UX Certificate Faculty
Our faculty represent some of the sharpest minds in the UX field.
Greg Almquist, is the Principal at eXperient Interactive, an interactive and design agency in Boston, Mass. eXperient works with a range of companies, from Fortune 500s to start ups, to evaluate and create user experiences for web sites, applications, and other user-operated devices. Prior to eXperient, Gregg was Director of User Experience at H&R Block, where he founded and built the company’s User Experience Team and successfully integrated user-centered design into the development cycle. Gregg has also worked as a user experience specialist and information architect at leading design consultancies. Gregg is a member of the American Society for Information Science and Technology (ASIS&T), the Association of Computing Machinery (ACM), the Usability Professionals’ Association (UPA), and SIGCHI.
Bill Albert, PhD, is Executive Director of the User Experience Center at Bentley University. Albert brings more than 15 years of experience in user experience research and design to his role leading the center. He has expertise in user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy. Prior to joining Bentley, Albert was Director of User Experience at Fidelity Investments, Senior User Interface Researcher at Lycos, and Post-doctoral Research Scientist at Nissan Cambridge Basic Research. Albert is currently an adjunct professor in the graduate program in Human Factors in Information Design at Bentley University.
Albert has published and presented his research at more than 30 national and international conferences. He co-wrote (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (first edition 2008, second edition 2013). He also co-wrote (with Tom Tullis and Donna Tedesco), Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies in 2010. Albert is Co-Editor in Chief of the Journal of Usability Studies.
Albert has been awarded prestigious fellowships through the University of California Santa Barbara and the Japanese Government for his research in human factors and spatial cognition. He received his BA and MA degrees from the University of Washington (Geographic Information Systems) and his PhD from Boston University (Spatial Cognition). He completed a post-doc at Nissan Cambridge Basic Research.
After seven years providing technical support for hard-to-use interfaces, Dan found his calling when he sat as a participant in a usability study. He quit his job and enrolled in the MBA+MS in Human Factors in Information Design program at Bentley University. After graduating from Bentley, Dan spent two years at an interactive agency performing usability and neuromarketing research studies. Dan was on the education committee for UXPA International for 2012 & 2013, oversaw the conference schedule for UXPA Boston from 2011-2019, served on the UXPA Boston Board of Directors between 2012-2018, and is the immediate past president of the UXPA Boston chapter. He holds a BA in Psychology from Brandeis University and is particularly interested in visual space perception, Frank Zappa, kayaking, and driving his MINI (Doreen). Dan is currently senior vice president of experience research at Mad*Pow, an experience design agency in Portsmouth, NH and Boston, MA.
Vandhana Bhaskaran is a passionate human-centered design leader with more than 15 years of experience in driving design-led business change. A firm believer in the power of design thinking to facilitate business transformation, she helps businesses identify and build on opportunities to continually improve customer experiences and employee engagement. She currently leads the User Experience and Design thinking competency for Emirates Airline, based in Dubai. Her specialties include service design, customer experience management, usability analysis and user experience design. She is also the co-host and mentor for Global Service Jams, a global network of service design aficionados across 50 cities, who all share a common passion for growing the field of service design and customer experience.
Shmuel Bollen has been working in the human factors field since 1997, when his research and design skills landed him a position at Bose as their first Intranet Webmaster. He is currently a Principal User Experience Designer at ACI Worldwide in Waltham, where he is the Lead UXD for risk management products used by merchants and financial institutions. His longstanding interest in the power of emotional engagement as a competitive advantage led him to develop a protocol for using psychophysiometric research in product design. Shmuel has also proposed a redesign of the safety information on the back of the American school bus, and has presented at several national conferences on this topic. He is a graduate of (and a mentor in) Bentley University's HFID program.
Todd Chapin has been a Conversational Designer for over 20 years and is currently at Speech-Soft. Previously, he’s been Director of UX at Pillo Health, building a home healthcare companion to help people age in place and stay connected to their healthcare team and family and friends. Additionally, he’s been Director of Product Management at Audible discovering how Audible members want to use Alexa and at Director of Product & Member Experience Zipcar, working across the whole car-sharing device. Active within the Boston area UX community, Todd was Chair of BostonCHI for ten years and is still on the Steering Committee. Todd holds an M.S. in Human Factors Engineering and a B.S. in Engineering Psychology from Tufts University.
William Gribbons, PhD, is the academic director of the Information Design certificate program. He is also the director of the Human Factors in Information Design program at Bentley University. Gribbons was the driving force behind the Design and Usability Center, where he serves as senior consultant. He is a past President of the Boston Chapter of the Society for Technical Communication (STC), an associate fellow in the STC, and a member of the Technical Communication editorial board. Gribbons received his PhD in education and visual communication from the University of Maryland.
Bill Hartman, leads Essential’s efforts in product and service discovery and definition, mapping strategy opportunities and driving development agendas. He is an expert in the translation of user and channel inputs into design requirements to best support business goals. Prior to Essential, Bill worked as an independent consultant to clients in a number of industries. His past roles also include VP of Product Development at Fitch Worldwide, and Director in the User Experience group at Scient/Razorfish. He is a graduate of Davidson College (A.B.) and the Institute of Design/Illinois Institute of Technology (M.Des.).
Sarah Johnson has worked as content strategist and online writer for over fifteen years for companies such as TIAA, Fidelity Investments, and Bank of America. As a leader in the content strategy team at TIAA, Sarah works to provide education and support about content strategy, extend the boundaries of what content strategy means within a larger UX environment, and develop thought leadership for content strategy as an area of expertise and leadership within an organization.
Demetrios Karis has been researching, designing, and evaluating consumer products and services for over 25 years at Verizon Wireless, Verizon Telecom, GTE, Grumman Aircraft Systems, and the University of Illinois. He helped design GTE Airfone and several speech-based systems, and then for ten years led the SuperPages.com user interface group at GTE Labs, where he established a program for developing a comprehensive understanding of the user experience. Demetrios also worked on the Verizon broadband customer experience, from DSL installation to the use of value-added services such as online backup and sharing and gaming. Demetrios established and led the User Experience team at the Verizon Wireless LTE Innovation Center, and also worked on smartphone user experience, mobile phone applications and accessibility. He has published dozens of articles in diverse areas, including autobiographical memory, cognitive psychophysiology, automation using speech recognition, human factors, and usability evaluation methodologies. Demetrios received a B.A. in Psychology from Swarthmore College, a PhD in experimental psychology from Cornell University, and an NIMH postdoctoral fellowship at the University of Illinois. He is now an independent consultant.
James McElroy is a Senior Manager of User Experience (UX) at Autodesk, where he is responsible for the interaction design and user assistance of Autodesk’s infrastructure modeling tools. James has more than 14 years of experience building and leading UX teams in a diverse range of industries including consumer electronics, consumer web sites, web applications, network management tools, and CAD software. Prior to joining Autodesk, James was the first hire into Bose Corporation’s first UX team, where he received a patent for his work on an innovative handheld touchscreen controller. James founded and directed the first Monster.com usability research team and usability studio, and led the first UX design consistency/standards project for EMC Software's largest product. James is active in the UX community and regularly presents at a number of local and national conferences. James has an undergraduate degree in Mechanical Engineering Design from WPI and was one of the first graduates of the Human Factors in Information Design master’s degree program at Bentley University.
Jen McGinn is the Director of User Experience at CloudHealth by VMware in Boston, where she leads a global team of UX professionals. She's been leading teams, designing, and conducting user research activities since 2003 at Sun Microsystems, Nokia, Oracle, CA Technologies, and Veracode. Jen presents regularly at regional and international UX conferences, and has co-led the group mentoring activities at the Boston UXPA conference since 2012. She has published and presented on a variety of topics, such as persona development, presenting research results, conducting heuristic evaluation, focus groups, severity rating scales, interactive journey maps, UX strategy, and how to incorporate user research into Agile development environments. Jen holds a BS in Information Systems from UMBC and a MS in Human Factors from Bentley University.
Shipra Kayan has spent the last 15 years in UX leadership roles, most recently building a UX research function at Upwork. She is passionate about building inclusive, engaged and effective design teams, especially when they are not physically co-located. She is currently working with distributed product and design teams to facilitate remote design studios and sprints. Shipra has a Masters in HCI from Carnegie Mellon University.
Peter McNally is a Senior Consultant at the User Experience Center. Pete has more than 20 years’ experience in usability, information architecture, accessibility, and software engineering. His current areas of interests include the intersection of user experience (UX) and customer experience (CX), universal design, voice UX, and internet of things (IoT).
Regardless of the area or technology, Pete always focuses on the human at the end of the product, so they can have the most seamless and engaging experience. He has worked with users and designed digital experiences in the financial services, healthcare, government, education, energy, manufacturing, defense, and electronics industries.
Prior to joining the center, Pete was a Principal Consultant in the CSC User Experience Practice, Senior User Experience Architect at HP Enterprise Services, Research Officer at University of Hertfordshire in the UK, and Senior Software Engineer at 3M Health Information Systems.
Pete holds a Bachelor of Science in Computer Science from Northeastern University and a Master of Science in Computer Science from Rensselaer Polytechnic Institute (RPI). He holds a CPACC (Certified Professional in Accessibility Core Competencies) certification from the International Association of Accessibility Professionals (IAAP). He is a member of the International User Experience Professionals' Association (UXPA), Boston UXPA, Boston CHI, and IAAP.
Kirsten Robinson is Director of User Experience at Brightcove. She has worked in the user experience field since 1999, when she became an information architect at Dynamic Diagrams, a design and visualization consultancy. She has held UX individual contributor and leadership positions at The MathWorks, Endeca, and Oracle. She considers herself a generalist, with interests in user research, design, and evaluation of complex user interfaces. She loves to use visualization techniques to brainstorm, explore information, and communicate. She is a frequent presenter at Boston-area UX events and has contributed to several books. Kirsten holds a MS in Human Factors in Information Design from Bentley and a BA in Cognitive Science from Brown.
Elizabeth Rosenzweig has worked as a consultant and employee in several major corporations for 25 years. Her experience includes design and development, ranging from website and, applications, to hardware products and technology development. Elizabeth has completed projects for many major corporations as well as academic institutions. Elizabeth holds four patents in intelligent user interface design. Elizabeth is Founder and Director of World Usability Day, which she started on 2004 after her term as President of Usability Professionals Association was completed. World Usability Day has grown to include 44 countries with more than 180 events. Elizabeth frequently publishes in industry journals, has written chapters in 3 published books and presents lectures at conferences around the world.
Baruch Sachs built and continues to lead the UX Consulting practice at Pegasystems, pushing for a sweeping transformation of UX in the Enterprise space. As a hands on leader and consultant he has designed and built hundreds of applications for large organizations using 3rd party vendor tools and has seen first hand the opportunities and challenges that come with it.
Fiona Tranquada is a UX Manager at The MathWorks where she leads a team of researchers and designers who support a wide variety of web and mobile applications. She has more than 15 years of experience in user research and user-centered design and has presented on these topics at conferences around the world. She drew on her extensive research experience to co-write (with Donna Tedesco) “The Moderator’s Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research” in 2013. Fiona holds a BA in Professional Writing from Carnegie Mellon University and an MS in Human Factors in Information Design from Bentley.
Minmin Yang is currently working as a UX Design Lead at Amazon Web Services. She has led the UX of a brand new product from the beginning to the launch recently and manages/mentors other designers at Amazon. She has over 10 years of hands-on experience in both design and research including creating vision designs, prototyping at all fidelity levels, and delivering design specs for scrum teams, creating data visualization, conducting customer research by interviews and focus groups, creating personas and journey maps, run usability tests and surveys, etc. Before Amazon, she also worked at Verizon, Autodesk, and Constant Contact. Minmin received her Ph.D. in Human-Computer Interaction at Rice University.