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Building on our twenty-ninth year tradition of delivering leading-edge user experience programs, Bentley University offers the User Experience Boot Camp which is held once a year in March. Our next Boot Camp will be held March 9 -13, 2020.
The UX Boot Camp offers a powerful combination of presentations, applied workshops, and an expert panel. As a participant, you will experience the complete design lifecycle by carrying a design problem from research through design to validation. Participants are organized in teams, and design problems are chosen to test and deepen your understanding of the topics. Continental breakfast and lunch are included in each day, which runs from 8:30 a.m. to 5:00 p.m. Wednesday evening will include a special social event. The program concludes with a luncheon and awarding of certificates on Friday. *In-person attendance for all 5 days, including Wednesday evening, is required.
Given the limited enrollment, the program will close out quickly. The cost of the program does not include hotel and travel.
- Registration price is $6,000.
Boot Camp Program
The UX Boot Camp is designed to accommodate a diverse range of participants including designers, UX researchers, usability specialists, business analysts, product managers, market researchers, and software and web developers. The curriculum was carefully designed to reflect emerging market conditions and employer demands.
The UX Boot Camp highlights the growing importance of the user experience as a strategic business advantage and a point of differentiation in mature or hyper-competitive markets. As a leading business university, Bentley is uniquely positioned to deliver this perspective in a thoughtful and challenging learning experience. The five-day program is organized around five themes:
- Elements of the user experience
- User research and market segmentation
- Design Implementation and innovation
- Assessment and measurement
- Process improvement and success metrics
Guest Speaker: Kris Engdahl
Kris Engdahl is Senior Manager of Design Research at PatientsLikeMe, a platform for online communities of people dealing with serious illnesses. On PatientsLikeMe.com, people help each other by offering support and comparing notes, and by tracking their health data, which is then used to further research into their conditions.
Kris is an early graduate of Bentley's HFID program. She has been practicing research with users for almost 20 years, primarily in healthcare, but also in data management and a variety of industries as a consultant. She has conducted research in usability labs, at a variety of workplaces, in users' homes, in senior centers, and over the internet. She finds people endlessly fascinating.
The UX Boot Camp takes an innovative approach to education, comprising hands-on workshops, detailed presentations by leading authorities, and an expert panel from leaders in the UX community. Please note that topics listed below may be slightly modified based on participants' backgrounds and current needs. Continental breakfast and lunch are included in each day's schedule.
USER EXPERIENCE AS STRATEGIC ADVANTAGE
This session examines the changing marketplace for technology products and the role of the user experience as a competitive advantage. We will consider how to leverage your investment in the user experience strategy to every touch-point with the customer, assuring a consistent and appropriate total customer experience. Numerous case studies from diverse industries will serve as a basis for this presentation
ELEMENTS OF THE USER EXPERIENCE
This session examines the sensory and psychological aspects of the user experience. We begin by considering the design of the sensory experience. We directly relate how the sensory scene is processed and organized to the processing of that information in the mind. We then consider the role of the user’s mental model in assigning meaning to the sensory scene and the role of prior knowledge in top-down processing. We further examine the role of high-value cognitive processes such as decision making, learning and search. Finally we’ll consider the role of memory and how we can better manage cognitive workload through more efficient designs.
USER RESEARCH AND DEFINITION
This session focuses on the process of conducting diligent user requirements gathering. Building on the preceding session that identifies universal interaction behaviors, here we discuss key methods applied in user research and field studies, to identify contextual variables critical to a successful user experience. We focus on the importance of defining the user population with standard methodologies ranging from market segmentation to personas. To conclude this session and prepare for design implementation, we will learn how to translate requirements from users and key stakeholders into communicable inputs for design.
This session implements the previously defined user requirements by exploring the potential design space and discovering opportunities for innovation. We examine the design stages, techniques, and real-world examples through hands-on design and prototype development. Student teams generate scenarios and storyboards, providing a foundation to synthesize features into logical areas comprising an information architecture. Teams explore the relationship between content types and navigational metaphors to iteratively create designs that maximize the efficiency of content, presentation, and interaction. Teams then share, critique, and defend their progress to identify revisions before usability assessments.
VALIDATION AND EVALUATION
Throughout the design process and particularly in the final stages of design, the product must be evaluated to ensure it meets the user, business and technical requirements. This session examines the benefits and mechanics of testing and distinguishes between formative, summative and competitive protocols. Participants will have the opportunity to design, facilitate-observe a test in our newly renovated User Experience Center. Teams will learn to analyze the test results, prioritize findings, and make research-supported recommendations. The session will consider remote testing technologies, heuristic reviews, and cognitive walkthroughs as alternatives to traditional lab-based assessments.
PROCESS IMPROVEMENTS AND SUCCESS METRICS
In addition to the primary benefits to the user community, a successful user experience strategy must also deliver returns to the development organization through measurable process improvements and a subsequent reduction in development costs. The week-long session closes out with a discussion on the importance of accountability in the user experience lifecycle.
For participants of the User Experience Certificate program, this program fulfills two course requirements: IN922C Usability Testing (required) and an elective course of the participant's choice.
If you have any questions, please email firstname.lastname@example.org. Seats are limited.
Our cancellation policy requires that notice of cancellation be submitted in writing. Cancellations made 21 or more days before the program begins are subject to a cancellation fee of $400. No refunds are given for cancellations made less than 21 days prior to the program's start. Bentley reserves the right to cancel any course in the event of low enrollment. Bentley is not responsible for travel costs in the event of a cancellation.