UX Certificate Faculty
Our faculty represent some of the sharpest minds in the UX field.
Gregg Almquist, is the Principal at eXperient Interactive, an interactive and design agency in Boston, Mass. eXperient works with a range of companies, from Fortune 500s to start ups, to evaluate and create user experiences for web sites, applications, and other user-operated devices. Prior to eXperient, Gregg was Director of User Experience at H&R Block, where he founded and built the company’s User Experience Team and successfully integrated user-centered design into the development cycle. Gregg has also worked as a user experience specialist and information architect at leading design consultancies. Gregg is a member of the American Society for Information Science and Technology (ASIS&T), the Association of Computing Machinery (ACM), the Usability Professionals’ Association (UPA), and SIGCHI.
Bill Albert, PhD, is Executive Director of the User Experience Center at Bentley University. Albert brings more than 15 years of experience in user experience research and design to his role leading the center. He has expertise in user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy. Prior to joining Bentley, Albert was Director of User Experience at Fidelity Investments, Senior User Interface Researcher at Lycos, and Post-doctoral Research Scientist at Nissan Cambridge Basic Research. Albert is currently an adjunct professor in the graduate program in Human Factors in Information Design at Bentley University.
Albert has published and presented his research at more than 30 national and international conferences. He co-wrote (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (first edition 2008, second edition 2013). He also co-wrote (with Tom Tullis and Donna Tedesco), Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. Albert is Co-Editor in Chief of the Journal of Usability Studies.
After providing technical support for hard-to-use systems for a number of years, Dan Berlin discovered the world of user experience (UX) when he sat as a participant in a usability study. That’s when he quit his job and went full-time to Bentley University to earn an MBA and an MS in Human Factors in Information Design. During his 13+ year UX career, Dan has lived the agency life and spent 10 of those years building the research team and practice at Mad*Pow, an experience design agency in New England. He recently started Watch City Research, a UX research consultancy in Waltham, where he focuses on usability research in different product domains. He served on the UXPA Boston Board of Directors for eight years and served as the submission chairperson for their annual conference from 2012 to 2021. Dan is the editor of “97 Things Every UX Practitioner Should Know,” a book of UX essays from 97 different authors. He’s also on the Board of Directors for the Waltham Land Trust and can often be found kayaking along the Charles River or hiking with his dog, Shadow.
Vandhana Bhaskaran is a passionate human-centered design leader with more than 15 years of experience in driving design-led business change. A firm believer in the power of design thinking to facilitate business transformation, she helps businesses identify and build on opportunities to continually improve customer experiences and employee engagement. She currently leads the User Experience and Design thinking competency for Emirates Airline, based in Dubai. Her specialties include service design, customer experience management, usability analysis and user experience design. She is also the co-host and mentor for Global Service Jams, a global network of service design aficionados across 50 cities, who all share a common passion for growing the field of service design and customer experience.
Shmuel Bollen has been working in the human factors field since 1997 when his research and design skills informed his work at Bose Corporation as their first Intranet Webmaster. He is currently a Senior Product Manager, caring for athenahealth's design system. His long-standing interest in the power of emotional engagement as a competitive advantage led him to develop a method for using psychophysiometric research in product design. Shmuel has also proposed a redesign of the safety information on the back of the American school bus, and has presented at several national conferences on this topic. He is a graduate of (and a mentor in) Bentley University's HFID program.
William Gribbons, PhD, is the academic director of the Information Design certificate program. He is also the director of the Human Factors in Information Design program at Bentley University. Gribbons was the driving force behind the Design and Usability Center, where he serves as senior consultant. He is a past President of the Boston Chapter of the Society for Technical Communication (STC), an associate fellow in the STC, and a member of the Technical Communication editorial board. Gribbons received his PhD in education and visual communication from the University of Maryland.
Bill Hartman, leads Essential’s efforts in product and service discovery and definition, mapping strategy opportunities and driving development agendas. He is an expert in the translation of user and channel inputs into design requirements to best support business goals. Prior to Essential, Bill worked as an independent consultant to clients in a number of industries. His past roles also include VP of Product Development at Fitch Worldwide, and Director in the User Experience group at Scient/Razorfish. He is a graduate of Davidson College (A.B.) and the Institute of Design/Illinois Institute of Technology (M.Des.).
Sarah Johnson has worked as content strategist and online writer for over fifteen years for companies such as TIAA, Fidelity Investments, and Bank of America. As a leader in the content strategy team at TIAA, Sarah works to provide education and support about content strategy, extend the boundaries of what content strategy means within a larger UX environment, and develop thought leadership for content strategy as an area of expertise and leadership within an organization.
Demetrios Karis has been researching, designing, and evaluating consumer products and services for over 25 years at Verizon Wireless, Verizon Telecom, GTE, Grumman Aircraft Systems, and the University of Illinois. He helped design GTE Airfone and several speech-based systems, and then for ten years led the SuperPages.com user interface group at GTE Labs, where he established a program for developing a comprehensive understanding of the user experience. Demetrios also worked on the Verizon broadband customer experience, from DSL installation to the use of value-added services such as online backup and sharing and gaming. Demetrios established and led the User Experience team at the Verizon Wireless LTE Innovation Center, and also worked on smartphone user experience, mobile phone applications and accessibility. He has published dozens of articles in diverse areas, including autobiographical memory, cognitive psychophysiology, automation using speech recognition, human factors, and usability evaluation methodologies. Demetrios received a B.A. in Psychology from Swarthmore College, a PhD in experimental psychology from Cornell University, and an NIMH postdoctoral fellowship at the University of Illinois. He is now an independent consultant and for the last several years has been doing volunteer UX research for the MA Trial Court. Every fall in his Field Methods course he now supervises student projects with the Trial Court.
Shipra Kayan has spent the last 15 years in UX leadership roles, most recently building a UX research function at Upwork. She is passionate about building inclusive, engaged and effective design teams, especially when they are not physically co-located. She is currently working with distributed product and design teams to facilitate remote design studios and sprints. Shipra has a Masters in HCI from Carnegie Mellon University.
James McElroy is a Senior Manager of User Experience (UX) at Autodesk, where he is responsible for the interaction design and user assistance of Autodesk’s infrastructure modeling tools. James has more than 14 years of experience building and leading UX teams in a diverse range of industries including consumer electronics, consumer web sites, web applications, network management tools, and CAD software. Prior to joining Autodesk, James was the first hire into Bose Corporation’s first UX team, where he received a patent for his work on an innovative handheld touchscreen controller. James founded and directed the first Monster.com usability research team and usability studio, and led the first UX design consistency/standards project for EMC Software's largest product. James is active in the UX community and regularly presents at a number of local and national conferences. James has an undergraduate degree in Mechanical Engineering Design from WPI and was one of the first graduates of the Human Factors in Information Design master’s degree program at Bentley University.
Jen McGinn is a Senior Director of Product Design at VMware, where she leads a global team of UX professionals. She's been leading teams, designing, and conducting user research activities since 2003 at Sun Microsystems, Nokia, Oracle, CA Technologies, and Veracode. Jen presents regularly at regional and international UX conferences, and has co-led the group mentoring activities at the Boston UXPA conference since 2012. She has published and presented on a variety of topics, such as persona development, presenting research results, conducting heuristic evaluation, focus groups, severity rating scales, interactive journey maps, UX strategy, and how to incorporate user research into Agile development environments. Jen holds a BS in Information Systems from UMBC and a MS in Human Factors from Bentley University.
Allie Miller is a User Experience Researcher at Google. She currently leads mixed methods research for Firebase’s Developer Experience team, while also volunteering on civic and non-profit social impact research. With over 8 years working in UX, she loves combining her interests of research, writing, and design to craft excellent user experiences. She received a BS in Communications from Cornell University and a MS in Human Factors in Information Design from Bentley University.
Peter McNally is a Senior Consultant at the User Experience Center. Pete has more than 20 years of experience in usability, information architecture, accessibility, and software engineering. His current areas of interest include the intersection of user experience (UX) and customer experience (CX), universal design, voice UX, and the internet of things (IoT).
Pete holds a Bachelor of Science in Computer Science from Northeastern University and a Master of Science in Computer Science from Rensselaer Polytechnic Institute (RPI). He holds a CPACC (Certified Professional in Accessibility Core Competencies) certification from the International Association of Accessibility Professionals (IAAP). He is a member of the International User Experience Professionals Association (UXPA), Boston UXPA, Boston CHI, and IAAP.
Darrell is a mixed methods UX Researcher at Google, where he leads research on behalf of the company's employee-equipment operations and services teams. Darrell is also an adjunct professor in the HFID program at Bentley.
Darrell holds a PhD in Psychology from Northeastern University, where he designed and conducted experiments to investigate human language processing. He has been a speaker and invited guest at several universities and UX conferences. He is passionate about teaching research-related topics, particularly to students who don't have a background in methodologies and statistics.
Kirsten Robinson is Director of Product Design at BitSight Technologies. She has worked in the user experience field since 1999, when she became an information architect at Dynamic Diagrams, a design and visualization consultancy. She has held UX individual contributor and leadership positions at The MathWorks, Endeca, Oracle, and Brightcove. She considers herself a generalist, with interests in user research, design, and evaluation of complex user interfaces. She loves to use visualization techniques to brainstorm, explore information, and communicate. She is a frequent presenter at Boston-area UX events and has contributed to several books. Kirsten holds an MS in Human Factors in Information Design from Bentley and a BA in Cognitive Science from Brown.
Fiona Tranquada is a UX Manager at The MathWorks where she leads a team of researchers and designers who support a wide variety of web and mobile applications. She has more than 15 years of experience in user research and user-centered design and has presented on these topics at conferences around the world. She drew on her extensive research experience to co-write (with Donna Tedesco) “The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research” in 2013. Fiona holds a BA in Professional Writing from Carnegie Mellon University and an MS in Human Factors in Information Design from Bentley.
Minmin Yang is currently working as Head of UX Design at Amazon Web Services. She has led the UX of a brand new product from the beginning to the launch recently and manages/mentors other designers at Amazon. She has over 10 years of hands-on experience in both design and research including creating vision designs, prototyping at all fidelity levels, and delivering design specs for scrum teams, creating data visualization, conducting customer research by interviews and focus groups, creating personas and journey maps, run usability tests and surveys, etc. Before Amazon, she also worked at Verizon, Autodesk, and Constant Contact. Minmin received her Ph.D. in Human-Computer Interaction at Rice University.