Essential Design — a research, strategy, and development firm in Boston. He is a frequent guest lecturer at Bentley and has a broad background in user-centered design. Bill especially enjoys the translation of user and channel inputs into design requirements, and has a particular interest in participatory design research methods that yield compelling, differentiated solutions for products and interactive systems. Prior to joining Essential, Bill worked as an independent consultant to a number of clients and industries. His past roles also include Vice President of Product Development at Fitch Worldwide, and Director in the User Experience group at Scient Corporation. Bill has helped organizations develop interactive systems for wide-ranging consumer and B2B applications. Select clients include: Dell, Ford Motor Company, DaimlerChrysler, Toyota Financial Services, Discover Card, State Street Bank, Aetna USHealthcare, Time Warner Cable, Baxter Healthcare, Genzyme, Haemonetics, WrightLine, PatientKeeper, Shure, Altec Lansing, Harvard University, Crown Equipment Corporation, and the AARP. Bill is a graduate of Davidson College (A.B.) and the Institute of Design/Illinois Institute of Technology (M.Des.).
Meena Kothandaraman has more than 13 years of experience in usability related tasks that encompass key aspects of the design life cycle: data gathering, task analysis, interface design, prototyping and usability testing. She has effectively applied these techniques to products ranging from software applications design to web-to-wireless products. Meena has also promoted the importance of customer experience and has related this concept back to the key return-on-investment factors. She has contributed to articles on this content from Forrester Research and InfoWorld. Meena has taught classes on web design and usability testing, and facilitated design workshops implementing the "white room" concept for creative problem solving. Previously, she managed the customer experience team at Scient Corporation, and worked as a consultant with Human Factors International and Cambridge Technology Partners. She now consults independently in addition to teaching at Bentley. Meena holds a Master's Degree in User Centered Behavior and Design from Syracuse University.
If you have any questions about any of the Programs please contact Shannon Shea (email@example.com or 781-891-3167)