You are here

CARE FAQs

What is the CARE Team?


The Bentley CARE Team is a group of professionals that provide support, guidance, or feedback to students that may be in crises or are engaging in behaviors that are perceived as harmful (either to the student individually or to others). The Bentley CARE Team accepts referrals and responds to students, families, faculty, and staff when concerns for a student’s health and safety are identified. The CARE Team supports all members of the University community who interact with students by assessing and evaluating concerning situations, communicating with individuals involved or impacted by a student’s behavior, and providing referrals and resources to assist and address behavioral or health concerns. The CARE Team is composed of individuals from the Residential Center, Office of the Dean of Student Affairs, Health Center, Counseling Center, Academic Services, and University Police. Community members who are concerned about a student are encouraged to talk with the student whenever feasible and then make a referral to an appropriate resource if necessary. Any direct conversation with a student can be supplemented by a referral to the CARE team and/or any resource on campus. In cases of emergency, reporters must contact University Police (781-891-3131) for on-campus emergencies or 911 for off-campus emergencies FIRST if the person of concern poses an immediate threat to self or others or if the individual experiences a medical emergency (e.g. seizure, loss of consciousness). The CARE Team plays a secondary role to all urgent circumstances and should be contacted only after initial emergency notifications are made.

Why does Bentley need a CARE Team?

"People rarely show all of their symptoms to just one department or group on campus. A professor may see a problem in an essay, the campus police may endure belligerent statements, a resident assistant may notice the student is a loner, the counseling center may notice that the student fails to appear for a follow-up visit. Acting independently, no department is likely to solve the problem. In short, colleges must recognize that managing an educational environment is a team effort, calling for collaboration and multilateral solutions" (Chronicle of Higher Education, 2007).

How do I make a referral/report?

Fill out a CARE report by clicking on this link: https://bentley-advocate.symplicity.com/care_report

How do I know if a concern is worthy of a report?

When in doubt, please report. Your reported concern could be critical to the CARE Team as we seek to determine whether an expressed concern is an isolated event or a sign that a student has more serious issues.

How anonymous/confidential is the reporting process?

We require a reporter to share their name and contact information to ensure that we are able to follow up on a report to the best of our ability. Sometimes, it may be necessary for us to contact the reporter to obtain supplemental information.

Will the reporter’s identity remain confidential when a student of concern is contacted?

Although there may be situations where the student can deduce who reported the concerns, as a general rule, the CARE Team does not share the identity of the reporter with the student of concern.

What if the student who has confided in me asks me not to tell anyone/Won’t I be betraying my student’s trust if I report?

If you have concerns about a student’s behavior and would like to see the student receive early intervention, please share your concerns with the CARE Team. We ask that you do not promise confidentiality as you may very likely have to break this promise if a student’s well-being is at stake. An acceptable response to this request is, “I cannot promise total confidentiality, but I do promise that I will only share this information with those who need to know and who can help.”

Shouldn’t employees report concerns to their supervisor, dept chair, or dean rather than the CARE team?

We encourage employees to follow the guidelines as set forth by their supervisor when it comes to communicating students of concern. We ask that you also share this communication with the CARE Team as well when appropriate so if necessary, we can coordinate early intervention for this student in conjunction with the actions the reporter, supervisor, department chair and/or dean plan to take. Although it is your personal decision whether you will report concerns to the CARE Team, we ask that you strongly consider whether keeping this information isolated within your department is for the benefit the student.

Who has access to reports when they are submitted?

Only CARE Team members can access and review reports.

After a report is submitted, in how timely a fashion will the team take action?

Reports are reviewed within 2 business days. Depending on the nature of the concerning behavior, we may act on a report immediately after reviewing it. However, not all submissions will warrant immediate response and in some cases, no response is warranted in that time. If the problem is urgent and you are worried about a student’s safety, call University Police at 781.891.3131 when on campus or 911 if off campus.

When should I make a report to the team and when should I contact University Police?

If the problem is urgent and you are worried about a student’s safety, call University Police at 781.891.3131 when on campus or 911 if off campus. If you are unsure of the urgency of a situation and want to speak to someone right away, during regular work hours you can contact the staff in the Office of the Dean of Student Affairs at 781.891.2161. After regular work hours and on the weekend, contact University Police at 781.891.3131 with your questions and concerns. If you are concerned about a student and it is NOT an emergency situation, fill out a CARE referral form. This form is in turn submitted to the Bentley CARE team, which provides support, guidance or feedback to students who may be in crises or are engaging in behaviors that are perceived as harmful (either to the student individually or to others). The form can be found here: CARE form.

Who does the team serve?

We currently serve students in the Bentley community.

Who comprises the CARE Team?

How often does the team meet?

The CARE Team meets weekly. During weekly meetings, the CARE Team discusses new reports and ongoing cases to coordinate resources for students of concern. The CARE Team also communicates with each other throughout the week as needed for immediate feedback and case consultation. The CARE Team also participates in regular trainings and stays well-informed regarding best practices.

When was the CARE Team established?

The CARE Team has existed in its current format since 2014.

How will reporters know if their report has been received and acted upon?

Once a report is submitted and reviewed, a member of the CARE Team will contact the reporter to acknowledge that the report was received. However, the reporter will not know the exact actions that we may take as we seek to protect the privacy of our students. Any number of responses/actions may be appropriate following receipt of an incident report. In some instances, we will take no immediate action and, in other instances, immediate contact with the student will be necessary. Our team follows an objective protocol when determining follow-up actions. The nature of the report, the behaviors the student exhibits and the number of reports that we received previously all play a role in guiding the CARE Team in actions that we may take.

Who can submit reports of concern?

We encourage members of the Bentley community (students, faculty, staff, and visitors), as well as family members or friends of a Bentley student to recognize, respond, refer, and report troubling student behavior.