Located at the Help Desk on the lower level of the Bentley Library
No-cost Warranty Repairs for Lenovo, Dell and HP Business-class computers
Through a partnership with Micros Northeast, Bentley offers on-site warranty repair services for Lenovo, Dell and HP business-class laptop computers.
A failed or damaged Lenovo, Dell or HP business-class laptop computer that was provided by Bentley, or purchased through the Micros Northeast portal is covered under warranty or Accidental Damage Protection, and is repaired at no cost to the student.
Repairs at a Cost for Other Makes/Models/Non-Warranty Repairs
If a student has a laptop that is not a Lenovo, Dell or HP business-class laptop computer and the laptop is not covered under warranty or Accidental Damage Protection, on-site repair is available at a cost to the student. The cost of a non-business-class or non-warranty repair includes time and materials, and payment is made via credit card directly to Micros Northeast.
Even under warranty, Apple laptops are subject to the Apple Care+ deductible.
Micros Northeast Computer Hardware/Software Repair Pricing
Enterprise/Business Class Computers:
In-warranty (Lenovo, Apple, Dell, HP):
- No charge to the client or Bentley University for approved computer hardware repair covered by the warranty or Accidental Damage Protection*.
- Apple laptops are subject to the Apple Care+ deductible.
Out-of-warranty (Lenovo, Apple, Dell, HP):
- $45.00 diagnostic fee
- Diagnostic fee is absorbed if client proceeds with the repair and replaced with a $75.00 repair fee.
- Additional costs (e.g., parts, data back-up) will be charged to the client once they approve the repair.
Retail Purchased/Non-Business Class Computers:
In-warranty (HPs, Toshiba, Samsung, ASUS, Acer, Lenovo IdeaPads, etc.):
- To avoid additional costs, the client should contact the computer’s manufacturer directly for warranty repairs on retail purchased (non-business class) computers.
- The fee schedule for retail purchased in-warranty repair is the same as out-of-warranty repair (below) for these computers.
Out-of-warranty (HPs, Toshiba, Samsung, ASUS, Acer, Lenovo IdeaPads, etc.):
- $45.00 diagnostic fee
- Diagnostic fee is absorbed if client proceeds with the repair and replaced with a $75.00 repair fee.
- Additional costs (e.g., parts, data back-up) will be charged to the client once they approve the repair.
Miscellaneous Services:
- Data Back-up and Transfer - $75.00
- Restoring the Hard drive to the factory Image (does not include data back-up and transfer) - $75.00
- Virus removal (regardless of warranty status) - $75.00
- Memory (RAM) Installation (not including the cost of the memory) - $25.00
Micros Northeast will not charge repair, labor or parts fees without the client’s approval and will contact the client directly to make payment arrangements for the cost of repairs.
*Not all instances of damage are included under accidental damage protection and may incur additional fees.
Access to a Loaner Laptop
While your computer is with Micros Northeast for active repair, priority access to a loaner laptop is available for students who were provided a laptop from Bentley or purchased a computer via the Micros Northeast portal. Students who did not purchase via the Micros Northeast portal are eligible for a loaner laptop, if there is a loaner available in the loaner pool.